Epson WorkForce Pro WF-R5190DTW (RIPS) [31/38] Smartphone or tablet
![Epson WorkForce Pro WF-R5190DTW (RIPS) [31/38] Smartphone or tablet](/views2/1168620/page31/bg1f.png)
Computer Connected to Wi-Fi or Ethernet
Cannot stop printing even though the print job was cancelled from the
computer
❏ Was the print job sent from a network computer running Mac OS X ( 10.5.x or 10.6.x)?
If all of the following conditions apply to your environment, you cannot stop printing from the computer.
- The product supports AirPrint.
- The print job was sent from a connected network computer running Mac OS X (10.5.x or 10.6.x).
- In the Bonjour settings of the Web page embedded in the product, Top Priority Protocol is set to IPP.
In this case, press the cancel button on the product’s control panel to stop printing.
If you want to be able to stop printing using the computer, make the following settings.
1. Open the Web page embedded in the product. Refer to “Web Page Embedded in the Product” on page 21.
2. Click AirPrint Setup.
3. Select Port9100 in the Top Priority Protocol pull-down menu, and then click OK.
4. If Top Priority Protocol:Port9100 is displayed, click OK.
5. Close the browser.
6. Select System Preferences from the Apple Menu.
7. Click the Print & Fax icon.
8. Select the product that you want to set from the product list, and then click - to delete the product.
9. Click + under the Printers list, and then select the product that you want to set from the network printer list.
10. When your product name is displayed in the Name box, click the Add button.
If you print from the re-registered product, you can stop printing from the computer.
Printing is slow or the data end is truncated
❏ Is the printer port setup correctly?
Follow the steps below to check the printer port (for Windows).
1. Select Desktop > Settings charm > Control Panel, and then select View devices and printers (for Windows 8).
Click start - Control Panel - Hardware and Sound - Devices and Printers (for Windows 7).
Click start - Control Panel - Hardware and Sound - Printers (for Windows Vista).
Click Start - Control Panel - Printers and Other Hardware - Printers and Faxes (for Windows XP).
2. Right-click your product icon.
3. Select Printer properties (Windows 8/7) or Properties (Windows Vista/XP).
4. Select the Ports tab.
5. Check that the correct protocol is selected in the descriptions column for your product.
Smartphone or tablet
Even though the device sends a multiple-page print job using AirPrint, the
printer prints only the last page
❏ Is the device running iOS 4.x?
AirPrint-compatible printers support devices running iOS 5.x or later. When using AirPrint to print, use iOS 5.x
or later. The printer may not print normally with iOS 4.x. If you are using iOS 4.x, upgrade the operating system to
iOS 5.x or later. To upgrade the operating system, visit the Apple Web site.
Network Guide
Troubleshooting
31
Содержание
- Contents 2
- Copyrights and licenses for network features 2
- Introduction 2
- Troubleshooting 2
- Using product via network 2
- About this manual 3
- Caution important and note 3
- Introduction 3
- Notices 3
- Operating system versions 3
- Infrastructure mode to communicate through the access point 4
- Network basics 4
- Wi fi wireless network 4
- Ad hoc mode to communicate without using an access point 5
- Wi fi direct to communicate without using an access point 5
- Ethernet wired network 6
- From network devices 7
- Setting up using the product s software disc 7
- Using product via network 7
- Windows 7
- Setting up using wsd for windows 8 7 vista 8
- Connecting the product to a network 9
- Mac os x 9
- Connecting a scanner to a network 10
- Smartphone or tablet 11
- Using epson iprint 11
- From the product s control panel 12
- Using airprint 12
- Wi fi setup wizard 12
- Direct connection 13
- Wi fi protected setup wps 13
- Wps pin code 13
- Wps push button 13
- Access point mode 14
- Wi fi direct 14
- Ad hoc mode 15
- For mac os x make the network settings using epsonnet setup mac os x on page 9 15
- For windows insert your product s software disc into your computer and then follow the on screen instructions windows on page 7 15
- In ad hoc mode the product and computer communicate wirelessly without using an access point first set the computer s ad hoc settings ssid to connect using ad hoc mode 15
- Network guide 15
- Number of concurrent connections 1 15
- Peer to peer mode 15
- Security wpa2 psk aes 15
- Standard 802 1g 15
- The connection specifications are as follows 15
- Using product via network 15
- When the product is running in peer to peer mode wi fi direct mode the wi fi direct peer to peer mode icon is displayed on the product s screen the shape and location of the icon varies depending on the model for more details see the product s on screen help or documentation 15
- For windows 7 vista 16
- For windows xp 17
- For mac os x 19
- Epson connect service 20
- Accessing a web config 21
- Web config 21
- Web page embedded in the product 21
- Check your product s status and configure the settings 22
- Network guide 22
- Using product via network 22
- Displaying the network status and printing a network status sheet 23
- Printing a network connection check report 23
- Tips for solving network problems 23
- Troubleshooting 23
- Disabling and initializing the wi fi settings 24
- Updating product firmware 24
- Checking the communication using the ping command 25
- Confirming in mac os x 25
- Confirming in windows 8 7 vista xp 25
- Ping command 25
- Cannot connect to access point 26
- Cannot find ssid 26
- Connecting to wi fi 26
- Setup problems 26
- Cannot access the internet when connecting a product to a computer which has multiple network interf 27
- Cannot access the internet when connecting a product to a computer which has multiple network interfaces by using wi fi direct 27
- Connecting to wi fi direct 27
- Wi fi direct suddenly disconnects 27
- Are the hub ethernet cable etc working properly on an ethernet network connection verify that the product is turned on and that the link led of the product connected hub port lights flashes if the link led is off try the following 1 connect to another port 2 connect to another hub 3 replace the ethernet cable 28
- Cannot connect to ethernet 28
- Connecting to ethernet 28
- Does the product s communication mode correspond to the hub or router confirm whether the product s communication mode is appropriate for the hub or router see the following table to appropriately match up the communication modes of the product and hub router the product s default communication mode is auto for the procedure on confirming setting the communication mode of the hub router see the user s guide 28
- Does your computer have more than one network interface the scanner may not be able to communicate with computers that have multiple network interfaces to communicate with the scanner disable all network interfaces on your computer except for the interface connected to the scanner 28
- For details your product s compatible communication mode see the user s guide 28
- Is wi fi setup set to disable on the control panel if set to enable communication cannot be established on an ethernet network set it to disable 28
- Network guide 28
- Troubleshooting 28
- Cannot connect to network 29
- Cannot perform network printing 29
- Computer connected to wi fi 29
- Connecting to wi fi or ethernet 29
- Printing problems 29
- The ip address changes 29
- Cannot perform network printing 30
- Computer connected to ethernet 30
- Printing is slow or the data end is truncated 30
- Cannot stop printing even though the print job was cancelled from the computer 31
- Computer connected to wi fi or ethernet 31
- Even though the device sends a multiple page print job using airprint the printer prints only the l 31
- Even though the device sends a multiple page print job using airprint the printer prints only the last page 31
- Printing is slow or the data end is truncated 31
- Smartphone or tablet 31
- Cannot operate scan to pc wsd 32
- Cannot start set or scan with epson scan 32
- Connecting to wi fi or ethernet 32
- Ipv4 ipv6 function table 32
- Problems specific to the operating system 32
- Scanning problems 32
- Are the network settings configured on the computer the settings vary depending on the protocol try the following epson tcp ip open system preferences network advanced tcp ip and check whether the addresses are set or if the correct ip address different from the factory setting is set on the product s network interface see setup problems on page 26 33
- Icon to select set service order 3 drag the network service type that you use the most to the top of the list 4 click ok 5 click apply to apply the settings 33
- Is the network service at the top of the network list if both wired and wireless network services are enabled on your computer it may not be able to find the printer in this case follow the instructions below to set the network service you want to use at the top of the list 1 open system preferences network 2 click the 33
- Is the printer driver installed install the printer driver for details about software setup see mac os x on page 9 33
- Mac os x 33
- Network guide 33
- The printer does not appear in add printer 33
- Troubleshooting 33
- Android 34
- Cannot access the internet when connecting to a product using the wi fi direct access point mode 34
- Cannot print a cd dvd label from epson application 34
- Cannot stop printing even though the print job was cancelled from the computer 34
- Even though the device sends a multiple page print job using airprint the printer prints only the l 34
- Even though the device sends a multiple page print job using airprint the printer prints only the last page 34
- A dial up connection dialog box appears when printing with epsonnet print 35
- Software problems 35
- Unblocking epson software 35
- Other problems 36
- The product cannot set up network services or suddenly cannot use network services 36
- Copyrights and licenses for network features 37
- Copyrights trademarks and licenses 37
- Info zip copyright and license 37
- Open source software license 38
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