Synology RX1211/RX1211RP [20/24] Limited product warranty
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Synology RX1211/RX1211RP [20/24] Limited product warranty

SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF
SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY,
"SYNOLOGY"). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY
OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. IF YOU DO NOT AGREE TO
THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE
PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH
THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Definitions.
(a) "Category I Product"
me an s Sy no l o g y p r o d u c t m o d e ls RS 8 10 +,
RS810RP+ and RX410 (b) "Category II Product"
means Synology pr o d u c t mod e l s DS1511 + ,
DS1010+, DS710+, DS509+, DS508, RS2211+,
RS2211RP+, RS411, RS409RP+, RS409+, RS409,
RS408-RP, RS408, RS407, RX1211, RX1211RP,
DX510, DX5, RX4, and RAM Module (1GB/2GB).
(c) "Category III Product" means all other Synology
product models purchased by Customer after
March1, 2008. (d) "Category IV Product" means
all other Synology product models purchased by
Customer before February 29, 2008.(e) "Customer"
means the original person or entity purchasing
the Product from Synology or an authorized
Synology distributor or reseller. (f) "Product"
means a Category I Product, Category II Product,
Category III Product, or Category IV Product and
any hardware incorporated into the product by
Synology and any accompanying documentation. (g)
"Software" means the Synology proprietary software
that accompanies the Product when purchased by
Customer, is downloaded by Customer at the Web
Site, or is pre-installed on the Product by Synology,
and includes any firmware, associated media,
images, animations, video, audio, text and applets
incorporated into the software or Product and any
updates or upgrades to such software. (h) "Warranty
Period" means: (i) the period commencing on the
date the Product is purchased by Customer and
ending (1) five years after such date for Category
I Products; (2) three years after such date for
Category II Products; or (3) two years after such
date for Category III Products; or (ii) one year after
such date for Category IV Products. (i) "Web Site"
means the Synology web site located at www.
synology.com.
Section 2. Limited Warranty and Remedies
2.1 Limited Warranty.
Subject to Section 2.7,
Synology warrants to Customer that each Product
(a) will be free of material defects in workmanship
and (b) under normal use will perform substantially
i n ac c o r d a n c e w i t h S y n o l o g y ' s p u b l i s h e d
specifications for the Product during the Warranty
Period. Synology warrants the Software as set forth
in the accompanying end user license agreement
provided with the Product, if any.
2.2 Product Registration.
Customers may
register Products with Synology and may obtain
the manufacturing date for Category I Products,
Category II Products and Category III Products at
the Web Site. The failure to register a Product at
the Web Site will not diminish the warranty rights
set forth in Section 2.1. Synology is not responsible
for Customer's failure to identify the manufacturing
date of any Product.
2.3 Exclusive Remedy.
If Customer gives
notice of noncompliance with any of the warranties
set forth in Section 2.1 within the applicable
Warranty Period in the manner set forth below,
then, upon verification of the noncompliance by
Synology, Synology will, at Synology's option:
(a) use commercially reasonable efforts to repair
the Product, or (b) replace the noncomplying
Product or part thereof upon return of the complete
Product in accordance with Section 2.4 The
foregoing sets forth Synology's entire liability and
Customer's sole and exclusive remedy for any
breach of warranty under Section 2.1 or any other
defect or deficiency in the Product. Customer
will reasonably assist Synology to diagnose and
validate any nonconformity with the Product. The
warranty set forth in Section 2.1 does not include:
(1) any warranty relating to the Software; (2)
physical installation or removal of the Product
from Customer's site; (3) visits to Customer's site;
(4) labor necessary to effect repairs or replace
defective parts other than during Synology's or
its contracted service providers' normal local
business hours, exclusive of weekends and service
providers’ holidays; (5) any work with any third party
equipment or software; (6) any warranty of the hard
disk if installed by Customer or any other third party;
or (7) any warranty of compatibility with the hard
disk.
2.4 Return.
Any Product returned by Customer
under Section 2.3 must be assigned a Return
Merchandise Authorization ("RMA") number by
Synology before shipment and must be returned
in accordance with Synology's then current RMA
procedures. Customer may contact any authorized
Synology distributor or reseller or Synology Support
to obtain assistance in obtaining an RMA, and
must provide proof of purchase and product serial
number when asking for such assistance. For
warranty claims, Customer must return the complete
Product to Synology in accordance with this Section
2.4 to be eligible for coverage under this Warranty.
Any Product returned without an RMA number, or
any Product that has been disassembled (except
under the direction of Synology) will be refused and
returned to Customer at Customer's expense. Any
Product that has been assigned a RMA number
must be returned in the same condition as it was
received from Synology to the address designated
by Synology, freight pre-paid, in packaging sufcient
to protect the contents thereof and with the RMA
number prominently displayed on the outside of the

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