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Aten CS1644A [53/54] Overview
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Appendix
45
Troubleshooting
Overview
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
In addition, updating the product’s firmware may solve problems that have
been discovered and resolved since the prior version was released. If your
product is not running the latest firmware version, we strongly recommend that
you upgrade. See Chapter 6, The Firmware Upgrade Utility, for upgrade
details.
Symptom Possible Cause Action
Mouse and/or
Keyboard not
responding.
Improper mouse
and/or keyboard
reset.
Unplug the cable(s) from the console port(s),
then plug it/them back in.
CS1642
A / CS1644A
needs to be reset.
Power off all devices on the installation (see
safety note, top of page 13); power off the
CS1642
A / CS1644A; wait five seconds; then
power up
USB devices
not responding.
USB ports need to
reset.
Unplug the device’s USB cable from the USB
port on the CS1642
A / CS1644A’s rear panel,
then plug it back in.
PC or OS does not
support USB 2.0.
The CS1642
A / CS1644A has a built-in USB
2.0 hub, so will not support PCs or OS that do
not support USB 2.0.
For OS that do not support USB 2.0,
keyboard and mouse functions can be reset
using the [F1] hotkey function. See , page 28.
Device not
recognized
(Windows).
Windows timing
problem.
1. Unplug the KVM cable from the com-
puter’s USB port.
2. Go into Windows’ System Settings and
remove the Unknown Device entry.
3. Plug the KVM cable back in. Windows will
now recognize the device.
DVI video card
not responding.
DVI video card does
not support hot
plugging.
Some DVI video cards do not support hot
plugging. Power off the PC; reconnect the
DVI video card; power up the PC.
Содержание
- Cs1642a cs1644a user manual p.1
- Sj t 11364 2006 p.2
- Emc information p.2
- User notice p.3
- User information p.3
- Telephone support p.3
- Online registration p.3
- Package contents p.4
- Introduction p.5
- Hardware setup p.5
- Contents p.5
- Chapter 3 p.5
- Chapter 2 p.5
- Chapter 1 p.5
- Basic operation p.5
- Chapter 6 p.6
- Chapter 5 p.6
- Chapter 4 p.6
- Appendix p.6
- The firmware upgrade utility p.6
- Keyboard port operation p.6
- Keyboard emulation p.6
- About this manual p.7
- This manual uses the following conventions p.8
- Product information p.8
- For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers p.8
- Conventions p.8
- Overview p.9
- Introduction p.9
- Chapter 1 p.9
- Features p.11
- Cs1642a p.13
- Console p.13
- Computers p.13
- Cables p.13
- Requirements p.13
- Cs1644a p.13
- Supported operating systems are shown in the table below p.14
- Operating systems p.14
- Note supports linux kernel 2 and higher p.14
- Selection kvm led icon is the port number p.15
- Note the mode selection kvm led icon is a monitor the port p.15
- Led status panel detail p.15
- Front view p.15
- Cs1642a led status panel detail p.15
- Cs1642a front view p.15
- Components p.15
- Led status panel detail p.16
- Front view p.16
- Cs1644a led status panel detail p.16
- Cs1644a front view p.16
- User manual p.16
- Rear view p.18
- Cs1644a rear view p.18
- Cs1642a rear view p.18
- This page intentionally left blank p.20
- Hardware setup p.21
- Chapter 2 p.21
- Cable connection p.21
- Installation diagram p.23
- Quad view dcc mode p.24
- Quad view installation p.25
- Client p.25
- Chapter 2 hardware setup p.25
- This page intentionally left blank p.26
- Chapter 3 p.27
- Basic operation p.27
- Manual switching p.27
- Powering off and restarting p.28
- Port id numbering p.28
- Hot plugging p.28
- Port switching p.29
- Keyboard port operation p.29
- Cycling through the ports p.29
- Chapter 4 p.29
- Note the n stands for the computer s port id number 1 2 3 or 4 see port id numbering page 20 for details replace the n with the appropriate port id when entering hotkey combinations p.30
- Going directly to a port p.30
- Auto scanning p.31
- Invoking hsm p.32
- Hotkey setting mode p.32
- Alternate port switching keys p.33
- Alternate hsm invocation keys p.33
- Keyboard operating platform p.34
- List switch settings p.34
- Usb reset p.35
- Hotkey beeper control p.35
- Firmware upgrade mode p.35
- Disable port switching keys p.35
- Video dynasync p.36
- Restore default settings p.36
- Mouse port switching p.36
- Mouse emulation control p.36
- Keyboard emulation control p.36
- Spc mode p.37
- Front panel pushbutton 3 and 4 p.37
- Front panel pushbutton 1 and 2 p.37
- Hsm summary table p.38
- After invoking hsm see page 24 key in one of the following keys to perform the corresponding function p.38
- Hotkey can not be set as a front panel pushbutton combo key p.39
- This page intentionally left blank p.40
- Then press and release the activation key p.41
- The pc compatible 101 104 key keyboard can emulate the functions of the mac keyboard the emulation mappings are listed in the table below p.41
- Note when using key combinations press and release the first key ctrl p.41
- Mac keyboard p.41
- Keyboard emulation p.41
- Chapter 5 p.41
- Then press and release the activation key p.42
- The pc compatible 101 104 key keyboard can emulate the functions of the sun keyboard when the control key ctrl is used in conjunction with other keys the corresponding functions are shown in the table below p.42
- Sun keyboard p.42
- Note when using key combinations press and release the first key ctrl p.42
- The firmware upgrade utility p.43
- Chapter 6 p.43
- Before you begin p.43
- Starting the upgrade p.44
- Upgrade succeeded p.47
- Upgrade failed p.48
- Safety instructions p.49
- Appendix p.49
- Technical support p.51
- North america p.51
- International p.51
- User manual p.52
- Specifications p.52
- Function cs164 p.52
- Troubleshooting p.53
- Overview p.53
- Operation problems can be due to a variety of causes the first step in solving them is to make sure that all cables are securely attached and seated completely in their sockets p.53
- In addition updating the product s firmware may solve problems that have been discovered and resolved since the prior version was released if your product is not running the latest firmware version we strongly recommend that you upgrade see chapter 6 the firmware upgrade utility for upgrade details p.53
- The direct vendor also reserves the right to revise or update the device or documentation without obligation to notify any individual or entity of such revisions or update for further inquiries please contact your direct vendor p.54
- Limited warranty p.54
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