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my cloud pro pr2100 wdbvnd0000nbk-eeue
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Western Digital my cloud pro pr2100 wdbvnd0000nbk-eeue [10/122] Internet

PRODUCT OVERVIEW

MY CLOUD USER MANUAL 

Internet



Broadband Internet connection is required for initial setup and software downloads, as

well as for remote access and mobile apps.

Product Components

2-Bay Front View (My Cloud PR2100)

Power button

Drive Bay Doors

Drive LEDs

USB Copy button

USB 3.0 port

Содержание

My cloud pro series 1
User manual 1
Accessing online support 2
Contacting wd technical support 2
Documentation get manuals installation guides and documentation for your wd product 2
Downloads download drivers software and updates for your wd product 2
Knowledge base search by keyword phrase or answer id 2
Online learning center start here to get the most out of your my cloud device http www mycloud com learn 2
Should you encounter any problem please give us an opportunity to address it before returning this product most technical support questions can be answered through our knowledge base or email support service at http support wdc com if the answer is not available or if you prefer please contact wd at the best telephone number shown below 2
Visit our product support website at http support wdc com and choose from these topics 2
Warranty rma services get warranty product replacement rma rma status and data recovery information 2
Wd community share your thoughts and connect with other wd users 2
Wd service and support 2
Wd support portal register your wd products and get support information customized to your needs 2
When contacting wd for support have your wd product serial number system hardware and system software versions available 2
Your product includes 30 days of free telephone support during the warranty period this 30 day period starts on the date of your first telephone contact with wd technical support email support is free for the entire warranty period and our extensive knowledge base is available 24 7 to help us keep you informed of new features and services remember to register your product online at http register wd com 2
Registering your wd product 3
Accessing your cloud remotely 40 4
Backing up and retrieving files 43 4
Getting started 9 4
Important user information 1 4
Managing shares 37 4
Managing users and groups 29 4
Product overview 3 4
Table of contents 4
The dashboard at a glance 16 4
Appendices 98 5
Configuring settings 68 5
Managing apps 60 5
Managing storage 53 5
Playing streaming videos photos music 62 5
Regulatory information 96 5
Appendix f replacing the so dimm memory module 107 6
Index 109 6
Important safety instructions 7
Important user information 7
Recording your wd product information 8
Local network 9
Operating system 9
Package contents 9
Product overview 9
Requirements 9
Web browsers 9
Bay front view my cloud pr2100 10
Broadband internet connection is required for initial setup and software downloads as well as for remote access and mobile apps 10
Internet 10
Product components 10
Bay back view my cloud pr2100 11
My cloud user manual 11
Product overview 11
Bay back view my cloud pr4100 12
Bay front view my cloud pr4100 12
My cloud user manual 12
Product overview 12
Back view icons 13
Front panel power led 13
The following table describes the front panel power led behavior 13
Away from fields of electrical devices such as air conditioners radio and television receivers 14
Back panel ethernet network leds 14
Before beginning installation select a suitable location for your device to obtain maximum efficiency place it in a location that is 14
Clean and dust free 14
Do not drop or jolt the device 14
Do not move the device while it is powered on 14
Do not remove both data drives at the same time this will cause your device to become unresponsive 14
Do not use this product as a portable device 14
Handling precautions 14
Near a grounded power outlet 14
On a stable surface free from vibration 14
Pre installation instructions 14
The following table describes the network and activity led 14
Wd products are precision instruments and must be handled with care during unpacking and installation rough handling shock or vibration can damage the device drives observe the following precautions when unpacking and installing your external storage product 14
Well ventilated with nothing blocking or covering the slots and openings 14
Adding a hard disk drive to your device diskless drives 15
Getting started 15
Preparing your my cloud device for use 15
Physically connecting your device 16
Getting started with my cloud online setup 17
Getting started without my cloud online setup 17
My cloud device online setup 17
Accessing content 20
Once you ve physically connected your my cloud device see preparing your my cloud device for use on page 9 use the following steps to access the contents of your device 20
The my cloud device s public folder contains shared music shared pictures and shared videos subfolders the existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached usb drive 20
Mapping the public folder windows 21
Launching the dashboard 22
The dashboard at a glance 22
The dashboard home page 23
The my cloud home page has an information bar at the top a navigation icon bar across the page and an instant overview of the status of the device s main functions with links for updating settings 23
Attached usb device s 24
Device alerts 24
Information icons 24
Navigation icons 24
Online help and support 24
The information icons at the top of the page provide quick access to 24
The navigation icons provide access to the various features and settings of your my cloud device 24
User information 24
The main body of the home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks 25
Viewing device status and making updates on the home page 25
Capacity 26
Device 26
Network activity 27
Cloud devices 29
Alerts display system messages containing pertinent information about the status of your my cloud device three types of alerts appear on the upper right area of the dashboard 30
Enter the required information and click apply 30
Managing alerts 30
The apps panel displays the apps currently installed on your my cloud device 30
To add a user click the plus sign in the lower right area of the panel 30
To view the installed apps click the arrow in the lower right corner of the panel 30
Dismissing an alert 31
Obtaining customer support 31
Viewing alert details 31
Creating and saving a system report 32
Product improvement program 32
Requesting automated support 32
Common tasks 33
Logging off of your device 33
Logging out and shutting down your device 33
Obtaining other support 33
Rebooting the device 33
Shutting down the device 33
About users 35
Managing users and groups 35
Viewing users 35
Adding a single user 36
Adding multiple users 36
Creating multiple 37
Creating multiple users 37
Import 37
Import multiple users 37
Multiple user 37
Assigning a user to a group 38
Editing user settings 38
Updating a user password 38
User quotas 38
Assigning user quotas 39
Quota rules 39
Removing a user 39
About groups 40
Adding a group 40
Editing group settings 40
Viewing groups 40
Assigning quotas to a group 41
Assigning share access to groups 41
Removing a group 41
About shares 43
Managing shares 43
Viewing a list of shares 43
Creating a new share 44
Editing share settings 44
A user name and password assigned to the share name 45
Accessing the contents of a share locally 45
Click the delete share icon in the left panel 3 in response to the confirmation message click ok 45
Deleting a share 45
For a private share the user must have 45
Http www mycloud com learn 45
If you decide there is a reason to limit access to a public share use the following steps to make a share private 45
In the share profile area click the public toggle button to off 3 for each user listed in the user access section select their level of access by clicking the appropriate icon for the share e g read write read only or no access 45
Making a share private 45
On the set up shares screen select the share you d like to make private 45
On the set up shares screen select the share you would like to delete 45
Read only or read write access to the share 45
Warning deleting a share erases all files and folders on that share 45
Accessing your cloud remotely 46
Configuring cloud access for a user 46
Enabling cloud access for the my cloud device 46
My cloud access 46
Access your files with ios and android mobile apps 47
Cloud device access 47
My cloud mobile app 47
Requirements 47
Installing the my cloud mobile app 48
About backups 49
Backing up and retrieving files 49
Connecting a usb drive 49
Managing a usb device and usb backups 49
Creating a usb backup 50
Creating usb port backups 50
Click create 6 in the usb backup jobs area click the start backup icon to begin your backup 51
Creating front usb port backups with the usb copy button 51
Enter the following information to create a usb backup job 51
Incrementa 51
Insert your usb device into the front usb port port 1 of your device 51
On the navigation bar click backups to display the backups screen 4 click usb backups if not already selected 5 in the usb backup jobs area the backup job for your device displays usb_port_1 6 click the start backup button to copy the contents of the usb device to your 51
Press the usb copy button above the usb port for approximately 5 seconds this creates a backup job for your usb device 51
The progress of the backup appears in the usb backup jobs area 51
Usb import folder 51
Use the following steps to create a backup job and copy the contents of a usb drive to your my cloud device 51
Creating a remote backup 52
Ejecting a usb drive 52
Remote backups 52
Creating an internal backup 53
Internal backups 53
Recovering a remote backup 53
Deleting a backup job 54
Initiating an immediate internal backup 54
Modifying a backup job 54
Viewing backup details 54
Cloud backups 55
Enabling elephantdrive cloud backup 55
Backing up with elephantdrive 56
Enabling an amazon s3 cloud backup 56
Camera backups 57
Creating a camera backup 57
About storage 59
About storage raid storage disk status viewing s m a r t data information volume virtualization 59
Managing storage 59
Raid redundant array of independent disks allows you to store the same data in different places on multiple hard drives providing necessary redundancy greater performance and data integrity there are several different levels of raid each one providing a different method of sharing or distributing data among the drives your my cloud device allows you to select from the following storage modes 59
Raid storage 59
The storage page allows you to configure the storage within your device and view the status and capacity of its disks this chapter provides details on managing the storage on your my cloud device 59
Changing the raid mode 60
Viewing the current raid mode 60
Disk status 61
Iscsi storage 62
Viewing hard disk drive information 62
Viewing s m a r t data information 62
Creating an iscsi target 63
Disabling an iscsi target 63
Enabling an iscsi target 63
Enabling disabling an iscsi target 63
Deleting an iscsi target 64
Enabling iscsi isns client 64
Modifying an iscsi target 64
Volume virtualization 64
Connecting a virtualized volume to a target 65
Creating a virtualized volume 65
Modifying a virtualized volume 65
About apps 66
Adding an app 66
Managing apps 66
Viewing apps 66
Deleting an app 67
Manually adding an app 67
Updating an app 67
Itunes overview 68
Media server overview 68
Media servers 68
Playing streaming videos photos music 68
Audio files video files image files 69
Media types supported 69
Note some devices may not support playback of all these files please refer to your device s user manual to see which formats are supported 69
Enabling dlna 70
Enabling dlna and itunes 70
Media storage 70
Media types supported by itunes 70
Enabling itunes 71
Refreshing itunes 71
Accessing your my cloud device using media players 72
Adding media content to the folders 72
Accessing your my cloud device using itunes 73
Dlna devices 73
Other media players 73
Streaming media in itunes 73
Wd media players 73
Configuring settings 74
General 74
Accessing the general screen 75
On the navigation bar click settings the general page appears 75
Device profile 76
If you made any changes click apply appears next to the updated field once a change is made 76
In the device profile section of the general page view or modify the following settings 76
In the language clock section you can view or modify the following setting 76
In this section of the general screen you can change the language that appears in the my cloud device s interface and set the date and time the date and time are synchronized to the ntp network time protocol server by default you have the option of setting the date and time manually or allowing the ntp to access the internet and automatically set the time if you are not connected to the internet you must enter the date and time manually 76
Language and clock 76
Auto auto uses upnp universal plug and play to attempt to open ports on your router if successful a direct connection is established between your device and your apps 77
Click configure to change the type of connection you use for your cloud access 77
Click save for each change you make 77
Cloud access 77
Manual establishes a connection through the two selected ports if either port is unavailable a relay connection is established a manual router configuration is required for this option for more information refer to your router manufacturer s guidelines 77
On the cloud access connection options screen there are three access options 77
Scroll down to the cloud access area of the general screen 77
Use the following steps to turn cloud access on or off for all users i e control whether computers and mobile devices can access the content on the my cloud device 77
Dashboard cloud access 78
Energy saver 78
Usb content availability 78
Click the configure link to display the time machine settings dialog 79
Important you must set a password for your admin account in order to restore your time machine backups 79
In the mac backups area click the toggle button to on to enable time machine backups if not previously enabled 79
Mac backups 79
This section of the general screen enables or disables time machine backups of mac computers 79
To configure backup settings 79
View or change the following settings 79
Clearing your recycle bin 80
Services 80
Network 81
The network screen displays the device s mac and ip addresses and allows you to set network options such as ftp access remote servers and workgroups 81
Network profile 82
Network services 82
The network profile section displays the following information 82
The network profile section of the network screen displays network information for the my cloud device 82
The network services section of the network screen allows you to enable or disable the services available on your my cloud device 82
You can review or update the following fields 83
Warning 84
Click off to turn off snmp service 85
Click v2c 85
Click v3 85
Nfs service network file system select this option to enable nfs service for your network which allows a user to access files over a network 85
See the wd tech support downloads page at http support wdc com to download the mib configuration file 85
Snmp simple network management protocol snmp manage devices over ip networks select from the following to choose all or a specific snmp version 1 click all to enable v2c and v3 snmp versions 85
To enable disable nfs service click the toggle button 85
To enable disable webdav service click the toggle button 85
Warning 85
Webdav service select this option to enable web distributed authoring and versioning webdav service to enable web access to content within the same network 85
Additional my cloud devices on the same local area network lan can be added to the single my cloud to ups scenario mentioned above using a master slave protocol the ups master device the first or single my cloud device connected to the ups controls the additional slave my cloud device s 86
An uninterruptible power supply ups is a device that works off of a battery and keeps devices that are connected to the ups port running for at least a short time if the main power source goes out when a my cloud device is connected to a ups the drive will automatically shut down when the ups is drained to a specified percentage see knowledge base answer id 11852 for a list of supported ups devices 86
For a single my cloud device the connection to a ups is accomplished through a usb connection from the my cloud device to the ups 86
Network ups 86
The slave my cloud device s communicates with the ups master device via ip address if the ups is discharged to the specified percentage all of the my cloud slave devices will automatically shut down properly 86
Ups connection for a single my cloud device 86
Ups connection for additional my cloud device s 86
Use the following procedure to set up a ups master and slave connection 86
Warning 86
Setting up a ups master and slave connection 87
Windows services 87
Active directory 88
Share aggregation 88
Adding port forwarding services 89
Modifying port forwarding services 89
Port forwarding 89
Remote server 89
Deleting port forwarding services 90
Settings 91
Utilities 91
Diagnostic tests 92
Extended logging 92
Running a diagnostic test 92
System diagnostics 92
Viewing system logs 92
Flash system led 93
Restore to default 93
Restoring your system 93
System reboot is required to turn extended logging on or off backups file activity and transfers may be interrupted 93
Device maintenance 94
Importing a configuration file 94
Rebooting the device 94
Saving a configuration file 94
Shutting down the device 94
System configuration 94
Viewing device uptime 94
Format disk 95
Formatting your disk 95
Iso mounting 95
Scan disk 95
Scanning your disk 95
Creating an iso image 96
Creating an iso share 96
Deleting an iso share 97
Modifying an iso share 97
Notifications 97
Viewing the details of an iso share 97
Enabling email alerts 98
Enabling sms notifications 98
Notifications email 98
Firmware update 99
Notifications display 99
Auto update 100
Available updates 100
Checking for available firmware updates 100
Updating firmware automatically 100
Manual update 101
Manually installing a firmware update 101
Ce compliance for europe 102
Fcc requirements part 15 102
Federal communications commission fcc class b information 102
Ices nmb 003 compliance 102
Regulatory compliance 102
Regulatory information 102
Safety compliance 102
Class b device please note that this device has been approved for non business purposes and may be used in any environment including residential areas 103
Environmental compliance china 103
Gs mark germany only 103
Kc notice republic of korea only 103
Korean kcc certification id msip rem wdt d8c 103
Machine noise regulation 3 gpsgv unless declared otherwise the highest level of sound pressure from this product is 70db a or less per en iso 7779 maschinenlärminformations verordnung 3 gpsgv der höchste schalldruckpegel beträgt 70 db a oder weniger gemäß en iso 7779 falls nicht anders gekennzeichnet oder spezifiziert 103
My cloud user manual 103
Regulatory information 103
Vcci statement 103
Appendices 104
Appendix a my cloud quick user guide 104
Logging into my cloud 104
The dashboard home page 104
Downloads 105
Web file viewer 105
The apps page provides access to the various apps available for your use on the my cloud device available apps vary depending on what your administrator has implemented 106
Appendix b safe mode firmware update procedures 107
Appendix c my cloud action icons 108
Warning 108
Appendix d my cloud device urls and names 110
Device name 110
Device url 110
The device name appears in the mac finder and windows explorer 110
Use the device url to access your device from a web browser 110
All fields are required if you would like to leave a field blank leave a space between the forward slashes for that field 111
Appendix e creating a user import file 111
Field definitions 111
Provided below is a list of user import file fields their definitions and an data example 111
The user import file is designed to quickly enter multiple users into your device provided below is the file format used to import your user information and examples of how each field works see adding multiple users on page 30 for steps on how to create multiple users with your user import file 111
Use the following format when entering your data into the user import file 111
User import file format 111
Username password group rw ro deny quota 111
Sample user import file 112
Appendix f replacing the so dimm memory module 113
Replacing a so dimm memory module 113
Connect all external connections 114
Once the pair of so dimm memory modules have been changed replace the unit cover and replace and tighten the three 3 exterior screws 114
Remove and replace the so dimm memory module 114
Restart the device 114

Western Digital my cloud pro pr2100 wdbvnd0000nbk-eeue [10/122] Internet

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