![APC smart-ups smx1000i [18/21] If the unit requires service do not return it to the dealer follow these steps](/img/pdf.png)
APC smart-ups smx1000i [18/21] If the unit requires service do not return it to the dealer follow these steps
Smart-UPS X 750/1000/1500 VA 120/230 Vac Rack-Mount 2U16
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC by Schneider Electric Customer Support through the APC by
Schneider Electric Web site, www.apc.com.
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD display
on select models.
b. Call APC by Schneider Electric Customer Support and a technician will attempt to solve
the problem over the phone. If this is not possible, the technician will issue a Returned
Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC by Schneider
Electric Web site for country specific instructions.
3. Pack the unit in the original packaging whenever possible to avoid damage in transit. Never use foam
beads for packaging. Damage sustained in transit is not covered under warranty.
a. Always DISCONNECT THE UPS BATTERIES before shipping. The United States
Department of Transportation (DOT), and the International Air Transport
Association (IATA) regulations require that UPS batteries be disconnected before
shipping. The internal batteries may remain in the UPS.
b. External Battery Pack products are deenergized when disconnected from the associated UPS
product. It is not necessary to disconnect the internal batteries for shipping. Not all units utilize an
external battery pack.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.
Transport the unit
1. Shut down and disconnect all connected equipment.
2. Disconnect the unit from utility power.
3. Disconnect all internal and external batteries (if applicable).
4. Follow the shipping instructions outlined in the Service section of this manual.
Содержание
- Operation manual 1
- Smart ups x uninterruptible power supply 1
- Caution 3
- Important safety messages 3
- Inspect the package contents upon receipt notify the carrier and dealer if there is any damage 3
- Product description 3
- Read the safety guide supplied with this unit before installing the ups 3
- Safety and general information 3
- Front panel features 4
- Product overview 4
- Rear panel features 4
- Environmental specifications 5
- External battery pack 5
- Humidity 5
- Installation 5
- Maximum elevation 5
- Network management card 5
- Specifications 5
- Temperature 5
- Basic connectors 6
- Caution 6
- Connect equipment to the ups 6
- Operation 6
- Apc by schneider 7
- Display panel 7
- Electric 7
- Menu general functions 7
- Overview 7
- Standard menus 7
- Using the display interface 7
- Advanced menus 8
- Menu general functions 8
- Configuration 9
- Function factory default options description 9
- General settings 9
- Start up settings 9
- Ups settings 9
- Controllable outlet groups 10
- Function factory default options description 10
- Overview 10
- Controllable outlet group s 2 ups outlets 11
- Model specific controllable outlet groups 11
- Smart ups x 750 1000 1500 va 120 230 vac rack mount 2u 11
- Va 120 230 vac 11
- Va 120 vac 11
- Using the controllable outlet groups and ups outlets 12
- Customize the controllable outlet groups and the ups outlets 13
- Function factory default options description 13
- Network management card settings 14
- Emergency power off 15
- Normally closed contacts 15
- Normally open contacts 15
- Overview 15
- Display interface leds flash sequentially 16
- Problem and possible cause solution 16
- The site wiring fault led illuminates the ups displays a fault message and emits a constant beeping sound 16
- The ups is operating on battery while connected to utility power 16
- The ups will not turn on or there is no output 16
- Troubleshooting 16
- Ups does not provide expected backup time 16
- Ups is emits intermittent beeps 16
- All leds are illuminated and the ups is plugged into a wall outlet 17
- Problem and possible cause solution 17
- The replace battery led is illuminated 17
- The ups displays a site wiring fault message 17
- A always disconnect the ups batteries before shipping the united states department of transportation dot and the international air transport association iata regulations require that ups batteries be disconnected before shipping the internal batteries may remain in the ups 18
- A note the model number and serial number and the date of purchase the model and serial numbers are located on the rear panel of the unit and are available through the lcd display on select models 18
- B call apc by schneider electric customer support and a technician will attempt to solve the problem over the phone if this is not possible the technician will issue a returned material authorization number rma 18
- C if the unit is under warranty the repairs are free 18
- D service procedures and returns may vary internationally refer to the apc by schneider electric web site for country specific instructions 18
- If the unit requires service do not return it to the dealer follow these steps 18
- Service 18
- Transport the unit 18
- Two year limited factory warranty 19
- 2013 990 3458c 21
- Apc by schneider electric worldwide customer support 21
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