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money already paid, keep the contract and negotiate a reduced price for the drop in value of the

service — this may mean asking for some of your money back if you have already paid.

For goods, there is a major failure to comply with a consumer guarantee when:

• You would not have purchased the product if you had known about the problem.

• The product is signicantly dierent from the description, sample or demonstration model you

were shown.

• The product is substantially unt for its normal purpose and cannot easily be made t within a

reasonable time.

• The product is substantially unt for a purpose that you told the supplier about, and cannot

easily be made t within a reasonable time.

• The product is unsafe.

For services, there is a major failure to comply with a consumer guarantee when:

• You would not have engaged the service if you had known the nature and extent of the

problem.

• The service does not meet the reasonable expectations for that type of service, and the

problem cannot be rectied within a reasonable time.

• You told the supplier that you wanted the service for a specic purpose, which was not fullled,

and the problem could not be easily rectied within a reasonable time.

• You told the supplier that you wanted a specic result, yet the service and end result failed to

meet your specications and could not be easily rectied within a reasonable time.

• The supply of the service has created an unsafe situation.

For information on Australian consumer laws, please visit Australian consumer law website at

www.consumerlaw.gov.au.

Importer Name and Address: Ingram Micro Pty LTD / Level1, 61 Dunning Avenue. Rosebery

NSW 2018

Telephone technical support: +61-2-9381-6000

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