Sony KDL-20G2000 [33/108] Troubleshooting
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Sony KDL-20G2000 [33/108] Troubleshooting

Sony KDL-15G2000 [33/108] Troubleshooting
33
GB
Additional Information
Troubleshooting
Check whether the 1 (standby) indicator is flashing in red.
When it is flashing
The self-diagnosis function is activated.
1 Measure how long the 1 (standby) indicator flashes and stops flashing.
For example, the indicator flashes for two seconds, stops flashing for one second, and flashes for two seconds.
2 Press 1 on the TV (top side) to switch it off, disconnect the mains lead, and inform your dealer or
Sony service centre of how the indicator flashes (duration and interval).
When it is not flashing
1 Check the items in the tables below.
2 If the problem still persists, have your TV serviced by qualified service personnel.
Picture
Problem Cause/Remedy
No picture (screen is dark) and
no sound
• Check the aerial connection.
• Connect the TV to the mains, and press 1 on the TV (top side).
• If the 1 (standby) indicator lights up in red, press "/1.
Double images or ghosting
• Check aerial/cable connections.
• Check the aerial location and direction.
Only snow and noise appear
on the screen
• Check if the aerial is broken or bent.
• Check if the aerial has reached the end of its serviceable life (three to five
years in normal use, one to two years at the seaside).
Distorted picture (dotted lines
or stripes)
• Keep the TV away from electrical noise sources such as cars, motorcycles,
hair-dryers or optical equipment.
• When installing optional equipment, leave some space between the optional
equipment and the TV.
• Make sure that the aerial is connected using the supplied coaxial cable.
• Keep the aerial cable away from other connecting cables.
Picture noise when viewing a
TV channel
• Select “Manual Programme Preset” in the “Set-Up” menu and adjust “AFT”
(Automatic Fine Tuning) to obtain better picture reception (page 25).
Some tiny black points and/or
bright points on the screen
• The picture of a display unit is composed of pixels. Tiny black points and/or
bright points (pixels) on the screen do not indicate a malfunction.
No colour on programmes
• Select “Reset” in the “Picture Adjustment” menu to return to the factory
settings (page 20).
No colour or irregular colour
when viewing a signal from the
Y, P B/CB, PR/CR jacks of 2
(for KDL-15G2000) and 3
(for KDL-20G2000)
• Check the connection of the Y, PB/CB, PR/CR jacks of 2 (for KDL-
15G2000) and 3 (for KDL-20G2000).
• Make sure that the Y, P
B/CB, PR/CR jacks of 2 (for KDL-15G2000) and
3 (for KDL-20G2000) are firmly seated in their respective sockets.
Continued

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