Tp-Link TD-W8961NB [87/87] Td w8961nb 300mbps wireless n adsl2 modem router annex b user guide
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TD-W8961NB 300Mbps Wireless N ADSL2+ Modem Router (Annex B) User Guide
79
Appendix C: Technical Support
Technical Support
For more troubleshooting help, go to:
http://www.tp-link.com/en/support/faq
To download the latest Firmware, Driver, Utility and User Guide, go to:
http://www.tp-link.com/en/support/download
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 26504400
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7 days a week
Turkey
Tel: 444 19 25 (Turkish Service)
E-mail: support.tr@tp-link.com
Service time: 9:00 AM to 9:00 PM
7 days a week
Ukraine
Tel: 0-800-505-508
E-mail: support.ua@tp-link.com
Service time: Monday to Friday
14:00 PM to 22:00 PM
Brazil
Toll Free: 0800-770-4337 (Portuguese
Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Saturday
08:00 AM to 08:00 PM
France
Tel: +33 (0) 820 800 860 (French service)
Email: support.fr@tp-link.com
Fee: 0.118 EUR/min from France
Service time: Monday to Friday 9:00 AM
to 6:00 PM (Except French Bank holidays)
Russian Federation
Tel: 8 (499) 754-55-60
8 (800) 250-55-60 (toll-free call from
any RF region)
E-mail: support.ru@tp-link.com
Service time: From 10:00 to 18:00
(Moscow time)
*Except weekends and holidays in
Russian Federation
Switzerland
Tel: +41 (0) 848 800998 (German Service)
E-mail: support.ch@tp-link.com
Fee: 4-8 Rp/min, depending on rate of
different time
Service time: Monday to Friday 9:00 AM
to 6:00 PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time)
Singapore
Tel: +65 62840493
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com
Service time: 24hrs, 7 days a week
Australia/New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: support.au@tp-link.com (Australia)
support.nz@tp-link.com (New Zealand)
Service time: 24hrs, 7 days a week
Italy
Tel: +39 0230519020
E-mail: support.it@tp-link.com
Service time: Monday to Friday
9:00 AM to1:00PM, 2:00PM to 6:00 PM
Indonesia
Tel: (+62) 021 6259 135
E-mail : support.id@tp-link.com
Service time : Monday to Friday
9:00 -12:00; 13:00 -18:00
*Except public holidays
Malaysia
Tel: 1300 88 875465 (1300 88TPLINK)
Email: support.my@tp-link.com
Service time: 24hrs, 7 days a week
Poland
Tel: +48 (0) 801 080 618 / +48 22 7217563 (if
calls from mobile phone)
E-mail: support.pl@tp-link.com
Service time: Monday to Friday
9:00 AM to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Germany/Austria
Tel: +49 1805 875465 (German Service)
+49 1805 TPLINK
E-mail: support.de@tp-link.com
Fee: 0.14 EUR/min from the German fixed
phone network and up to 0.42 EUR/min from
mobile phone
Service time: Monday to Friday 9:00 AM to 6:00
PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time in Germany)
*Except bank holidays in Hesse
Содержание
- Copyright trademarks 2
- Fcc rf radiation exposure statement 3
- Fcc statement 3
- Tp link technologies co ltd 3
- Canadian compliance statement 4
- Ce mark warning 4
- Industry canada statement 4
- Korea warning statements 4
- Tp link technologies co ltd 4
- Ncc notice 5
- Safety information 5
- Tp link technologies co ltd 5
- Declaration of conformity 6
- The product carries the ce mark 6
- Tp link technologies co ltd 6
- Access management 49 7
- Advanced setup 39 7
- Chapter 1 introduction 2 7
- Chapter 2 hardware installation 4 7
- Chapter 3 quick installation guide 9 7
- Chapter 4 software configuration 15 7
- Configure pc 9 7
- Connecting the router 7 7
- Contents 7
- Conventions 3 7
- Installation environment 6 7
- Interface setup 20 7
- Login 12 7
- Main features 2 7
- Package contents 1 7
- Product overview 2 7
- Quick start 19 7
- Status 15 7
- The back panel 5 7
- The front panel 4 7
- Appendix a specifications 68 8
- Appendix b troubleshooting 69 8
- Appendix c technical support 79 8
- Help 66 8
- Maintenance 60 8
- Package contents 9
- Chapter 1 introduction 10
- Main features 10
- Product overview 10
- Wireless 10
- Conventions 11
- Chapter 2 hardware installation 12
- The front panel 12
- The back panel 13
- Installation environment 14
- Connecting the router 15
- Connecting the routerbefore 15
- Chapter 3 quick installation guide 17
- Configure pc 17
- Chapter 4 software configuration 23
- Device info 23
- Status 23
- System log 24
- Statistics 25
- Quick start 27
- Interface setup 28
- Internet 28
- Wireless 36
- Wps settings 42
- Advanced setup 47
- Firewall 47
- Routing 48
- Virtual server 50
- Ip address mapping 51
- Access management 57
- Filter 58
- Ip filter 58
- Mac filter 62
- Application filter 63
- Url filter 64
- Maintenance 68
- Administration 69
- Time zone 69
- Firmware 71
- Diagnostics 73
- Sysrestart 73
- Appendix a specifications 76
- Appendix b troubleshooting 77
- T1 how do i restore my modem router s configuration to its factory default settings 77
- T2 what can i do if i don t know or forget my password 77
- T3 what can i do if i cannot access the web based configuration page 77
- T4 what can i do if i cannot access the internet 85
- Appendix c technical support 87
- Td w8961nb 300mbps wireless n adsl2 modem router annex b user guide 87
- Technical support 87
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