![HP ScanJet G2710 [17/30] Test the scanner hardware](/img/pdf.png)
HP ScanJet G2710 [17/30] Test the scanner hardware
![HP SCANJET G2410 [17/30] Test the scanner hardware](/views2/1016837/page17/bg11.png)
3 Troubleshooting
This section contains solutions for common problems with the scanner and the
transparent materials adapter (TMA).
•
Scanner initialization or hardware problems
•
Scanner operation problems
•
Slides, negatives, and TMA issues
•
Scanner installation troubleshooting
Scanner initialization or hardware problems
This section contains solutions for initialization and hardware problems.
•
Reset the scanner
•
Test the scanner hardware
•
Scanner has stopped working properly
•
Additional troubleshooting information
Reset the scanner
If you receive an error message similar to “Scanner initialization failed” or “Scanner not
found” when trying to use the scanner, use the following procedure:
1. Close the HP Photosmart software, if it is open.
2. Disconnect the cable that connects the scanner to the computer.
3. Turn the computer off, wait 60 seconds, and then turn the computer on again.
4. Reconnect the cable that connects the computer and the scanner.
• Make sure that the USB cable is connected to the back of the scanner correctly.
The USB symbol on the end of the cable (the connector) should be facing up.
When connected correctly, the USB connector will feel slightly loose. When
connected incorrectly, the USB plug will feel overly tight.
• Try connecting the USB cable to a different USB port on your computer. If the
USB cable is connected to a port on the front of the computer, move it to a port
on the back of the computer.
Test the scanner hardware
If you think that the scanner has a hardware problem, verify that the cables are firmly
connected to the scanner, the computer, and the power source. If the cables are correctly
connected, verify that the scanner is turned on, and then test the scanner by using the
following procedure:
1. Disconnect the USB cable and power cable from the scanner.
2. Reconnect the USB cable and power cable to the scanner.
The carriage on the scanner will move forward and backward approximately 25 mm
(1 inch), and the lamp will turn on.
If the carriage does not move and the scanner lamp does not turn on, a problem might
exist with the scanner hardware. See
Scanner has stopped working properly.
Troubleshooting 15
Содержание
- Contents 3
- Accessibility 5
- Accessing the user guide with screen reader software 5
- How to use the scanner 5
- Where to get additional information 5
- Button disable utility 6
- Front panel and accessories overview 6
- How to use the hp photosmart software 6
- Front panel buttons 7
- Scan from the hp solution center 7
- Scan from the scanner front panel buttons 7
- Scanning overview 7
- Transparent materials adapter tma 7
- Change scan settings 8
- Preview a scanned image 8
- Scan from other software programs 8
- Scan pictures and documents 8
- Scan multiple pictures with one scan 9
- Scan pictures 9
- Select original type document or picture 9
- Scan documents 10
- Scan to a pdf file 10
- E mail a document or picture 11
- Make copies 11
- Scan film 12
- Scan positives such as 35 mm slides or negatives 12
- Tips for scanning transparent items 14
- Care and maintenance 15
- Clean the scanner glass 15
- Clean the transparent materials adapter tma hp scanjet g2710 photo scanner 15
- Order maintenance and scanner supplies 16
- Reset the scanner 17
- Scanner initialization or hardware problems 17
- Test the scanner hardware 17
- Troubleshooting 17
- Additional troubleshooting information 18
- Scanner has stopped working properly 18
- Scanner operation problems 18
- Buttons appear not to work 19
- Scanner does not scan right away 19
- Scanner will not turn on 19
- Issues with scanning documents or text ocr 20
- Scanned image is fuzzy 20
- Scanner glass needs to be cleaned 20
- Scanner is scanning items very slowly 20
- Dots or streaks appear in the scanned image 21
- Incorrect colors print or the image is too light or dark 21
- Slides negatives and tma issues 21
- The image cannot be enlarged 21
- The scanned images are dark 21
- The tma does not work at all 21
- No light or only dim light is visible in the tma after selecting slides or negatives in the scan dia 22
- No light or only dim light is visible in the tma after selecting slides or negatives in the scan dialog box 22
- Scanner installation troubleshooting 22
- Uninstall and reinstall the software 22
- Check the cables 23
- Regulatory information and product specifications 24
- Scanner specifications 24
- Scanner specifications transparent materials adapter tma specifications environmental specifications recycle and restricted material information disposal of waste equipment by users in private households in the european union 24
- This section contains regulatory information and product specifications for the hp scanjet g2410 g2710 scanners and accessories 24
- Environmental specifications 25
- Hp offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronics recycling centers throughout the world hp conserves resources by reselling some of its most popular products for more information regarding recycling of hp products please visit www hp com hpinfo globalcitizenship environment recycle 25
- Note this section applies to the hp scanjet g2710 photo scanner only 25
- Product restricted material 25
- Recycle and restricted material information 25
- Recycling 25
- Recycling product restricted material 25
- This hp product contains the following material that might require special handling at end of life mercury in the scanner fluorescent lamp and transparent materials adapter 5 mg 25
- Transparent materials adapter tma specifications 25
- Disposal of waste equipment by users in private households in the european union 26
- Accessibility 27
- Hp scanjet web site 27
- Product support 27
- Getting assistance 28
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