Yealink N412 [9/11] Call pickup

N824 Extension User Guide

9/11

4. The call will be transferred after hanging up.

4. Call Pickup

Call Pickup is a feature that allows one to answer someone else's call. The feature is

accessed by pressing call pickup feature code on N824. If a colleague's phone set is

ringing, one can answer that call by picking up one's own set and then using the call

pickup feature, instead of walking to the colleague’s desk.

 Group Call Pickup

The default call pickup for Group Call Pickup is *4. Press * 4 to pick up a call from

a ringing phone which is in the same group as you are.

 Direct Call Pick

The default Direct Call Pickup (Extension Pick up) feature code is *04. Press * 0

4 and follow the extension number to pick up the call. For example, if an incoming

call reaches to extension 100, you can pick up the call using your phone by

dialing * 0 4 1 0 0.

5. Spy

N824 supports multiple spy modes:

 General spy: the account will have the permission to use the following 3 modes.

 Normal spy: the account can only hear the call, but can't talk. Feature code: *90.

 Whisper spy: the account can hear the call, and can talk with the monitored

extension. Feature code: *91.

 Barge spy: the account can hear the call and talk with them both. Feature code:

*92.

To use spy feature on N824, you need to ensure that the target extension you want to

monitor is allowed being spied. The administrator should also select one spy mode for

you. For example, if you have the permission to do “Normal Spy” and extension 100 is

allowed being spied. You can dial * 9 0 1 0 0 to monitor calls at extension 100.

6. Advanced Calling Feature

 Intercom

To make an announcement to a specific extension, you need to dial * 5 follow the

extension number on your phone. For example, to an announcement to extension

500, dial * 5 5 0 0, then the extension 500 will be automatically picked up.

 Call Parking

To put a call on hold and continue the conversation from another phone, dial * 6

during the call, and the system will prompt that the call is parked at an extension,