Xerox Phaser 7500DN — руководство по устранению неполадок цветного принтера [135/164]

Содержание

• Phaser p.1
• Color printer p.1
• User guide p.1
• Safety p.3
• Network basics p.3
• Features p.3
• Contents p.3
• Printing p.4
• Maintenance p.5
• A printer specifications p.6
• Troubleshooting p.6
• C recycling and disposal p.7
• B regulatory information p.7
• Safety p.9
• Power cord p.10
• Electrical safety p.10
• Printer supplies p.11
• Printer location p.11
• Operational safety p.11
• Operational guidelines p.11
• Maintenance safety p.12
• Printer symbols p.13
• Features p.15
• This section includes front view on page 16 rear view on page 17 internal components on page 17 p.16
• Parts of the printer p.16
• Front view p.16
• Rear view p.17
• Internal components p.17
• Standard features p.18
• Printer configurations p.18
• Available configurations p.18
• Options p.19
• This section includes control panel layout on page 20 information pages on page 21 p.20
• Control panel layout p.20
• Control panel p.20
• Menu map p.21
• Information pages p.21
• Configuration page p.21
• The following links provide more information about your printer and its capabilities p.22
• More information p.22
• Information source p.22
• Xerox support centre p.23
• Network basics p.25
• Overview of network setup and configuration p.26
• Network connection p.27
• Connecting via ethernet recommended p.27
• Choosing a connection method p.27
• Usb connection p.28
• Connecting via usb p.28
• Tcp ip and ip addresses p.29
• Configuring the network address p.29
• Using the control panel p.30
• Using centreware is p.30
• Dynamic methods of setting the printer s ip address p.30
• Automatically setting the printer s ip address p.30
• Using host names with the domain name service dns p.31
• Manually setting the printer s ip address p.31
• Changing or modifying the ip address using centreware is p.32
• Using the control panel p.32
• Printer management software p.33
• Centreware internet services p.33
• Centreware web p.34
• Xerox provides drivers for a variety of page description languages and operating systems the following printer drivers are available p.35
• To access special printing options use a xerox printer driver p.35
• Printer driver description p.35
• Note supported in all windows operating systems p.35
• Go to www xerox com office 7500drivers for the latest printer drivers p.35
• Available printer drivers p.35
• Windows 2000 or later p.36
• Quick cd rom install steps p.36
• Preliminary steps p.36
• Other methods of installation p.37
• Microsoft tcp ip protocol p.37
• Microsoft ipp port p.38
• Windows 64 bit server to 32 bit client installation p.39
• Windows 2000 or later troubleshooting p.40
• Verifying settings p.40
• Verifying driver installation p.40
• Printing a test page p.41
• Macintosh os x version 10 and higher p.42
• Macintosh os x version 10 p.42
• Bonjour rendezvous connection p.42
• Usb connection p.43
• Macintosh os x version 10 and higher p.43
• Lpd lpr connection p.43
• Macintosh troubleshooting mac os x version 10 and higher p.44
• Mac os x version 10 and higher troubleshooting p.44
• Quick install steps p.45
• From your computer p.45
• From the printer p.45
• Unix linux p.45
• Installing the printer when using cups as the print spooler p.46
• Using the control panel p.47
• Using centreware is p.47
• Enabling ipv6 p.47
• Using centreware is p.48
• Setting the interface id p.48
• Resetting the tcp ip configuration p.48
• Enabling disabling automatic address assignment with the control panel p.49
• Enabling disabling automatic address assignment with centreware is p.49
• Dhcpv6 p.49
• Automatic address assignment p.49
• Setting the ipv6 address with the control panel p.50
• Setting dhcpv6 options with the control panel p.50
• Setting dhcpv6 options using centreware is p.50
• Manual address assignment p.50
• Using centreware is p.51
• Setting the ipv6 address using centreware is p.51
• Address precedence p.51
• Printing p.53
• Printing overview p.54
• Supported media p.55
• Recommended media p.55
• Ordering media p.55
• General media loading guidelines p.55
• Paper storage guidelines p.56
• Media that can damage your printer p.56
• Loading paper in tray 1 mpt p.57
• Loading media p.57
• Long edge feed p.58
• Short edge feed p.60
• Loading paper in trays 2 5 p.62
• Using manual feed in tray 1 mpt p.62
• Selecting manual feed using windows p.62
• Selecting manual feed using macintosh p.62
• Long edge feed p.63
• Short edge feed p.66
• Printing on transparencies p.69
• Printing on special media p.69
• Guidelines p.69
• Printing on labels p.70
• Printing on envelopes p.70
• Guidelines p.70
• Printing on glossy paper p.71
• Guidelines p.71
• Using custom paper types p.72
• Using custom size paper p.73
• For example if you want to print to both sides of the paper for most jobs specify 2 sided printing in printing preferences p.75
• When you print from any software application the printer uses the print job settings specified in the printing preferences window you can specify your most common printing options and save them so that you do not have to change them every time you print p.75
• The following table lists printing options organized in tabs within the printing preferences window p.75
• Tab printing options p.75
• Setting default printing options for windows p.75
• Selecting printing options p.75
• Printing options for windows p.75
• Printing options also referred to as printer driver options are specified as printing preferences in windows and xerox features in macintosh printing options include 2 sided printing page layout and print quality p.75
• Note for more information about windows printer driver options click the help button in the lower left hand corner of the screen p.75
• Selecting printing options for an individual job in windows p.76
• Saving a set of commonly used printing options in windows p.76
• Selecting options for an individual job for macintosh p.77
• Saving a set of commonly used printing options for macintosh p.77
• Printing options for macintosh p.77
• Sided printing guidelines p.78
• Printing on both sides of the paper p.78
• Printing a 2 sided document p.79
• Windows and macintosh p.80
• Page layout options p.80
• Windows 2000 and newer p.81
• Selecting paper type to use for a supported driver p.81
• Selecting paper type to use p.81
• Macintosh os x 10 and newer p.81
• Windows 2000 or newer p.82
• Printing n up using a supported driver p.82
• Printing multiple pages to a single sheet n up p.82
• Mac os x version 10 and newer p.82
• Windows 2000 or newer and postscript driver p.83
• Selecting booklet printing in a supported driver p.83
• Printing booklets p.83
• Mac os x 10 and newer driver p.84
• Using color corrections p.85
• Color by words p.85
• Windows 2000 or newer driver p.86
• Windows 2000 or newer and postscript driver p.86
• Selecting color correction in a supported driver p.86
• Making color adjustments in a supported driver p.86
• Mac os x 10 and newer driver p.86
• Windows 2000 or newer and postscript driver p.87
• Making custom color adjustments p.87
• Adjusting the automatic color correction in a supported driver p.87
• Windows 2000 or newer and postscript driver p.88
• Printing in black and white p.88
• Printing black and white using a supported driver p.88
• Mac os x 10 and newer driver p.88
• Windows 2000 or newer p.89
• Printing separators p.89
• Printing insert pages in a supported driver p.89
• Mac os x 10 and newer driver p.89
• Printing cover pages p.90
• Windows 2000 or newer p.91
• Printing cover pages in a supported driver p.91
• Mac os x 10 and newer driver p.91
• Windows 2000 or newer p.92
• Selecting creating and editing watermarks in a supported driver p.92
• Printing watermarks p.92
• Windows 2000 or newer and postscript driver p.93
• Selecting mirror image in a supported driver p.93
• Printing mirror images p.93
• Sending personal personal saved secure proof or saved print jobs p.94
• Printing special job types p.94
• Operating system steps p.95
• Note print with jobs are not available for appletalk or usb connected printers p.95
• Note if you enter less than four digits in the driver s password field enter zeros before your password so that there are four digits displayed on the control panel for example if you entered 222 in the driver enter 0222 on the control panel use the back button to return to a previous digit p.95
• If you submitted more than one secure print job with that password select the desired job or select all of them then press the ok button 7 select print and delete or delete then press the ok button to print or delete the job p.95
• Walk up printing then press the ok button 2 select secure print jobs then press the ok button 3 scroll to your user name then press the ok button 4 scroll to the correct number for the first digit of the numeric password then press the ok button to accept that digit 5 repeat step 4 for the second third and fourth digits p.95
• To select jobs to send with your current job in a supported driver p.95
• Sending print with jobs p.95
• Printing or deleting secure print jobs p.95
• Printing or deleting proof and saved print jobs p.96
• Printing or deleting personal saved jobs p.96
• Printing or deleting personal print jobs p.96
• Maintenance p.97
• Maintenance and cleaning p.98
• Locating the serial number p.98
• General precautions p.98
• Billing meters p.99
• Cleaning the printer p.100
• Cleaning the leds p.100
• Cleaning the exterior p.100
• Consumables p.103
• Routine maintenance items p.103
• Ordering supplies p.103
• When to order supplies p.104
• Recycling supplies p.104
• Customer replaceable parts p.104
• Moving the printer p.105
• Troubleshooting p.107
• Printer does not turn on p.108
• General troubleshooting p.108
• Probable causes solutions p.109
• Printing takes too long p.109
• Printer resets or turns off frequently p.109
• Probable causes solutions p.110
• Printer is making unusual noises p.110
• Front door will not close p.110
• Duplex problems p.110
• The date and time are incorrect p.110
• Paper feed problems p.111
• Clearing paper jams p.111
• Jam at tray 1 mpt p.112
• Jam at tray 2 p.114
• Jam at tray 3 4 or 5 p.116
• Jam at left door a p.119
• Jam at the duplex unit at door b p.120
• Jam at the duplex unit at door a and b p.121
• Paper size jam p.123
• Paper type jam p.125
• Replace the paper in the tray specified on the control panel with the specified size and type p.126
• Close left door a p.126
• Remove paper including jammed paper from tray 1 mpt 2 make sure that the paper is clean and not stuck together 3 insert paper in tray 1 mpt see the following illustrations for proper paper orientation p.127
• Misfeed at tray 1 mpt p.127
• Minimizing paper jams p.128
• Troubleshooting paper feed problems p.129
• The printer pulls multiple sheets together p.129
• Paper jam message stays on p.129
• Probable causes solutions p.130
• Media misfeeds p.130
• Using built in troubleshooting tools p.131
• Setting color calibration p.131
• Printing the troubleshooting print quality page p.131
• Print quality problems p.131
• Selecting paper type p.132
• Calibrating the paper type p.132
• Adjusting the print margins p.132
• Troubleshooting print quality problems p.133
• Nothing prints or black spots print on page p.133
• Image prints too light p.134
• Entire page prints black or color p.134
• Probable causes solutions p.134
• Probable causes solutions p.135
• Image prints too dark p.135
• Image is blurred or stained p.135
• Probable causes solutions p.136
• Print density is uneven p.136
• Probable causes solutions p.137
• Print is irregular or mottled p.137
• Toner smudges and residual images print p.138
• Probable causes solutions p.138
• Ink rubs off after printing p.138
• Toner smudges appear on the back of the page p.139
• Probable causes solutions p.139
• White or black areas print in regular pattern p.140
• Probable causes solutions p.140
• Image prints with defects p.140
• Probable causes solutions p.141
• Lateral lines or bands print on image p.141
• Colors look wrong p.141
• Colors do not register properly p.141
• Colors do not register correctly or colors are mixed with page to page variations p.141
• The colors do not reproduce as expected or they have poor color density p.142
• Probable causes solutions p.142
• Colors reproduce poorly p.142
• Online support assistant p.143
• Getting help p.143
• Control panel messages p.143
• To access phasersmart technical support 1 open your web browser and go to www phasersmart com 2 enter your printer s ip address in the browser window 3 follow the instructions on the screen p.144
• Resource link p.144
• Phasersmart technical support is an automated internet based support system that uses your default web browser to send diagnostic information from your printer to the xerox website for analysis phasersmart technical support examines the information diagnoses the problem and proposes a solution if the problem is not resolved with the solution phasersmart technical support assists you in opening a service request with xerox customer support p.144
• Phasersmart technical support p.144
• Helpful websites p.144
• Xerox provides several websites that offer additional help on your phaser 7500 printer p.144
• Printer specifications p.145
• Physical specifications p.146
• Optional trays 3 4 and 5 p.146
• Clearance requirements p.146
• Base unit p.146
• Temperature p.147
• Relative humidity p.147
• Environmental specifications p.147
• Electrical specifications p.148
• Resolution p.149
• Print speed p.149
• Performance specifications p.149
• Monochrome 35 ppm 2 sided 28 ppm p.149
• Maximum resolution 1200 x 1200 dpi p.149
• Color 35 ppm 2 sided 28 ppm p.149
• Universal serial bus usb 2 p.150
• Risc cpu 1 ghz processor p.150
• Optional up to 2 gb sdram p.150
• Memory p.150
• Interfaces p.150
• Ethernet 10 100 1000base tx p.150
• Controller specifications p.150
• Regulatory information p.151
• United states fcc regulations p.152
• European union p.152
• Canada regulations p.152
• Basic regulations p.152
• Ozone release p.153
• Material safety data sheets p.154
• Recycling and disposal p.155
• All countries p.156
• North america p.156
• Guidelines and information p.156
• European union p.156
• Domestic household environment p.156
• Professional business environment p.157
• Information for users on collection and disposal of old equipment and used batteries p.157
• Other countries p.158
• Note for the battery symbol p.158
• Numerics p.159