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Xerox workcentre 6027ni [173/222] Troubleshooting
This chapter includes:
• General Troubleshooting............................................................................................................................................. 174
• Paper Jams ....................................................................................................................................................................... 177
• Getting Help ..................................................................................................................................................................... 193
10
Troubleshooting
Xerox
®
WorkCentre
®
6027 Multifunction Printer 173
User Guide
Содержание
- Workcentre p.1
- Color multifunction printer imprimante multifonction couleur user guide guide d utilisation p.1
- Safety 11 p.3
- Installation and setup 31 p.3
- Features 21 p.3
- Contents p.3
- Scanning 93 p.5
- Paper and media 83 p.5
- Printing 127 p.6
- Faxing 113 p.6
- Maintenance 151 p.7
- Copying 139 p.7
- Troubleshooting 173 p.8
- B regulatory information 203 p.8
- A specifications 195 p.8
- C recycling and disposal 217 p.9
- Safety p.11
- Notices and safety p.12
- General guidelines p.13
- Electrical safety p.13
- Power cord p.14
- Emergency turn off p.14
- Printer location p.15
- Ozone release p.15
- Operational safety p.15
- Operational guidelines p.15
- Printer supplies p.16
- Maintenance safety p.17
- Symbol description p.18
- Printer symbols p.18
- Environmental health and safety contact information p.19
- For product safety information in the united states and canada go to www xerox com environment p.19
- For product safety information in europe go to www xerox com environment_europe p.19
- For more information on environment health and safety in relation to this xerox product and supplies contact the following customer help lines p.19
- Features p.21
- This section includes front view 22 p.22
- Rear view 23 p.22
- Parts of the printer p.22
- Front view p.22
- Control panel 23 p.22
- Rear view p.23
- Control panel p.23
- Item name description p.24
- Power saver mode p.25
- Exiting power saver mode p.25
- Changing power saver mode settings on the control panel p.25
- Configuration page p.26
- Printing a configuration page p.26
- Information pages p.26
- Finding the ip address of the printer p.27
- Finding the ip address at the control panel p.27
- Centreware internet services p.27
- Administrative features p.27
- Accessing centreware internet services p.27
- Logging in at the control panel p.28
- Logging in p.28
- Finding the ip address on the configuration page p.28
- Accessing the printer p.28
- Logging in to centreware internet services p.29
- Billing meters p.29
- You can obtain more information about your printer from these sources p.30
- Resource location p.30
- More information p.30
- Installation and setup p.31
- Installation and setup overview p.32
- Selecting a location for the printer p.33
- Selecting a connection method p.34
- Connecting the printer p.34
- Connecting with 3 click connection p.35
- Connecting to a wireless network p.35
- Connecting to a wired network p.35
- Connecting to a computer using usb p.35
- Connecting using wi fi protected setup wps p.36
- Connecting using searching for networks p.37
- Connecting to a wireless network from the control panel p.37
- Connecting with wi fi direct from your mobile device p.38
- Connecting to wi fi direct p.38
- Configuring airprint p.38
- Google cloud print p.39
- Connecting to a telephone line p.40
- Operating system requirements p.41
- Installing the software p.41
- Available print drivers p.41
- Installing the print drivers for a windows network printer p.42
- Installing the print drivers for a windows usb printer p.43
- Installing the print driver p.44
- Installing the drivers and utilities for macintosh os x version 10 and later p.44
- Adding the printer p.44
- Utilities p.45
- Finding the ip address of the printer using the control panel p.46
- Configuring network settings p.46
- About tcp ip and ip addresses p.46
- Assigning the printer ip address p.48
- Assigning the ip address automatically p.48
- Assigning the ip address manually p.49
- Changing the ip address using centreware internet services p.50
- Setting up the network address book p.51
- Enabling the printer for scanning p.51
- Changing the ip address using the installer with usb p.51
- Viewing printer information p.53
- Configuring tray settings p.53
- Configuring general settings using centreware internet services p.53
- Resetting the printer p.54
- Configuring printer defaults p.54
- Using the power on wizard p.55
- Configuring general setup using the control panel p.55
- Accessing information about the printer using the control panel p.55
- Configuring the power saver timers p.57
- Configuring general settings p.57
- Accessing the general settings menu p.57
- Setting the date and time p.58
- Setting the measurement units p.58
- Setting the display brightness p.58
- Setting the auto log print p.59
- Configuring the ram disk p.59
- Configuring offhook wake up p.59
- Configuring audio tones p.59
- Setting the paper size type error alert p.60
- Enabling the fax server address book p.60
- Enabling the email server address book p.60
- Configuring tray settings p.61
- Configuring the timers using the control panel p.61
- Configuring fax settings from centreware internet services p.62
- Configuring fax defaults and settings p.62
- Setting fax defaults from the control panel p.63
- Configuring fax settings at the control panel bridgetown p.64
- Configuring fax line settings from the control panel p.64
- Configuring fax incoming defaults from the control panel p.65
- Configuring fax transmission defaults from the control panel p.66
- Configuring fax reports from the control panel p.67
- Opening the security menu p.68
- Configuring security settings using centreware internet services p.68
- Configuring administrative security settings p.68
- Configuring the host access list p.69
- Configuring ipsec settings p.69
- Configuring ssl settings p.71
- Overview of setting up digital certificates p.72
- Managing certificates p.72
- About security certificates p.72
- Viewing the digital certificate purpose p.73
- Enabling https communication p.73
- Deleting a digital certificate p.73
- Accessing the secure settings menu p.74
- Setting service locks p.74
- Setting panel lock p.74
- Configuring secure settings using the control panel p.74
- Configuring secure settings p.75
- Setting up scanning p.76
- Scanning setup overview p.76
- Sharing a folder using macintosh os x version 10 and later p.77
- Sharing a folder on a windows computer p.77
- Setting up scanning to a shared folder on your computer p.77
- Setting up scanning to an ftp server p.78
- Adding a folder as an address book entry using centreware internet services p.78
- Setting up scanning to an email address p.79
- Setting up scanning with usb p.80
- Setting up scanning to a folder on your computer with usb p.80
- Installing the printer as a web services device p.81
- Paper and media p.83
- Supported paper p.84
- Paper that can damage your printer p.84
- Ordering paper p.84
- General paper loading guidelines p.84
- Supported paper types and weights p.85
- Paper storage guidelines p.85
- You can use custom sized paper within the following dimensions in your printer width 76 215 mm 3 8 in length 127 355 mm 5 14 in p.86
- Supported standard paper sizes p.86
- Supported custom paper sizes p.86
- European standard sizes north american standard sizes p.86
- Loading paper p.87
- Configuring the paper tray for legal and a4 p.88
- Changing the length of the paper tray to match the paper length p.89
- Printing on special paper p.90
- Loading envelopes in the paper tray p.90
- Envelopes p.90
- Labels p.91
- Guidelines for printing labels p.91
- Printing on glossy cardstock p.92
- Scanning p.93
- Loading documents p.94
- Document glass guidelines p.94
- Automatic document feeder guidelines p.94
- Scanning to a usb flash drive p.96
- Scanning to a folder on a usb connected computer p.97
- Sharing a folder on a windows computer p.98
- Scanning to a shared folder on a network computer p.98
- Sharing a folder using macintosh os x version 10 and later p.99
- Adding a folder as an address book entry using centreware internet services p.99
- Scanning to a folder on a network computer p.100
- Scanning to an email address p.101
- Scanning to web services on devices p.102
- Scanning images into an application on a usb connected computer p.103
- Scanning an image using windows 8 p.103
- Scanning an image into an application p.103
- Scanning an image using windows xp p.104
- Scanning an image using windows vista or windows 7 p.104
- Setting the scan resolution p.105
- Setting the output color p.105
- Adjusting scanning settings p.105
- Specifying the original size p.106
- Setting the file format p.106
- Lightening or darkening an image p.106
- Adjusting the sharpness p.106
- Adjusting the contrast p.106
- Using edge erase p.107
- Changing the default for file format p.108
- Changing output color p.108
- Changing the default scan settings p.108
- Changing the original size p.109
- Changing the default scan resolution p.109
- Changing the default for tiff file format p.109
- Changing the default for sharpness p.109
- Changing the default for contrast p.109
- Changing lighten darken p.109
- Changing edge erase p.109
- Changing the default for maximum email size p.110
- Changing the default for image compression p.110
- Limiting access to scanning p.111
- Faxing p.113
- The fax function works best with an analog phone line voice over internet protocols voips such as fios and dsl are not supported p.114
- Phone line compatibility p.114
- Configuring the printer for faxing p.115
- Before you use the fax you must configure the fax settings to make it compatible with your local connection and regulations the fax settings include optional features you can use to configure the printer for faxing p.115
- For details on fax settings and fax default settings see configuring fax defaults and settings on page 62 p.115
- Position the original document as shown p.116
- Loading documents for faxing p.116
- Sending a fax from the printer p.117
- Sending a delayed fax p.118
- Sending a cover page with a fax p.119
- Sending a fax using windows applications p.120
- Sending a fax from your computer p.120
- Sending a fax using windows applications p.121
- Sending a fax using macintosh applications p.121
- Printing a secure fax p.122
- Polling a remote fax machine p.123
- Manually sending receiving or polling using onhook p.124
- Editing the fax address book p.125
- Adding or editing groups in the fax address book in centreware internet services p.125
- Adding or editing contacts in the fax address book in centreware internet services p.125
- Using the address book editor utility p.126
- Adding or editing groups in the fax address book at the control panel p.126
- Adding or editing contacts in the fax address book at the control panel p.126
- Printing p.127
- Windows printing options p.128
- Setting default printing options for windows p.128
- Selecting printing options p.128
- Selecting printing options for an individual job for windows p.129
- Selecting printing defaults in windows for a shared network printer p.129
- Selecting printing options for macintosh p.130
- Saving a set of commonly used printing options for windows p.130
- Saving a set of commonly used printing options for macintosh p.130
- Macintosh printing options p.130
- Printing with airprint p.131
- Printing from mobile devices p.131
- Printback p.131
- Printing with xero p.131
- Printing from a usb flash drive p.132
- Using custom paper sizes p.133
- Defining custom paper sizes p.133
- Defining a custom paper size for windows p.133
- Printing on custom paper sizes p.134
- Printing on custom paper size using windows p.134
- Defining a custom paper size for macintosh p.134
- Printing on custom paper size using macintosh p.135
- Setting up 2 sided printing p.136
- Printing on both sides of the paper p.136
- Loading paper for manual 2 sided printing p.137
- For manual 2 sided printing the back sides of the pages are printed first in reverse order for a six page document the pages are printed page 6 page 4 and then page 2 once the even pages are printed the paper is reloaded the odd pages are printed page 1 page 3 and then page 5 p.137
- This chapter includes making copies 140 p.139
- Copying p.139
- Adjusting copying options 143 p.139
- Making copies p.140
- Document glass guidelines p.141
- Automatic document feeder guidelines p.141
- Copying an id card p.142
- Adjusting copying options p.143
- Selecting color or black and white copies p.144
- Making the image lighter or darker p.144
- Basic settings p.144
- Specifying the original document type p.145
- Output adjustments p.145
- Image quality settings p.145
- Collating copies p.145
- Adjusting the sharpness p.145
- Specifying the original document size p.146
- Reducing or enlarging the image p.146
- Changing output color p.146
- Changing the default copy settings p.147
- Changing reduce enlarge p.147
- Changing collation p.147
- Changing the original size p.148
- Changing the original document type p.148
- Changing the default for sharpness p.148
- Changing the default for color saturation p.148
- Changing the auto exposure p.148
- Changing lighten darken p.148
- Changing auto background suppression level p.148
- Limiting access to copying p.149
- Changing the default for 2 up p.149
- Changing the default color balance p.149
- Changing edge erase p.149
- Maintenance p.151
- Cleaning the printer p.152
- General precautions p.152
- Cleaning the scanner p.153
- Cleaning the interior p.154
- Cleaning the exterior p.154
- Cleaning the led lenses p.155
- Cleaning the color toner density sensors p.158
- Adjustments and maintenance procedures p.159
- Adjusting the bias transfer roller p.159
- Adjusting for the paper type p.159
- Setting automatic color registration p.160
- Color registration p.160
- Adjusting the fuser p.160
- Performing an automatic color registration adjustment p.161
- Performing a manual color registration adjustment p.161
- Refreshing the bias transfer roller p.162
- Adjusting the altitude p.163
- Adjusting the touchscreen p.163
- Initializing non volatile memory p.164
- Clearing job history p.165
- When to order supplies p.166
- Ordering supplies p.166
- Consumables p.166
- Toner cartridges p.167
- Replacing a toner cartridge p.167
- General precautions p.167
- Refreshing the toner p.168
- Non genuine toner p.168
- Cleaning the developer p.168
- Supplies recycling program go to www xerox com gwa p.169
- Recycling supplies p.169
- For more information on the xero p.169
- Changing the passcode using the control panel p.170
- Viewing meter readings p.170
- Printing a configuration page p.170
- Managing the printer p.170
- Checking page counts p.170
- Moving the printer p.171
- Troubleshooting p.173
- The printer does not print 175 p.174
- Probable causes solutions p.174
- Printing takes too long 176 p.174
- Printer resets or turns off frequently 174 p.174
- Printer resets or turns off frequently p.174
- Printer is making unusual noises 176 p.174
- Printer does not turn on p.174
- General troubleshooting p.174
- Condensation has formed inside the printer 176 p.174
- Caution plug the three wire cord with grounding prong directly into a grounded ac outlet p.174
- This section includes printer does not turn on 174 p.174
- This section contains procedures to help you locate and resolve problems resolve some problems by simply restarting the printer p.174
- The printer does not print p.175
- Probable causes solutions p.175
- Probable causes solutions p.176
- Printing takes too long p.176
- Printer is making unusual noises p.176
- Moisture can condense inside a printer where the humidity is above 85 or when a cold printer is located in a warm room condensation can form in a printer after it has been sitting in a cold room that is heated quickly p.176
- Condensation has formed inside the printer p.176
- Paper jams p.177
- Minimizing paper jams p.177
- Locating paper jams p.178
- Clearing paper jams from the output tray p.179
- Clearing paper jams p.179
- Clearing paper jams from the back of the printer p.181
- Clearing paper jams from the automatic document feeder p.183
- Clearing paper jams from the front of the printer p.183
- Troubleshooting paper jams p.186
- This section includes multiple sheets pulled together 186 p.186
- Probable causes solutions p.186
- Paper misfeeds 186 p.186
- Paper misfeeds p.186
- Paper jam message stays on 187 p.186
- Multiple sheets pulled together p.186
- Label and envelope misfeeds 187 p.186
- Probable causes solutions p.187
- Paper jam message stays on p.187
- Note check for and remove torn pieces of paper in the paper path p.187
- Label and envelope misfeeds p.187
- Solving print quality problems p.188
- Print quality problems p.188
- Controlling print quality p.188
- Symptom cause solution p.189
- Symptom cause solution p.190
- Symptom cause solution p.191
- Symptom cause solution p.192
- Printingscout alerts p.193
- Online support assistant p.193
- Getting help p.193
- Error and status messages p.193
- Specifications p.195
- Standard features p.196
- Total space requirements p.197
- Physical specifications p.197
- Dimensions and weight p.197
- Clearance requirements p.197
- Environmental specifications p.198
- Elevation p.198
- Temperature p.198
- Relative humidity p.198
- Workcentr p.199
- This printer does not consume electric power when the power switch is turned off even if the printer is connected to an ac outlet p.199
- The xero p.199
- The energy star imaging equipment program is a team effort between united states european union and japanese governments and the office equipment industry to promote energy efficient copiers printers fax multifunction printers personal computers and monitors reducing product energy consumption helps combat smog acid rain and long term changes to the climate by decreasing the emissions that result from generating electricity p.199
- The energy star and energy star mark are registered united states trademarks p.199
- Qualified under the energy star program requirements for imaging equipment p.199
- Printer mode power consumption p.199
- Power supply voltage power supply frequency p.199
- Power supply voltage and frequency p.199
- Power consumption p.199
- Multifunction printer is energy sta p.199
- Energy star qualified product p.199
- Energy star equipment is preset at the factory to switch to power saver modes after 2 minutes from the last copy or print p.199
- Electrical specifications p.199
- Printer warm up time power on 35 seconds or less recovery from sleep mode 28 seconds or less p.200
- Performance specifications p.200
- Note warm up time assumes an ambient temperature of 22ºc 72 f at 60 relative humidity p.200
- Universal serial bus usb 2 p.201
- Processor p.201
- Mhz arm11mp p.201
- Memory p.201
- Mb ram p.201
- Interfaces p.201
- Ieee802 1 b g n wireless connectivity p.201
- Ethernet 10 100 base t p.201
- Controller specifications p.201
- Regulatory information p.203
- European union p.204
- Canada p.204
- Basic regulations p.204
- United states fcc regulations p.204
- Introduction p.205
- European union lot 4 imaging equipment agreement environmental information p.205
- Environmental information providing environmental solutions and reducing cost p.205
- Environmental benefits of duplex printing p.205
- Power consumption and activation time p.206
- Paper types p.206
- Environmental choice certified to office machines ccd 035 p.206
- Energy star p.206
- Turkey rohs regulation p.207
- Regulatory information for 2 ghz wireless network adapter p.207
- Lärmemission p.207
- Importeur p.207
- Germany p.207
- Blendschutz p.207
- Copy regulations p.208
- United states p.208
- Canada p.209
- Other countries p.210
- United states p.211
- Fax send header requirements p.211
- Fax regulations p.211
- Data coupler information p.211
- Canada p.212
- This product has been tested to and is compliant with cs 03 issue 9 p.213
- This device has been designed to work with the national public switched telephone networks and compatible pbx devices of the following countries p.213
- The ren assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface the termination on an interface could consist of any combination of devices the only limitation to the number of devices is the requirement that the sum of the rens of the devices does not exceed 5 for the canadian ren value please see the label on the equipment p.213
- Radio equipment and telecommunications terminal equipment directive p.213
- Pan european analog pstn and pan european analog pstn and compatible pbx certifications p.213
- If you have problems with your product contact your local xerox representative this product can be configured to be compatible with other country networks before reconnecting the device to a network in another country contact your xerox representative for assistance p.213
- European union p.213
- Canada cs 03 issue 9 p.213
- Warning do not attempt to make such connections yourself contact the appropriate electric inspection authority or electrician to make the ground connection p.213
- This xerox device has been self certified by xerox for pan european single terminal connection to the analog public switched telephone network pstn in accordance with directive 1999 5 ec p.213
- This product has been tested to and is compliant with tbr21 or es 103 021 1 2 3 or es 203 021 1 2 3 technical specifications for terminal equipment for use on analog switched telephone networks in the european economic area p.213
- New zealand p.214
- This modem must be used in conjunction with an approved surge protection device p.215
- South africa p.215
- For correct operation total of the rns of all devices connected to a single line at any time should not exceed five p.215
- Material safety data sheets p.216
- Recycling and disposal p.217
- If you are managing the disposal of your xerox product please note that the printer may contain lead mercury perchlorate and other materials whose disposal may be regulated due to environmental considerations the presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market for recycling and disposal information contact your local authorities perchlorate material this product may contain one or more perchlorate containing devices such as batteries special handling may apply please see www dtsc ca gov hazardouswaste perchlorate p.218
- All countries p.218
- Xerox operates an equipment take back and reuse recycle program contact your xerox representative 1 800 ask xerox to determine if this xerox product is part of the program for more information about xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities p.219
- North america p.219
- Professional business environment p.220
- European union p.220
- Domestic household environment p.220
- Disposal outside of the european union p.221
- Collection and disposal of equipment and batteries p.221
- Business users in the european union p.221
- Battery symbol note p.221
- Battery removal p.221
- Please contact your local waste management authority to request disposal guidance p.222
- Other countries p.222
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