LG OLED55A2RLA [10/36] Troubleshooting

Troubleshooting

Cannot control the TV with

the remote control.

• Check the remote control sensor on the product and try again.

• Check if there is any obstacle between the product and the remote control.

• Check if the batteries are still working and properly installed ( to , to ).

No image display and no

sound is produced.

• Check if the product is turned on.

• Check if the power cord is connected to a wall outlet.

• Check if there is a problem in the wall outlet by connecting other products.

The TV turns off suddenly. • Check the power control settings. The power supply may be interrupted.

• Check if the auto-off function is activated on the settings related time.

• If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.

When connecting to the

PC (HDMI), no signal is

detected.

• Turn the TV off/on using the remote control.

• Reconnect the HDMI cable.

• Restart the PC with the TV on.

Abnormal Display • If the product feels cold to the touch, there may be a small “flicker” when it is turned on. This is normal, there is

nothing wrong with product.

• This panel is an advanced product that contains millions of pixels. You may see tiny black dots and/or brightly

coloured dots (red, blue or green) at a size of 1 ppm on the panel. This does not indicate a malfunction and does not

affect the performance and reliability of the product. This phenomenon also occurs in third-party products and is

not subject to exchange or refund.

• You may find different brightness and colour of the panel depending on your viewing position(left/right/top/

down).

This phenomenon occurs due to the characteristic of the panel.

It is not related with the product performance, and it is not malfunction.

Generated Sound • “Cracking” noise: A cracking noise that occurs when watching or turning off the TV is generated by plastic thermal

contraction due to temperature and humidity. This noise is common for products where thermal deformation is

required.

• Electrical circuit humming/panel buzzing: A low level noise is generated from a high-speed switching circuit, which

supplies a large amount of current to operate a product. It varies depending on the product. This generated sound

does not affect the performance and reliability of the product.

• Make sure to wring any excess water or cleaner from the cloth.

• Do not spray water or cleaner directly onto the TV screen.

• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the screen.