Yealink sip-t21 — настройка функций удержания вызова и автоматического распределения вызовов [117/142]
![Yealink sip-t21 [117/142] Automatic call distribution acd](/views2/1192389/page117/bg75.png)
Advanced Phone Features
107
To configure MoH server via web user interface:
1. Click on Account.
2. Select the desired account from the pull-down list of Account.
3. Click on Advanced.
4. Enter the SIP URI (e.g., sip:moh@sip.com) in the Music Server URI field.
5. Click Confirm to accept the change.
When you have placed a call on hold, the held party can hear the music.
Note
ACD is often used in offices for customer service, such as call center. The ACD system
handles large volumes of incoming calls from callers who have no need to talk to a
specific person but who require assistance from any of multiple persons at the earliest
opportunity. ACD on the SIP-T21P IP phone allows the ACD system to distribute large
volumes of incoming calls to the registered ACD users. To use this feature, you should
configure an ACD key in advance.
Note
All involved parties cannot use encrypted RTP (SRTP).
MoH server is configurable via web user interface only.
Make sure ACD is enabled on your IP phone. For more information on enabling ACD,
contact your system administrator.
Содержание
- We are striving to improve our documentation quality and we appreciate your feedback email p.3
- Your opinions and comments to docsfeedback yealink com p.3
- Summary of changes p.5
- In this guide p.5
- Changes for release 71 guide version 71 0 p.5
- About this guide p.5
- Table of contents vii p.7
- Table of contents p.7
- Overview 1 p.7
- Getting started 9 p.7
- Customizing your phone 17 p.7
- About this guide v p.7
- Advanced phone features 95 p.8
- Basic call features 63 p.8
- Troubleshooting 17 p.9
- Regulatory notices 27 p.9
- Index 31 p.9
- Appendix a time zones 29 p.9
- Overview p.11
- Hardware component instructions p.11
- Icon instructions p.13
- Led instructions p.14
- Web user interface p.15
- User interfaces p.15
- Phone user interface p.15
- Documentations p.17
- Packaging contents p.19
- Getting started p.19
- Phone installation p.21
- Power over ethernet p.22
- Ac power p.22
- Phone status p.23
- Phone initialization p.23
- Basic network settings p.24
- Registration p.26
- Idle screen p.26
- General settings p.27
- Customizing your phone p.27
- Contrast p.27
- Language p.28
- Time date p.29
- Administrator password p.30
- Keypad lock p.31
- Key as send p.31
- Audio settings p.34
- Volume p.34
- Ring tones p.35
- Directory p.37
- Contact management p.37
- Local directory p.38
- Editing groups p.39
- Adding groups p.39
- Deleting groups p.40
- Adding contacts manually p.41
- Adding contacts p.41
- Adding contacts from remote phone book p.42
- Adding contacts from call history p.42
- Editing contacts p.43
- Deleting contacts p.43
- Placing calls to contacts p.44
- Search source list in dialing p.45
- Searching for contacts p.45
- Importing exporting contact lists p.47
- Blacklist p.48
- Remote phone book p.50
- Call history management p.52
- System customizations p.54
- Logo customization p.54
- Headset use p.55
- Headset prior p.55
- Headset mode activation deactivation p.55
- Line keys p.56
- Dss keys p.56
- Programmable keys p.63
- Multiple line keys per account p.64
- Account registration p.64
- Account management p.64
- Replace rule p.65
- Dial plan p.65
- Dial now p.67
- Area code p.68
- Block out p.69
- Emergency number p.70
- Live dialpad p.71
- Hotline p.72
- Auto answer p.73
- Someone else or conduct a conference call p.73
- Call forward p.73
- Redialing numbers p.73
- Call completion p.73
- Basic call features p.73
- Recent call in dialing p.73
- Auto redial p.73
- Placing calls p.73
- Include p.73
- Answering calls p.73
- If you require additional information or assistance with your new phone contact your p.73
- Anonymous call rejection p.73
- Ending calls p.73
- Do not disturb dnd p.73
- Anonymous call p.73
- Conference p.73
- Call waiting p.73
- You can place a call in three ways using your sip t21p ip phone p.73
- Call transfer p.73
- Using the handset p.73
- Call return p.73
- This chapter provides basic operating instructions for the sip t21p ip phone topics p.73
- Call pickup p.73
- The sip t21p ip phone is designed to be easily used like a regular phone on a public p.73
- Call park p.73
- System administrator p.73
- Call mute p.73
- Switched telephone network pstn you can place calls answer calls transfer a call to p.73
- Call hold resume p.73
- Answering calls p.75
- Ending calls p.76
- Redialing numbers p.77
- Recent call in dialing p.77
- Auto answer p.78
- Auto redial p.79
- Call completion p.80
- Call return p.81
- Call mute p.81
- Call hold resume p.82
- Do not disturb dnd p.83
- Static forwarding p.86
- Call forward p.86
- Dynamic forwarding p.92
- Call transfer p.92
- Conference p.94
- Call waiting p.94
- Network conference p.95
- Local conference p.95
- Call park p.97
- Directed call pickup p.98
- Call pickup p.98
- Group call pickup p.101
- Anonymous call p.103
- Anonymous call rejection p.104
- Advanced phone features p.105
- Busy lamp field blf p.105
- Call recording p.107
- Hot desking p.109
- Outgoing intercom calls p.111
- Intercom p.111
- Incoming intercom calls p.111
- Sending rtp stream p.113
- Multicast paging p.113
- Receiving rtp stream p.115
- Music on hold p.116
- Automatic call distribution acd p.117
- Short message service sms p.119
- Messages p.119
- Voice mail p.121
- Message waiting indicator mwi p.122
- Troubleshooting p.127
- Service agreements p.137
- Safety instructions p.137
- Regulatory notices p.137
- Limitations of liability p.137
- Appendix a time zones p.139
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Инструкция по настройке сервера музыки на удержании (MoH) через веб-интерфейс и использованию автоматического распределения вызовов (ACD) на IP-телефоне. Узнайте, как улучшить обслуживание клиентов.