Fellowes Neptune 3 A3 [6/10] Troubleshooting
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Fellowes Neptune 3 A3 [6/10] Troubleshooting

Fellowes Neptune 3 A3 [6/10] Troubleshooting
6
TROUBLESHOOTING
STORAGE & CLEANING
Problem Possible cause Solution
No glowing ‘blue’ Power on
LED
Machine not switched on
Switch on machine at right side and at wall
socket. Press power standby button
Pouch does not completely seal
the item
Item may be too thick to laminate
Maximum document thickness equals
0.7mm. Pass through laminator a second
time.
Pouch is lost in the machine
Pouch is jammed
Select the reverse button and pull out the
pouch by hand
Pouch was inserted open end first
Pouch was not centred on entry
Pouch was not straight upon entry
Empty pouch was used
Damaged rollers or adhesive on rollers
Pouch is damaged after
lamination
Damaged rollers or adhesive on rollers
Pass cleaning sheets through the machine
to test and clean rollers
Unplug the machine at the wall. Allow the machine to cool. The outside of the machine can be cleaned with a damp
cloth. Do not use solvents or flammable materials to polish the machine. Cleaning sheets can be purchased for use with
the machine. When the machine is warm – run the sheets through the machine to clean any residue off the rollers. For
optimum performance, it is recommended that cleaning sheets are used with the machine regularly. (Cleaning sheet
order code #5320604).
NEED HELP?
Let our experts help you with a solution.
Customer Service... www.fellowes.com
Always call Fellowes before contacting your place of purchase, see the rear cover for contact details.
Consider registering your machine at www.fellowes.com/register to receive updates and additional information.
PRODUCT REGISTRATION / WORLDWIDE WARRANTY
Thank you for purchasing a Fellowes product. Please visit www.fellowes.com/register to register your product and
benefit from product news, feedback and offers. Product details can be found listed on the rating plate positioned on the
rear side or underside of the machine. Fellowes warrants all parts of the laminator to be free of defects in material and
workmanship for 2 years from the date of purchase by the original consumer. If any part is found to be defective during
warranty period, your sole and exclusive remedy will be repair or replacement, at Fellowes’ option and expense, of the
defective part. This warranty does not apply in cases of abuse, mishandling or unauthorised repair. Any implied warranty,
including that of merchantability or fitness for particular purpose, is hereby limited in duration to the appropriate
warranty period set forth above. In no event shall Fellowes be liable for any consequential damages attributable to
this product. This warranty gives you specific legal rights. You may have other legal rights that vary from this warranty.
The duration, terms and conditions of this warranty are valid worldwide, except where different limitations, restrictions
or conditions may be required by local law. For more details or to obtain services under this warranty, please contact
Fellowes or your dealer.
407559B_EUR_Neptune3_v1.4_A5.indd 6 9/24/2013 8:27:55 AM

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