![Western Digital my cloud pro pr2100 wdbvnd0000nbk-eeue [31/122] Obtaining customer support](/img/pdf.png)
Western Digital my cloud pro pr2100 wdbvnd0000nbk-eeue [31/122] Obtaining customer support
![Western Digital my cloud pro pr2100 wdbvnd0000nbk-eeue [31/122] Obtaining customer support](/views2/1225867/page31/bg1f.png)
THE DASHBOARD AT A GLANCE
25
MY CLOUD USER MANUAL
Viewing Alert Details
1. Click the Alert icon in the upper-right corner of the screen.
2. From the Alert list, click the arrow next to the alert you’d like to view, or click View All to
review details for all of your alerts.
To view alert details, click the arrow next to the alert.
To close the alert message, click Close.
Dismissing an Alert
1. Click the Alert icon in the upper-right corner of the screen.
2. Select the Delete icon to the left of the alert you want to dismiss.
3. To dismiss all alerts, click View All, then click Dismiss All.
Obtaining Customer Support
To open the Support page:
1. Click the Help icon on any page to display the Help menu.
Содержание
- My cloud pro series 1
- User manual 1
- Accessing online support 2
- Contacting wd technical support 2
- Documentation get manuals installation guides and documentation for your wd product 2
- Downloads download drivers software and updates for your wd product 2
- Knowledge base search by keyword phrase or answer id 2
- Online learning center start here to get the most out of your my cloud device http www mycloud com learn 2
- Should you encounter any problem please give us an opportunity to address it before returning this product most technical support questions can be answered through our knowledge base or email support service at http support wdc com if the answer is not available or if you prefer please contact wd at the best telephone number shown below 2
- Visit our product support website at http support wdc com and choose from these topics 2
- Warranty rma services get warranty product replacement rma rma status and data recovery information 2
- Wd community share your thoughts and connect with other wd users 2
- Wd service and support 2
- Wd support portal register your wd products and get support information customized to your needs 2
- When contacting wd for support have your wd product serial number system hardware and system software versions available 2
- Your product includes 30 days of free telephone support during the warranty period this 30 day period starts on the date of your first telephone contact with wd technical support email support is free for the entire warranty period and our extensive knowledge base is available 24 7 to help us keep you informed of new features and services remember to register your product online at http register wd com 2
- Registering your wd product 3
- Accessing your cloud remotely 40 4
- Backing up and retrieving files 43 4
- Getting started 9 4
- Important user information 1 4
- Managing shares 37 4
- Managing users and groups 29 4
- Product overview 3 4
- Table of contents 4
- The dashboard at a glance 16 4
- Appendices 98 5
- Configuring settings 68 5
- Managing apps 60 5
- Managing storage 53 5
- Playing streaming videos photos music 62 5
- Regulatory information 96 5
- Appendix f replacing the so dimm memory module 107 6
- Index 109 6
- Important safety instructions 7
- Important user information 7
- Recording your wd product information 8
- Local network 9
- Operating system 9
- Package contents 9
- Product overview 9
- Requirements 9
- Web browsers 9
- Bay front view my cloud pr2100 10
- Broadband internet connection is required for initial setup and software downloads as well as for remote access and mobile apps 10
- Internet 10
- Product components 10
- Bay back view my cloud pr2100 11
- My cloud user manual 11
- Product overview 11
- Bay back view my cloud pr4100 12
- Bay front view my cloud pr4100 12
- My cloud user manual 12
- Product overview 12
- Back view icons 13
- Front panel power led 13
- The following table describes the front panel power led behavior 13
- Away from fields of electrical devices such as air conditioners radio and television receivers 14
- Back panel ethernet network leds 14
- Before beginning installation select a suitable location for your device to obtain maximum efficiency place it in a location that is 14
- Clean and dust free 14
- Do not drop or jolt the device 14
- Do not move the device while it is powered on 14
- Do not remove both data drives at the same time this will cause your device to become unresponsive 14
- Do not use this product as a portable device 14
- Handling precautions 14
- Near a grounded power outlet 14
- On a stable surface free from vibration 14
- Pre installation instructions 14
- The following table describes the network and activity led 14
- Wd products are precision instruments and must be handled with care during unpacking and installation rough handling shock or vibration can damage the device drives observe the following precautions when unpacking and installing your external storage product 14
- Well ventilated with nothing blocking or covering the slots and openings 14
- Adding a hard disk drive to your device diskless drives 15
- Getting started 15
- Preparing your my cloud device for use 15
- Physically connecting your device 16
- Getting started with my cloud online setup 17
- Getting started without my cloud online setup 17
- My cloud device online setup 17
- Accessing content 20
- Once you ve physically connected your my cloud device see preparing your my cloud device for use on page 9 use the following steps to access the contents of your device 20
- The my cloud device s public folder contains shared music shared pictures and shared videos subfolders the existing content of the subfolders are files that you dragged and dropped or files that have been backed up from your computer or an attached usb drive 20
- Mapping the public folder windows 21
- Launching the dashboard 22
- The dashboard at a glance 22
- The dashboard home page 23
- The my cloud home page has an information bar at the top a navigation icon bar across the page and an instant overview of the status of the device s main functions with links for updating settings 23
- Attached usb device s 24
- Device alerts 24
- Information icons 24
- Navigation icons 24
- Online help and support 24
- The information icons at the top of the page provide quick access to 24
- The navigation icons provide access to the various features and settings of your my cloud device 24
- User information 24
- The main body of the home page shows the status of the device and its functions and provides shortcuts to the most necessary tasks 25
- Viewing device status and making updates on the home page 25
- Capacity 26
- Device 26
- Network activity 27
- Cloud devices 29
- Alerts display system messages containing pertinent information about the status of your my cloud device three types of alerts appear on the upper right area of the dashboard 30
- Enter the required information and click apply 30
- Managing alerts 30
- The apps panel displays the apps currently installed on your my cloud device 30
- To add a user click the plus sign in the lower right area of the panel 30
- To view the installed apps click the arrow in the lower right corner of the panel 30
- Dismissing an alert 31
- Obtaining customer support 31
- Viewing alert details 31
- Creating and saving a system report 32
- Product improvement program 32
- Requesting automated support 32
- Common tasks 33
- Logging off of your device 33
- Logging out and shutting down your device 33
- Obtaining other support 33
- Rebooting the device 33
- Shutting down the device 33
- About users 35
- Managing users and groups 35
- Viewing users 35
- Adding a single user 36
- Adding multiple users 36
- Creating multiple 37
- Creating multiple users 37
- Import 37
- Import multiple users 37
- Multiple user 37
- Assigning a user to a group 38
- Editing user settings 38
- Updating a user password 38
- User quotas 38
- Assigning user quotas 39
- Quota rules 39
- Removing a user 39
- About groups 40
- Adding a group 40
- Editing group settings 40
- Viewing groups 40
- Assigning quotas to a group 41
- Assigning share access to groups 41
- Removing a group 41
- About shares 43
- Managing shares 43
- Viewing a list of shares 43
- Creating a new share 44
- Editing share settings 44
- A user name and password assigned to the share name 45
- Accessing the contents of a share locally 45
- Click the delete share icon in the left panel 3 in response to the confirmation message click ok 45
- Deleting a share 45
- For a private share the user must have 45
- Http www mycloud com learn 45
- If you decide there is a reason to limit access to a public share use the following steps to make a share private 45
- In the share profile area click the public toggle button to off 3 for each user listed in the user access section select their level of access by clicking the appropriate icon for the share e g read write read only or no access 45
- Making a share private 45
- On the set up shares screen select the share you d like to make private 45
- On the set up shares screen select the share you would like to delete 45
- Read only or read write access to the share 45
- Warning deleting a share erases all files and folders on that share 45
- Accessing your cloud remotely 46
- Configuring cloud access for a user 46
- Enabling cloud access for the my cloud device 46
- My cloud access 46
- Access your files with ios and android mobile apps 47
- Cloud device access 47
- My cloud mobile app 47
- Requirements 47
- Installing the my cloud mobile app 48
- About backups 49
- Backing up and retrieving files 49
- Connecting a usb drive 49
- Managing a usb device and usb backups 49
- Creating a usb backup 50
- Creating usb port backups 50
- Click create 6 in the usb backup jobs area click the start backup icon to begin your backup 51
- Creating front usb port backups with the usb copy button 51
- Enter the following information to create a usb backup job 51
- Incrementa 51
- Insert your usb device into the front usb port port 1 of your device 51
- On the navigation bar click backups to display the backups screen 4 click usb backups if not already selected 5 in the usb backup jobs area the backup job for your device displays usb_port_1 6 click the start backup button to copy the contents of the usb device to your 51
- Press the usb copy button above the usb port for approximately 5 seconds this creates a backup job for your usb device 51
- The progress of the backup appears in the usb backup jobs area 51
- Usb import folder 51
- Use the following steps to create a backup job and copy the contents of a usb drive to your my cloud device 51
- Creating a remote backup 52
- Ejecting a usb drive 52
- Remote backups 52
- Creating an internal backup 53
- Internal backups 53
- Recovering a remote backup 53
- Deleting a backup job 54
- Initiating an immediate internal backup 54
- Modifying a backup job 54
- Viewing backup details 54
- Cloud backups 55
- Enabling elephantdrive cloud backup 55
- Backing up with elephantdrive 56
- Enabling an amazon s3 cloud backup 56
- Camera backups 57
- Creating a camera backup 57
- About storage 59
- About storage raid storage disk status viewing s m a r t data information volume virtualization 59
- Managing storage 59
- Raid redundant array of independent disks allows you to store the same data in different places on multiple hard drives providing necessary redundancy greater performance and data integrity there are several different levels of raid each one providing a different method of sharing or distributing data among the drives your my cloud device allows you to select from the following storage modes 59
- Raid storage 59
- The storage page allows you to configure the storage within your device and view the status and capacity of its disks this chapter provides details on managing the storage on your my cloud device 59
- Changing the raid mode 60
- Viewing the current raid mode 60
- Disk status 61
- Iscsi storage 62
- Viewing hard disk drive information 62
- Viewing s m a r t data information 62
- Creating an iscsi target 63
- Disabling an iscsi target 63
- Enabling an iscsi target 63
- Enabling disabling an iscsi target 63
- Deleting an iscsi target 64
- Enabling iscsi isns client 64
- Modifying an iscsi target 64
- Volume virtualization 64
- Connecting a virtualized volume to a target 65
- Creating a virtualized volume 65
- Modifying a virtualized volume 65
- About apps 66
- Adding an app 66
- Managing apps 66
- Viewing apps 66
- Deleting an app 67
- Manually adding an app 67
- Updating an app 67
- Itunes overview 68
- Media server overview 68
- Media servers 68
- Playing streaming videos photos music 68
- Audio files video files image files 69
- Media types supported 69
- Note some devices may not support playback of all these files please refer to your device s user manual to see which formats are supported 69
- Enabling dlna 70
- Enabling dlna and itunes 70
- Media storage 70
- Media types supported by itunes 70
- Enabling itunes 71
- Refreshing itunes 71
- Accessing your my cloud device using media players 72
- Adding media content to the folders 72
- Accessing your my cloud device using itunes 73
- Dlna devices 73
- Other media players 73
- Streaming media in itunes 73
- Wd media players 73
- Configuring settings 74
- General 74
- Accessing the general screen 75
- On the navigation bar click settings the general page appears 75
- Device profile 76
- If you made any changes click apply appears next to the updated field once a change is made 76
- In the device profile section of the general page view or modify the following settings 76
- In the language clock section you can view or modify the following setting 76
- In this section of the general screen you can change the language that appears in the my cloud device s interface and set the date and time the date and time are synchronized to the ntp network time protocol server by default you have the option of setting the date and time manually or allowing the ntp to access the internet and automatically set the time if you are not connected to the internet you must enter the date and time manually 76
- Language and clock 76
- Auto auto uses upnp universal plug and play to attempt to open ports on your router if successful a direct connection is established between your device and your apps 77
- Click configure to change the type of connection you use for your cloud access 77
- Click save for each change you make 77
- Cloud access 77
- Manual establishes a connection through the two selected ports if either port is unavailable a relay connection is established a manual router configuration is required for this option for more information refer to your router manufacturer s guidelines 77
- On the cloud access connection options screen there are three access options 77
- Scroll down to the cloud access area of the general screen 77
- Use the following steps to turn cloud access on or off for all users i e control whether computers and mobile devices can access the content on the my cloud device 77
- Dashboard cloud access 78
- Energy saver 78
- Usb content availability 78
- Click the configure link to display the time machine settings dialog 79
- Important you must set a password for your admin account in order to restore your time machine backups 79
- In the mac backups area click the toggle button to on to enable time machine backups if not previously enabled 79
- Mac backups 79
- This section of the general screen enables or disables time machine backups of mac computers 79
- To configure backup settings 79
- View or change the following settings 79
- Clearing your recycle bin 80
- Services 80
- Network 81
- The network screen displays the device s mac and ip addresses and allows you to set network options such as ftp access remote servers and workgroups 81
- Network profile 82
- Network services 82
- The network profile section displays the following information 82
- The network profile section of the network screen displays network information for the my cloud device 82
- The network services section of the network screen allows you to enable or disable the services available on your my cloud device 82
- You can review or update the following fields 83
- Warning 84
- Click off to turn off snmp service 85
- Click v2c 85
- Click v3 85
- Nfs service network file system select this option to enable nfs service for your network which allows a user to access files over a network 85
- See the wd tech support downloads page at http support wdc com to download the mib configuration file 85
- Snmp simple network management protocol snmp manage devices over ip networks select from the following to choose all or a specific snmp version 1 click all to enable v2c and v3 snmp versions 85
- To enable disable nfs service click the toggle button 85
- To enable disable webdav service click the toggle button 85
- Warning 85
- Webdav service select this option to enable web distributed authoring and versioning webdav service to enable web access to content within the same network 85
- Additional my cloud devices on the same local area network lan can be added to the single my cloud to ups scenario mentioned above using a master slave protocol the ups master device the first or single my cloud device connected to the ups controls the additional slave my cloud device s 86
- An uninterruptible power supply ups is a device that works off of a battery and keeps devices that are connected to the ups port running for at least a short time if the main power source goes out when a my cloud device is connected to a ups the drive will automatically shut down when the ups is drained to a specified percentage see knowledge base answer id 11852 for a list of supported ups devices 86
- For a single my cloud device the connection to a ups is accomplished through a usb connection from the my cloud device to the ups 86
- Network ups 86
- The slave my cloud device s communicates with the ups master device via ip address if the ups is discharged to the specified percentage all of the my cloud slave devices will automatically shut down properly 86
- Ups connection for a single my cloud device 86
- Ups connection for additional my cloud device s 86
- Use the following procedure to set up a ups master and slave connection 86
- Warning 86
- Setting up a ups master and slave connection 87
- Windows services 87
- Active directory 88
- Share aggregation 88
- Adding port forwarding services 89
- Modifying port forwarding services 89
- Port forwarding 89
- Remote server 89
- Deleting port forwarding services 90
- Settings 91
- Utilities 91
- Diagnostic tests 92
- Extended logging 92
- Running a diagnostic test 92
- System diagnostics 92
- Viewing system logs 92
- Flash system led 93
- Restore to default 93
- Restoring your system 93
- System reboot is required to turn extended logging on or off backups file activity and transfers may be interrupted 93
- Device maintenance 94
- Importing a configuration file 94
- Rebooting the device 94
- Saving a configuration file 94
- Shutting down the device 94
- System configuration 94
- Viewing device uptime 94
- Format disk 95
- Formatting your disk 95
- Iso mounting 95
- Scan disk 95
- Scanning your disk 95
- Creating an iso image 96
- Creating an iso share 96
- Deleting an iso share 97
- Modifying an iso share 97
- Notifications 97
- Viewing the details of an iso share 97
- Enabling email alerts 98
- Enabling sms notifications 98
- Notifications email 98
- Firmware update 99
- Notifications display 99
- Auto update 100
- Available updates 100
- Checking for available firmware updates 100
- Updating firmware automatically 100
- Manual update 101
- Manually installing a firmware update 101
- Ce compliance for europe 102
- Fcc requirements part 15 102
- Federal communications commission fcc class b information 102
- Ices nmb 003 compliance 102
- Regulatory compliance 102
- Regulatory information 102
- Safety compliance 102
- Class b device please note that this device has been approved for non business purposes and may be used in any environment including residential areas 103
- Environmental compliance china 103
- Gs mark germany only 103
- Kc notice republic of korea only 103
- Korean kcc certification id msip rem wdt d8c 103
- Machine noise regulation 3 gpsgv unless declared otherwise the highest level of sound pressure from this product is 70db a or less per en iso 7779 maschinenlärminformations verordnung 3 gpsgv der höchste schalldruckpegel beträgt 70 db a oder weniger gemäß en iso 7779 falls nicht anders gekennzeichnet oder spezifiziert 103
- My cloud user manual 103
- Regulatory information 103
- Vcci statement 103
- Appendices 104
- Appendix a my cloud quick user guide 104
- Logging into my cloud 104
- The dashboard home page 104
- Downloads 105
- Web file viewer 105
- The apps page provides access to the various apps available for your use on the my cloud device available apps vary depending on what your administrator has implemented 106
- Appendix b safe mode firmware update procedures 107
- Appendix c my cloud action icons 108
- Warning 108
- Appendix d my cloud device urls and names 110
- Device name 110
- Device url 110
- The device name appears in the mac finder and windows explorer 110
- Use the device url to access your device from a web browser 110
- All fields are required if you would like to leave a field blank leave a space between the forward slashes for that field 111
- Appendix e creating a user import file 111
- Field definitions 111
- Provided below is a list of user import file fields their definitions and an data example 111
- The user import file is designed to quickly enter multiple users into your device provided below is the file format used to import your user information and examples of how each field works see adding multiple users on page 30 for steps on how to create multiple users with your user import file 111
- Use the following format when entering your data into the user import file 111
- User import file format 111
- Username password group rw ro deny quota 111
- Sample user import file 112
- Appendix f replacing the so dimm memory module 113
- Replacing a so dimm memory module 113
- Connect all external connections 114
- Once the pair of so dimm memory modules have been changed replace the unit cover and replace and tighten the three 3 exterior screws 114
- Remove and replace the so dimm memory module 114
- Restart the device 114
Похожие устройства
- Western Digital my cloud ex2 ultra wdbshb0120jch-eeue 12 tb Инструкция по эксплуатации
- Western Digital my cloud ex2 ultra wdbshb0080jch-eeue 8 tb Инструкция по эксплуатации
- Western Digital my cloud ex2 ultra wdbshb0040jch-eeue 4 tb Инструкция по эксплуатации
- Western Digital my cloud ex2 ultra wdbshb0000nch-eeue Инструкция по эксплуатации
- Wexler .tab 8iq 16gb+3g black 16gb black Инструкция по эксплуатации
- Whirlpool tdlr 60810 Инструкция по эксплуатации
- Whirlpool awe 6608 Инструкция по эксплуатации
- Whirlpool wsf 5574 a+nx Инструкция по эксплуатации
- Whirlpool wtls 7000 Инструкция по эксплуатации
- Whirlpool wsm 7100 Инструкция по эксплуатации
- Whirlpool aws 63213 Инструкция по эксплуатации
- Whirlpool awe 2215/1 Инструкция по эксплуатации
- Wize wth140 Инструкция по эксплуатации
- X-Try xtc150 ultrahd Инструкция по эксплуатации
- X-Try xtc220 Инструкция по эксплуатации
- X-Try xtc200 ultrahd Инструкция по эксплуатации
- Xride full hd Инструкция по эксплуатации
- Xerox phaser 6022 Инструкция по эксплуатации
- Xerox workcentre 3345dn Инструкция по эксплуатации
- Xerox workcentre 3335dn Инструкция по эксплуатации