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Tp-Link TD-W8951NB [92/92] Technical support
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TD-W8951NB 150Mbps Wireless N ADSL2+ Modem Router (Annex B) User Guide
85
Appendix C: Technical Support
Technical Support
For more troubleshooting help, go to:
www.tp-link.com/support/faq.asp
To download the latest Firmware, Driver, Utility and User Guide, go to:
www.tp-link.com/support/download.asp
For all other technical support, please contact us by using the following details:
Global
Tel: +86 755 26504400
E-mail: support@tp-link.com
Service time: 24hrs, 7 days a week
Singapore
Tel: +65 62840493
E-mail: support.sg@tp-link.com
Service time: 24hrs, 7 days a week
UK
Tel: +44 (0) 845 147 0017
E-mail: support.uk@tp-link.com
Service time: 24hrs, 7 days a week
USA/Canada
Toll Free: +1 866 225 8139
E-mail: support.usa@tp-link.com
Service time: 24hrs, 7 days a week
Malaysia
Tel: 1300 88 875465 (1300 88TPLINK)
Email: support.my@tp-link.com
Service time: 24hrs, 7 days a week
Turkey
Tel: 444 19 25 (Turkish Service）
E-mail: support.tr@tp-link.com
Service time: 9:00 AM to 6:00 PM
7 days a week
Poland
Tel: +48 (0) 801 080 618 / +48 22
7217563 (if calls from mobile phone)
E-mail: support.pl@tp-link.com
Service time: Monday to Friday 9:00 AM
to 5:00 PM. GMT+1 or GMT+2
(Daylight Saving Time)
Germany / Austria
Tel: +49 1805 875465 (German Service)
+49 1805 TPLINK
E-mail: support.de@tp-link.com
Fee: 0.14 EUR/min from the German fixed
phone network and up to 0.42 EUR/min
from mobile phone
Service time: Monday to Friday 9:00 AM
to 6:00 PM. GMT+ 1 or GMT+ 2 (Daylight
Saving Time in Germany)
*Except bank holidays in Hesse
Australia & New Zealand
Tel: AU 1300 87 5465
NZ 0800 87 5465
E-mail: support@tp-link.com.au
Service time: 24hrs, 7 days a week
Italy
Tel: +39 02 66987799
E-mail: support.it@tp-link.com
Service time: Monday to Friday
9:00 AM to 6:00 PM
Ukrainian
Tel: +380 (44) 590-51-14
E-mail: support.ua@tp-link.com
Service time: Monday to Friday
14:00 PM to 22:00 PM
Brazilian
Toll Free: 0800-770-4337 (Portuguese Service)
E-mail: suporte.br@tp-link.com
Service time: Monday to Saturday
08:00 AM to 08:00 PM
Indonesia
Tel: (+62) 021 6259 135
E-mail : support.id@tp-link.com
Service time : Monday to Friday
9:00 -12:00; 13:00 -18:00
*Except public holidays
Switzerland
Tel: +41 (0) 848 800998 (German Service)
E-mail: support.ch@tp-link.com
Fee: 4-8 Rp/min, depending on rate of different
time
Service time: Monday to Friday 9:00 AM to 6:00
PM. GMT+ 1 or GMT+ 2
(Daylight Saving Time)
Russian Federation
Tel: 8 (495) 223-55-60
8 (800) 250-55-60 (toll-free call from any
RF region)
E-mail: support.ru@tp-link.com
Service time: From 10:00 to 18:00
(Moscow time)
*Except weekends and holidays in Russian
Federation
Содержание
- Copyright trademarks 2
- Fcc statement 2
- Ce mark warning 3
- Fcc rf radiation exposure statement 3
- National restrictions 3
- Industry canada statement 4
- Korea warning statements 4
- Ncc notice 4
- Declaration of conformity 5
- The product carries the ce mark 5
- Tp link technologies co ltd 5
- Tp link technologies co ltd building 24 floors 1 3 4 5 and 28 floors 1 4 central science and technology park shennan rd nanshan shenzhen china 5
- Access management 54 6
- Advanced setup 42 6
- Chapter 1 introduction 2 6
- Chapter 2 hardware installation 4 6
- Chapter 3 quick installation guide 9 6
- Chapter 4 software configuration 16 6
- Configure pc 9 6
- Connecting the modem router 6 6
- Contents 6
- Conventions 3 6
- Installation environment 6 6
- Interface setup 21 6
- Login 12 6
- Main features 2 6
- Product overview 2 6
- Quick start 20 6
- Status 16 6
- The back panel 5 6
- The front panel 4 6
- Uupackage contents 1 6
- Appendix a specifications 75 7
- Appendix b troubleshooting 76 7
- Appendix c technical support 85 7
- Help 73 7
- Maintenance 67 7
- Package contents 8
- Chapter 1 introduction 9
- Main features 9
- Product overview 9
- Wireless 9
- Conventions 10
- Chapter 2 hardware installation 11
- The front panel 11
- The back panel 12
- Connecting the modem router 13
- Installation environment 13
- Chapter 3 quick installation guide 16
- Configure pc 16
- Chapter 4 software configuration 23
- Device info 23
- Status 23
- System log 24
- Statistics 25
- Quick start 27
- Interface setup 28
- Internet 28
- Dynamic ip address 30
- Static ip address 31
- Pppoa pppoe 32
- Bridge mode 34
- Wireless 38
- Wps settings 44
- Advanced setup 49
- Firewall 49
- Routing 50
- Virtual server 52
- Ip address mapping 54
- Access management 61
- Filter 62
- Ip filter 63
- Mac filter 66
- Application filter 69
- Administration 74
- Maintenance 74
- Time zone 75
- Firmware 76
- Diagnostics 79
- Sysrestart 79
- Appendix a specifications 82
- Appendix b troubleshooting 83
- How do i restore my router s configuration to its factory default settings 83
- What can i do if i cannot access the web based configuration page 83
- What can i do if i don t know or forgot my password 83
- What can i do if i cannot access the internet 90
- Appendix c technical support 92
- Td w8951nb 150mbps wireless n adsl2 modem router annex b user guide 92
- Technical support 92
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