![HP SCANJET G2410 [28/32] Getting assistance](/img/pdf.png)
HP SCANJET G2410 [28/32] Getting assistance
![HP SCANJET G2410 [28/32] Getting assistance](/views2/1020554/page28/bg1c.png)
Getting assistance
In order to get the best from your HP product, please consult the following standard HP
support offerings:
1. Please consult the product documentation that came with the product.
• Review the troubleshooting section or electronic Help of this manual/CD.
• Review the electronic Help section within the software.
2. Visit the HP online support at
www.hp.com/support or contact your point of
purchase.
HP online support is available to all HP customers. It is the fastest source for up-to-
date product information and expert assistance, including the following features:
• Fast E-mail access to qualified online support specialists
• Software and driver updates for your product
• Valuable product and troubleshooting information for technical issues
• Proactive product updates, support alerts, and HP newsletters (available when
you register your product)
3. HP support by phone
• Support options and fees vary by product, country and language.
• Fees and policies are subject to change without notice. Please check the Web
site
www.hp.com/support for the latest information.
Chapter 5
26 Product support
Содержание
- Contents 3
- Accessibility 5
- Accessing the user guide with screen reader software 5
- How to use the scanner 5
- Where to get additional information 5
- Button disable utility 6
- Front panel and accessories overview 6
- How to use the hp photosmart software 6
- Front panel buttons 7
- Scan from the hp solution center 7
- Scan from the scanner front panel buttons 7
- Scanning overview 7
- Transparent materials adapter tma 7
- Change scan settings 8
- Preview a scanned image 8
- Scan from other software programs 8
- Scan pictures and documents 8
- Scan multiple pictures with one scan 9
- Scan pictures 9
- Select original type document or picture 9
- Scan documents 10
- Scan to a pdf file 10
- E mail a document or picture 11
- Make copies 11
- Scan film 12
- Scan positives such as 35 mm slides or negatives 12
- Tips for scanning transparent items 14
- Care and maintenance 15
- Clean the scanner glass 15
- Clean the transparent materials adapter tma hp scanjet g2710 photo scanner 15
- Order maintenance and scanner supplies 16
- Reset the scanner 17
- Scanner initialization or hardware problems 17
- Test the scanner hardware 17
- Troubleshooting 17
- Additional troubleshooting information 18
- Scanner has stopped working properly 18
- Scanner operation problems 18
- Buttons appear not to work 19
- Scanner does not scan right away 19
- Scanner will not turn on 19
- Issues with scanning documents or text ocr 20
- Scanned image is fuzzy 20
- Scanner glass needs to be cleaned 20
- Scanner is scanning items very slowly 20
- Dots or streaks appear in the scanned image 21
- Incorrect colors print or the image is too light or dark 21
- Slides negatives and tma issues 21
- The image cannot be enlarged 21
- The scanned images are dark 21
- The tma does not work at all 21
- No light or only dim light is visible in the tma after selecting slides or negatives in the scan dia 22
- No light or only dim light is visible in the tma after selecting slides or negatives in the scan dialog box 22
- Scanner installation troubleshooting 22
- Uninstall and reinstall the software 22
- Check the cables 23
- Regulatory information and product specifications 24
- Scanner specifications 24
- Scanner specifications transparent materials adapter tma specifications environmental specifications recycle and restricted material information disposal of waste equipment by users in private households in the european union 24
- This section contains regulatory information and product specifications for the hp scanjet g2410 g2710 scanners and accessories 24
- Environmental specifications 25
- Hp offers an increasing number of product return and recycling programs in many countries regions and partners with some of the largest electronics recycling centers throughout the world hp conserves resources by reselling some of its most popular products for more information regarding recycling of hp products please visit www hp com hpinfo globalcitizenship environment recycle 25
- Note this section applies to the hp scanjet g2710 photo scanner only 25
- Product restricted material 25
- Recycle and restricted material information 25
- Recycling 25
- Recycling product restricted material 25
- This hp product contains the following material that might require special handling at end of life mercury in the scanner fluorescent lamp and transparent materials adapter 5 mg 25
- Transparent materials adapter tma specifications 25
- Disposal of waste equipment by users in private households in the european union 26
- Accessibility 27
- Hp scanjet web site 27
- Product support 27
- Getting assistance 28
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