![Bose SoundTouch 20 III [25/32] Troubleshooting](/img/pdf.png)
Bose SoundTouch 20 III [25/32] Troubleshooting
![Bose SoundTouch 20 III [25/32] Troubleshooting](/views2/1263250/page25/bg19.png)
English - 25
Care and Maintenance
Troubleshooting
For more troubleshooting information, refer to the in-app help.
Problem What to do
Cannot complete
network setup
• Connect the system to AC (mains) power.
• Select correct network name and enter password.
• Connect the device and SoundTouch
™
system to the same
Wi-Fi
®
network.
• Place the wireless adapter within range of the router.
• Enable Wi-Fi on the device (mobile or computer) you are
using for setup .
• If network name does not appear or is hidden, select
Manually Connect to Another Network on the
CONNECT TO HOME WI-FI NETWORK screen.
• Close other open applications.
• If using a computer for setup, check firewall settings to
ensure that the SoundTouch
™
app and
SoundTouch
™
Music Server are allowed programs.
• Test your Internet connection by loading SoundTouch.com
• Restart your mobile device, or computer, and router.
• Uninstall the app, reset the system, and restart setup.
Cannot connect to
network
• If your network information has changed or to connect
your system to another network, refer to the in-app help.
• Connect to the network using an Ethernet cable.
Intermittent or no audio • Move system away from possible interference
(microwaves, cordless phones, etc.).
• Stop other audio or video streaming applications.
• Move your mobile device closer to the speaker and away
from any interference or obstructions.
• Move system or audio device closer to wireless router or
access point.
• Ensure system volume is not muted or too low.
• Unplug the power cord; reconnect after one minute.
Cannot play Bluetooth
®
audio
On your speaker:
• Pair a device (page 19).
• Clear the speaker’s pairing list (page 21).
• Try pairing a different device.
• Set up SoundTouch
™
first, and perform all system updates.
On your mobile device:
• Disable and re-enable the Bluetooth feature.
• Remove the speaker from the Bluetooth menu. Pair again.
• Refer to your Bluetooth enabled device’s documentation.
• See Intermittent or no audio section.
Bass is too heavy or low • Adjust the bass level of your system in the app. Refer to the
in-app help.
Содержание
- Cautions 2
- Important safety instructions 2
- Warnings 2
- Important safety instructions 3
- Can ices 3 b nmb 3 b 4
- Fcc warning 4
- Important usa and canada compliance information 4
- Information about products that generate electrical noise 4
- Regulatory information 4
- App store is a service mark of apple inc amazon kindle and fire are trademarks of amazon com inc or its affiliates android and google play are trademarks of google inc the bluetoot 5
- English 5 5
- Iheartradio is a registered trademark of iheartmedia inc this product incorporates spotify software which is subject to 3rd party licenses found here www spotify com connect third party licenses spotify is a registered trademark of spotify ab soundtouch and the wireless note design are trademarks of bose corporation in the u s and other countries wi fi is a registered mark of the wi fi alliance windows is a registered trademark of microsoft corporation in the united states and other countries 2015 bose corporation no part of this work may be reproduced modified distributed or otherwise used without prior written permission 5
- Model number ___________________________________________________________________ 5
- Please complete and retain for your records 5
- Purchase date ___________________________________________________________________ 5
- Regulatory information 5
- Serial number ___________________________________________________________________ 5
- The serial and model number can be found on the back or bottom of the system 5
- We suggest you keep your receipt in a safe place 5
- Word mark and logos are registered trademarks owned by bluetooth sig inc and any use of such marks by bose corporation is under license 5
- Contents 6
- Controlling the system using the app 6
- Personalizing your presets 6
- Setting up the system 6
- Soundtouc 6
- Using the system 6
- Advanced features 7
- Appendix using a computer for setup 7
- Bluetooth 7
- Care and maintenance 7
- Connecting a device to the aux in connector 7
- Contents 7
- Technical information 7
- Hardware features 8
- Soundtouc 8
- Soundtouch 8
- Soundtouch app 8
- System benefits 8
- Carefully unpack the carton and confirm that the following parts are included 9
- Dealer or bose customer service refer to the quick start guide in the carton for contact information 9
- May ship with multiple power cords use the power cord for your region 9
- Note if part of the system is damaged do not use it contact your authorized bose 9
- Save the carton and packing materials for transporting or storing the system 9
- Setting up the system 9
- Unpacking the system 9
- Account 10
- Add the system to an existing soundtouch 10
- Add the system to an existing soundtouch account 10
- Adding the system to your wi fi 10
- Adding the system to your wi fi network 10
- Connecting the system to power 10
- Network 10
- Setting up the system 10
- Connect the system to your home wi fi 11
- Connect the system to your home wi fi network 11
- Connecting the system to a new network 11
- Controller app 11
- Download and install the soundtouch 11
- Download and install the soundtouch app 11
- Network 11
- Setting up the system 11
- Soundtouch 11
- Getting system information 12
- Powering on the system 12
- Using the system 12
- Display icon description 13
- Indicator 13
- Indicator activity system state 13
- Indicator on the front of the system indicates the wi fi connec tion status of the system 13
- Messages on the display 13
- The display shows system information and icons and may include album or artist 13
- The wi fi 13
- Using the system 13
- Wi fi indicator 13
- And auxiliary sources 14
- App see page 16 14
- Button description 14
- Button pad enables you to power the system set and play your presets adjust the volume and activate the bluetooth 14
- Remote control enables the same functionality as the button pad plus skip backward skip forward and play pause and thumbs up thumbs down 14
- System control buttons 14
- The system controls reside on the button pad and on the remote control you can also control the system using the soundtouch 14
- Using the system 14
- Auxiliary source 15
- Bluetoot 15
- Using the button 15
- Using the system 15
- Wireless technology 15
- Controlling the system from another smartphone tablet or computer 16
- Controlling the system using the app 16
- Getting help 16
- In app help 16
- Using the soundtouc 16
- Using the soundtouch app 16
- How presets work 17
- Personalizing your presets 17
- Playing a preset 17
- What you need to know 17
- Personalizing your presets 18
- Setting a preset 18
- Bluetooth 19
- Enabled device 19
- Pairing a bluetooth 19
- Bluetooth 20
- If you cannot pair your device 20
- Bluetooth 21
- Clearing the system s bluetooth 21
- Clearing the system s bluetooth pairing list 21
- Connecting to a paired bluetooth 21
- Connecting to a paired bluetooth enabled device 21
- Enabled device 21
- Feature on the paired device 21
- If you cannot stream audio from a paired device 21
- Pairing list 21
- Using the bluetoot 21
- Using the bluetooth feature on the paired device 21
- Using the button 21
- Connecting a device to the aux in connector 22
- Using a cable to connect an audio device 22
- Advanced features 23
- Capability 23
- Disabling wi f 23
- Disabling wi fi capability 23
- Updating system software 23
- Advanced features 24
- Capability 24
- Re enabling wi f 24
- Re enabling wi fi capability 24
- Resetting the system 24
- Care and maintenance 25
- For more troubleshooting information refer to the in app help 25
- Problem what to do 25
- Troubleshooting 25
- Care and maintenance 26
- Cleaning 26
- Getting diagnostic information 26
- Care and maintenance 27
- Replacing the remote control battery 27
- Care and maintenance 28
- Customer service 28
- Limited warranty information 28
- Soundtouch 20 system 29
- Soundtouch 30 system 29
- Technical information 29
- Appendix using a computer for setup 30
- Important setup information 30
- Setting up the system using a computer 30
- Using a desktop computer for setup 30
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