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Xerox WorkCentre 3210 [77/140] _ troubleshooting
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76 _Troubleshooting
Printing quality problems
If the inside of the machine is dirty or paper has been loaded improperly,
you may notice a reduction in print quality. See the table below to clear the
problem.
A print job is
extremely
slow.
The job may be very
complex.
Reduce the complexity of the
page or try adjusting the print
quality settings.
Half the page
is blank.
The page orientation
setting may be
incorrect.
Change the page orientation in
your application. See the printer
driver help screen.
The paper size and
the paper size
settings do not
match.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray.
Or, ensure that the paper size in
the printer driver settings matches
the paper selection in the
software application settings you
use.
The machine
prints, but
the text is
wrong,
garbled, or
incomplete.
The printer cable is
loose or defective.
Disconnect the printer cable and
reconnect. Try a print job that you
have already printed successfully.
If possible, attach the cable and
the machine to another computer
and try a print job that you know
works. Finally, try a new printer
cable.
The wrong printer
driver was selected.
Check the application’s printer
selection menu to ensure that
your machine is selected.
The software
application is
malfunctioning.
Try printing a job from another
application.
The operating
system is
malfunctioning.
Exit Windows and reboot the
computer. Turn the machine off
and then back on again.
Pages print,
but are blank.
The print cartridge is
defective or out of
toner.
Redistribute the toner, if
necessary. See page 64.
If necessary, replace the print
cartridge.
The file may have
blank pages.
Check the file to ensure that it
does not contain blank pages.
Some parts, such as
the controller or the
board, may be
defective.
Contact a service representative.
The printer
does not
print PDF file
correctly.
Some parts
of graphics,
text, or
illustrations
are missing.
Incompatibility
between the PDF
file and the Acrobat
products.
Printing the PDF file as an image
may solve this problem. Turn on
Print As Image from the Acrobat
printing options.
It will take longer to print
when you print a PDF file
as an image.
CONDITION
POSSIBLE
CAUSE
SUGGESTED SOLUTIONS
The print
quality of
photos is not
good. Images
are not clear.
The resolution of the
photo is very low.
Reduce the photo size. If you
increase the photo size in the
software application, the
resolution will be reduced.
The machine
prints, but
the text is
wrong,
garbled, or
incomplete.
If you are under the
DOS environment,
the font setting for
your machine may
be set incorrectly.
Suggested solutions: Change the
font setting. See "Changing the
font setting" on page 31.
Before
printing, the
machine
emits vapor
near the
output tray.
Using damp paper
can cause vapor
during printing.
This is not a problem. Just keep
printing.
CONDITION SUGGESTED SOLUTIONS
Light or faded print
If a vertical white streak or faded area appears on
the page:
• The toner supply is low. You may be able to
temporarily extend the print cartridge life. See
page 65. If this does not improve the print
quality, install a new print cartridge.
• The paper may not meet paper specifications;
for example, the paper is too moist or too
rough. See page 33.
• If the entire page is light, the print resolution
setting is too low. Adjust the print resolution.
See the help screen of the printer driver.
• A combination of faded or smeared defects
may indicate that the print cartridge needs
cleaning.
• The surface of the LSU part inside the machine
may be dirty. Clean the LSU, contact a service
representative.
Toner specks
• The paper may not meet specifications; for
example, the paper is too moist or too rough.
See page 33.
• The paper path may need cleaning. See
"Cleaning the inside" on page 62.
CONDITION
POSSIBLE
CAUSE
SUGGESTED SOLUTIONS
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Содержание
732- Getting started
- Contents
- Loading originals and print media
- Introduction
- Contents_ 1
- Copying
- Scanning
- Faxing
- Contents
- Basic printing
- _contents
- Using usb flash memory
- Maintenance
- Contents_ 3
- Contents
- Contents
- _contents
- Troubleshooting
- Specifications
- Ordering supplies and accessories
- Installing accessories
- Glossary
- Contents
- Features of your new laser product_ 6
- Features of your new laser product
- Your new machine is equipped with a number of special features that improve the quality of the documents you print with the machine you can
- Special features
- _features of your new laser product
- Features by models
- About this user s guide
- Finding more information
- Features of your new laser product_ 8
- Warning
- Safety
- Operator accessible areas
- Operational safety information
- Maintenance information
- Do these
- Caution
- Do not do these
- Disconnect device
- Warning
- Emergency power off
- Electrical supply
- Electrical safety information
- Warning
- Safety standards
- Quality standards
- Product safety certification
- Ozone safety information
- Laser safety information
- For consumables
- Caution
- Warning
- Regulatory information
- Emc information
- Ce mark
- Warning
- Illegal copying
- For fax function
- Fax send header requirements
- Data coupler information
- Canada
- Radio equipment telecommunications terminal equipment directive
- Openssl license
- Europe
- Caution
- Original ssleay license
- Information for users on collection and disposal of old equipment and used batteries
- European union
- Environmental compliance
- Energy star
- Domestic household environment
- Professional business environment
- Product recycling and disposal
- Warning
- Removal
- Others countries
- Note for the battery symbol
- North america
- Information on disposal in other countries outside the european union
- For business users in the european union
- Eh s contact information
- These are the main components of your machine
- Rear view
- Printer overview
- Introduction
- Front view rear view
- Front view
- _ introduction
- Introduction _ 20
- Control panel overview
- Understanding the status led
- Introduction _ 21
- Menu overview
- Introduction _ 22
- Supplied software
- Printer driver features
- Printer driver
- Introduction _ 23
- _ introduction
- Postscript driver workcentre 3220 only
- Setting up the hardware
- Getting started _ 25
- Getting started
- Windows
- This chapter gives you step by step instructions for setting up the machine
- System requirements
- _ getting started
- Via the control panel
- Via network administration programs
- Supported operating systems
- Setting up the network
- Macintosh
- Introduction
- Printing a network configuration page
- Locating the workcentre 3210 or workcentre 3220 ip address
- Installing the program
- Getting started _ 27
- Configuring network protocol via the machine
- Accessing centreware internet services cwis
- Using setip program
- Starting the program
- Setting ethernet speed
- Restoring the network configuration
- _ getting started
- Installing the software
- Setting the date and time
- Machine s basic settings
- Getting started _ 29
- Changing the display language
- Changing the clock mode
- Altitude adjustment
- Entering characters using the number keypad
- Entering alphanumeric characters
- Correcting numbers or names
- Changing the default mode
- _ getting started
- Speaker volume
- Speaker ringer key sound and alarm sound
- Setting sounds
- Keypad letters and numbers
- Inserting a pause
- Using the save modes
- Toner save mode
- Setting print job timeout
- Power save mode
- Getting started _ 31
- Changing the font setting
- On the scanner glass
- Loading originals and print media
- Loading originals
- In the adf
- _ loading originals and print media
- This chapter introduces you how to load originals and print media into your machine
- Selecting print media
- Loading originals and print media _ 33
- _ loading originals and print media
- Specifications on print media
- Media sizes supported in each mode
- Loading originals and print media _ 35
- Guidelines for special print media
- Guidelines for selecting and storing print media
- _ loading originals and print media
- Changing the size of the paper in the paper tray
- Loading paper in the tray 1 or optional tray
- Loading paper
- Loading originals and print media _ 37
- Feeding the print material manually
- Printing on special print materials
- _ loading originals and print media
- Stacking papers firmly
- Setting the paper size and type
- Adjusting the output support
- To select from the predefined copy sizes
- To scale the copy by directly entering the scale rate
- This chapter gives you step by step instructions for copying documents
- Selecting the paper tray
- Reduced or enlarged copy
- Original type
- Darkness
- Copying
- Changing the settings for each copy
- Collation
- Changing the default copy settings
- _ copying
- Using special copy features
- Id card copying
- Up or 4 up copying
- Poster copying
- Copying _ 41
- Clone copying
- Adjusting background images
- _ copying
- Setting copy timeout
- Printing on both sides of paper
- Scanning from the control panel
- Scanning basics
- Scanning
- Preparing for network scanning
- Adding the machine to the network scan program
- Scanning with your machine lets you turn pictures and text into digital files that can be stored on your computer
- Scanning using a network connection
- Scanning to application programs for usb connections
- _ scanning
- Setting up an e mail account
- Scanning to email
- Scanning to a network client
- Scanning
- Registering authorized users
- Speed email numbers
- Setting up address book
- Registering speed email numbers
- Group email numbers
- Configuring group email numbers
- Changing the settings for each scan job
- Changing the default scan settings
- Using address book entries
- _ scanning
- Searching with a particular first letter
- Searching sequentially through memory
- Searching address book for an entry
- Printing address book
- This chapter explains common printing tasks
- Printing a document
- Canceling a print job
- Basic printing _ 47
- Basic printing
- Setting the fax header
- Sending a fax
- Resolution
- Faxing
- Adjusting the document settings
- This chapter gives you information about using your machine as a fax machine
- Sending a fax manually
- Sending a fax automatically
- Selecting the paper tray
- Redialing the last number
- Receiving a fax
- Faxing _ 49
- Darkness
- Confirming a transmission
- Changing receiving modes
- Automatic redialing
- Receiving manually using an extension telephone
- Receiving manually in tel mode
- Receiving faxes using drpd mode
- Receiving automatically in fax mode
- Receiving automatically in ans fax mode
- _ faxing
- Sending a fax to multiple destinations
- Sending a delayed fax
- Receiving in secure receiving mode
- Receiving faxes in memory
- Printing received faxes
- Other ways to fax
- Faxing _ 51
- Deactivating secure receiving mode
- Activating secure receiving mode
- Sending a priority fax
- Forwarding sent faxes to email address
- Forwarding sent faxes to another fax machine
- Forwarding faxes
- Canceling a delayed fax
- Adding pages to a delayed fax
- _ faxing
- To send a pc fax
- Sending a fax from a pc
- Installing pc fax software
- Forwarding received faxes to email address
- Forwarding received faxes to another fax machine
- Faxing _ 53
- Configuring pc fax
- _ faxing
- Sending options
- Fax setup
- Changing the fax setup options
- Receiving options
- Faxing _ 55
- Changing the default document settings
- Editing a group dial number
- _ faxing
- Using speed dial numbers
- Using group dial numbers
- Speed dial numbers
- Setting up address book
- Registering a speed dial number
- Registering a group dial number
- Printing sent fax report automatically
- Group dial numbers
- Editing speed dial numbers
- Searching with a particular first letter
- Searching sequentially through the memory
- Searching address book for an entry
- Printing address book
- Faxing _ 57
- Deleting a address book entry
- _ using usb flash memory
- Using usb flash memory
- This chapter explains how to use a usb memory device with your machine
- Scanning to a usb memory device
- Scanning
- Plugging in a usb memory device
- About usb memory
- Using usb flash memory _ 59
- To print a document from a usb memory device
- Restoring data
- Printing from a usb memory device
- Customizing scan to usb
- Backing up data
- Managing usb memory
- Formatting a usb memory device
- Deleting an image file
- _ using usb flash memory
- Viewing the usb memory status
- This chapter provides information for maintaining your machine and the print cartridge
- Printing reports
- Printing a report
- Maintenance _ 61
- Maintenance
- _ maintenance
- Firmware update
- Clearing memory
- Cleaning your machine
- Cleaning the outside
- Cleaning the inside
- Maintenance _ 63
- Cleaning the scan unit
- Expected cartridge life
- _ maintenance
- Redistributing toner
- Print cartridge storage
- Maintaining the cartridge
- Replacing the print cartridge
- Maintenance _ 65
- _ maintenance
- Replacing the adf rubber pad
- Maintenance parts
- Clearing the toner empty message
- Cleaning the drum
- Checking replaceables
- Replacing the transfer roller
- Replacing the adf feed roller
- Maintenance _ 67
- Checking the machine s serial number
- _ maintenance
- Replacing the pick up roller
- Managing your machine from the website
- _ troubleshooting
- Troubleshooting
- Tips for avoiding paper jams
- This chapter gives helpful information for what to do if you encounter an error
- Input misfeed
- Clearing document jams
- _ troubleshooting
- Roller misfeed
- In the paper feed area
- Exit misfeed
- Clearing paper jams
- In the manual tray
- In the duplex unit area
- Troubleshooting _ 71
- In the print cartridge area
- In the paper exit area
- _ troubleshooting
- In the optional tray
- Understanding display messages
- Troubleshooting _ 73
- _ troubleshooting
- Troubleshooting _ 75
- Solving other problems
- Printing problems
- Paper feeding
- _ troubleshooting
- Printing quality problems
- Aa bb cc aa bb cc aa bb cc aa bb cc aa bb cc
- Aabbcc aabbcc aabbcc aabbcc aabbcc
- Troubleshooting _ 77
- Copying problems
- Aabbcc aabbcc aabbcc aabbcc aabbcc
- Troubleshooting _ 79
- Scanning problems
- _ troubleshooting
- Network scan problems
- Fax problems
- Troubleshooting _ 81
- Common windows problems
- Common postscript problems workcentre 3220 only
- Common linux problems
- _ troubleshooting
- Common macintosh problems
- How to purchase
- Accessories
- _ ordering supplies and accessories
- This chapter provides information on purchasing cartridges and accessories available for your machine
- Supplies
- Ordering supplies and accessories
- Your machine is a full featured model that has been optimized to meet most of your printing needs recognizing that each user may have different requirements however xerox makes several accessories available to enhance your machine s capabilities
- Upgrading a memory module
- Precautions to take when installing accessories
- Installing accessories _ 84
- Installing accessories
- Installing a memory module
- Installing accessories _ 85
- Activating the added memory in the ps printer properties
- This chapter guides you about this machine s specifications such as various features
- Specifications _ 86
- Specifications
- General specifications
- Specifications _ 87
- Scanner specifications
- Printer specifications scanner specifications
- Printer specifications
- _ specifications
- Facsimile specifications
- Copier specifications facsimile specifications
- Copier specifications
- Duplex
- Dot matrix printer
- Default
- Coverage
- Control panel
- Collation
- Bit depth
- Appletalk
- _ glossary
- Glossary
- Emulation
- Duty cycle
- _ glossary
- Itu t no 1 chart
- Ipx spx
- Ip address
- Intranet
- Ieee 1284
- Halftone
- Grayscale
- Gateway
- Fuser unit
- Ethertalk
- Ethernet
- Resolution
- Protocol
- Prn file
- Printer driver
- Print media
- Postscript
- Originals
- Netware
- Mac address
- Glossary _ 91
- _ glossary
- Watermark
- Unc path
- Tcp ip
- Subnet mask
- Print cartridge
- Key soun
- Delayed fa
- Postscript
- Job timeout se
- Default mode chang
- Paper type
- Jam clear
- Date and time se
- Paper tray set
- Index_ 93
- Copying
- Paper guideline
- Id cop
- Control pane
- Originals
- Id card special cop
- Collation special cop
- Optional tra
- Clock mod
- Network scan program
- Group dial numbers se
- Cleaning
- Network scan
- Forwardin
- Characters ente
- Network
- Faxing
- Ans fax mode receiving mod
- Multiple sned faxe
- Fax number se
- Alarm soun
- Memory module
- Fax mode receiving mod
- Memory clea
- Fax header se
- Adjustment
- Maintenance
- Drum clea
- Adf rubber pad replac
- Print quality problems solv
- Machine id se
- Drpd distinctive ring pattern detection
- Adf loa
- Print cartridge
- Loading originals
- Driver
- Address book us
- Power save mod
- Linux problem
- Display language chang
- Address book
- Secure receiving mod
- Scanning
- _index
- Scanner glass
- Windows problem
- Reports prin
- Volume adjust
- Replacing print cartridg
- Usb flash memory
- Replacing components
- Toner save mod
- Replacing
- Tel mode receiving mod
- Redialing
- Supplies
- Receiving mode
- Speed dial numbers se
- Receiving a fax
- Special copy feature
- Problem solve
- Priority fa
- Speaker volum
- Printing
- Speaker soun
- Sounds se
- Setting
- Sending a fax
- Software section
- Advanced printing
- Using setip
- Software section contents
- Software section
- Installing printer software in windows
- Contents
- Basic printing
- Using windows postscript driver workcentre 3220
- Using utility applications
- Sharing the printer locally
- Scanning
- Advance
- Using your printer with a macintosh
- Using your printer in linux
- Autopla
- All program
- Accessorie
- X setup ex
- User account contro
- Typical installation for a local printe
- Run setup ex
- Removing printer software
- Reinstalling printer software
- Installing software for local printing
- Installing printer software in windows
- Installing printer software
- Install softwar
- Install or run progra
- Continu
- Installing printer software in windows
- Custom installation
- Typical installation
- Installing software for network printing
- Installing printer software in windows
- Custom installation
- Installing printer software in windows
- Reinstalling printer software
- Removing printer software
- Using setip
- Installing setip
- Using setip
- Printing a document
- Basic printing
- Printing to a file prn
- Printer settings
- Layout options
- Double sided printing
- Copies
- Basic printing
- Source
- Paper tab
- Paper orientation
- Layout tab
- Toner save mode
- Scaling printing
- Resolution
- Graphics tab
- First page
- Basic printing
- Watermark
- Overlay
- Output options
- Extras tab
- Advanced options
- About tab
- Using help
- Using a favorite setting
- Printer tab
- High altitude correction
- Printing multiple pages on one sheet of paper n up printing
- Advanced printing
- Printing posters
- Printing booklets
- Printing on both sides of paper
- Printing a reduced or enlarged document
- Fitting your document to a selected paper size
- Using watermarks
- Using an existing watermark
- Editing a watermark
- Deleting a watermark
- Creating a watermark
- What is an overlay
- Using overlays
- Using a page overlay
- Deleting a page overlay
- Creating a new page overlay
- Using windows postscript driver workcentre 3220
- Using help
- To make your changes permanen
- Propertie
- Printer settings
- Advanced
- Advance
- Sharing the printer locally
- Setting up a host computer
- Setting up a client computer
- Your scanner drive
- Check the operating system s that are compatible with your printer please refer to the os compatibility section of printer specifications in your printer user s guide you can check your printer name in the supplied cd rom
- Windows xp
- Windows vista
- Windows fax and scan
- View scanners and camera
- The maximum resolution that can be achieved depends upon various factors including computer speed available disk space memory the size of the image being scanned and bit depth settings thus depending on your system and what you are scanning you may not be able to scan at certain resolutions especially using enhanced dpi
- Setting
- Scanning using the wia driver
- Scanning process with twain enabled software
- Scanning
- Scanners and camera
- Scan a document or pictur
- Previe
- New sca
- From scanner or camera
- Control pane
- Your printer driver icon
- Using utility applications
- Using printer settings utility
- Using onscreen help
- Troubleshooting guid
- Status monito
- Schedule an automatic status checking every allows the computer to update the printer status regularly setting the value close to 1 second causes the computer to check the printer status more frequently thereby allowing a faster response to any printer error
- Program
- Printer settings utilit
- Option
- Opening the troubleshooting guide
- Display when job is finished for network printer shows the status monitor balloon when your job is complete
- Display when error occurs during printing shows the status monitor balloon when an error occurs during printing
- Changing the status monitor program settings
- All program
- Configuring printer properties
- Using your printer in linux
- Using the unified driver configurator
- Scanning a document
- Printing a document
- Installing the unified linux driver
- Getting started
- Uninstalling the unified linux driver
- Using the unified driver configurator
- Printers tab
- Printers configuration
- Opening the unified driver configurator
- Releases the selected port
- Ports configuration
- Classes tab
- Allows you to change the scan properties and scan a document see page 33
- Allows you to add a new printer class
- Using your printer in linux
- Sharing ports between printers and scanners
- Scanners configuration
- Renews the classes list
- Renews the available ports list
- Removes the selected printer class
- Printing from applications
- Printing a document
- Configuring printer properties
- Scanning a document
- Printing files
- Lpr file_name
- Using your printer in linux
- Using the image manager
- Adding job type settings
- Tools function
- Using your printer in linux
- Setting up the printer
- Scanning
- Restar
- Printing
- Only available when you use a printer which supports the postscript driver
- Mac_installe
- Installing software
- Installing printer software
- Installer os
- Installable options
- Instal
- Easy instal
- Custom instal
- Continue
- Using your printer with a macintosh
- Continu
- Uninstalling printer software
- Some printers do not support a network interface make sure that your printer supports a network interface by referring to printer specifications in your printer user s guide
- Setting up the printer
- For a network connected
- Installable options
- For a usb connected
- Printing a document
- Printing
- Changing printer settings
- Using your printer with a macintosh
- Printer settings
- Graphics
- Printing multiple pages on one sheet of paper
- Duplex printing
- Scanning
- Scanning with usb
- Software section index
- Software section
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