![Zyxel Multy Plus (WSQ60) [90/102] Customer support](/img/pdf.png)
Zyxel Multy Plus (WSQ60) [90/102] Customer support
![Zyxel Multy Plus (WSQ60) [90/102] Customer support](/views2/1476908/page90/bg5a.png)
Multy Plus WiFi System User’s Guide
90
APPENDIX A
Customer Support
In the event of problems that cannot be solved by using this manual, you should contact your vendor. If
you cannot contact your vendor, then contact a Zyxel office for the region in which you bought the
device.
See http://www.zyxel.com/homepage.shtml and also
http://www.zyxel.com/about_zyxel/zyxel_worldwide.shtml for the latest information.
Please have the following information ready when you contact an office.
Required Information
• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
Corporate Headquarters (Worldwide)
Taiwan
• Zyxel Communications Corporation
• http://www.zyxel.com
Asia
China
• Zyxel Communications (Shanghai) Corp.
Zyxel Communications (Beijing) Corp.
Zyxel Communications (Tianjin) Corp.
• http://www.zyxel.cn
India
•Zyxel Technology India Pvt Ltd
• http://www.zyxel.in
Kazakhstan
•Zyxel Kazakhstan
• http://www.zyxel.kz
Содержание
- Default login details 1
- Multy plus 1
- User s guide 1
- Important 2
- Keep this guide for future reference 2
- Read carefully before use 2
- Related documentation 2
- Content overview 3
- Multy app 0 3
- Web configurator 0 3
- Chapter 1 get to know your multy plus wifi system 4
- Chapter 2 set up your multy plus wifi system using web configurator 1 4
- Content overview 4
- Part i web configurator 10 4
- Part ii multy app 40 4
- Table of contents 4
- Appendix a customer support 90 5
- Appendix b legal information 96 5
- Chapter 3 set up your multy plus wifi system using multy app 1 5
- Get to know your multy plus wifi system 6
- Overview 6
- Way to manage the multy plus wifi system 6
- Aishield app 7
- Getting started 7
- Hardware connections 7
- Multy app 7
- Led light 8
- Reset button 8
- Use the reset button 8
- Chapter 1 get to know your multy plus wifi system 9
- Color status description 9
- Figure 1 multy device led 9
- Multy plus wifi system user s guide 9
- Table 1 multy device led behavior 9
- The following are the led descriptions for your multy device 9
- Web configurator 10
- Introduction 11
- Set up your multy plus wifi system using web configurator 11
- Use the multy plus web configurator 12
- Note if you don t have a myzyxelcloud account click sign up to create one you need to register the multy device in your myzyxelcloud account before you can access its web configurator 13
- Add and install your first multy device 14
- Note when the wifi name is the same for both 2 g and 5g wifi networks the multy device adds speed to the end of the 5g wifi name 15
- Run a speed test 19
- Configure the multy device s wifi networks 20
- Note a user can only configure the wifi networks security settings if they are connected to the admin wifi network 20
- Enable or disable a wifi network 23
- Add clients to a profile 25
- Set a profile s wifi schedule 27
- Pause or resume internet access on a profile 30
- Turn on or off the multy device s led light 32
- Remove a multy device 33
- Install a second multy plus wifi system 34
- Change your multy device operating mode 35
- Note parental control upnp port forwarding dmz are not available in access point mode 35
- Configure a port forwarding rule 36
- Daisy chain disabled 38
- Daisy chain enabled 38
- Enable or disable daisy chain network topology 38
- Multy app 40
- Introduction 41
- Set up your multy plus wifi system using multy app 41
- Use the multy app 42
- Add and install your first multy device 44
- Test your mobile phone connection speed 48
- Test your multy device connection speed 50
- Measure your wifi signal strength 52
- Enable or disable guest wifi 54
- Share wifi name and password with a qr code 56
- Note the 57
- Note you can group clients by applying the same schedule profile to them this allows you to easily block allow access or set a schedule for all client devices in the same group 58
- Set a wifi schedule for clients 58
- Note you can only set a timer to block internet access on the clients that do not belong to any schedule group 62
- Pause internet access for an individual client 62
- Note you should already have created a schedule profile and applied the profile to client devices to group them 64
- Pause or resume internet access for a group 64
- Turn on or off the multy device s led light 66
- Remove a multy device 67
- Install a second multy plus wifi system 68
- Change the name or picture of a multy plus wifi system 71
- Remove a multy plus wifi system 73
- Enable or add port forwarding rules 75
- Turn notifications on or off 79
- Daisy chain disabled 82
- Daisy chain enabled 82
- Enable or disable daisy chain network topology 82
- Report a problem with the multy app 84
- Log in with a myzyxelcloud account 85
- Manage your multy plus wifi system with amazon alexa 86
- Note to use the alexa voice service you must have logged into the multy app with a myzyxelcloud account and set up the multy device s both the multy devices and alexa device should be connected to the same wifi network 86
- Customer support 90
- Ppendi 90
- Austria 91
- Belarus 91
- Europe 91
- Malaysia 91
- Pakistan 91
- Philippines 91
- Singapore 91
- Taiwan 91
- Thailand 91
- Vietnam 91
- Belgium 92
- Bulgaria 92
- Czech republic 92
- Denmark 92
- Estonia 92
- Finland 92
- France 92
- Germany 92
- Hungary 92
- Latvia 93
- Lithuania 93
- Netherlands 93
- Norway 93
- Poland 93
- Romania 93
- Russia 93
- Slovakia 93
- Sweden 93
- Switzerland 93
- Argentina 94
- Brazil 94
- Ecuador 94
- Israel 94
- Latin america 94
- Middle east 94
- Turkey 94
- Ukraine 94
- Africa 95
- Australia 95
- North america 95
- Oceania 95
- South africa 95
- Legal information 96
- Ppendi 96
- Appendix b legal information 97
- Declaration of conformity with regard to eu directive 2014 53 eu radio equipment directive red 97
- Déclaration d exposition aux radiations 97
- European union 97
- Industry canada radiation exposure statement 97
- Industry canada rss gen rss 247 statement 97
- Multy plus wifi system user s guide 97
- Appendix b legal information 98
- Multy plus wifi system user s guide 98
- Appendix b legal information 99
- List of national codes 99
- Multy plus wifi system user s guide 99
- Safety warnings 99
- Appendix b legal information 100
- Environment statement 100
- Erp energy related products 100
- European union disposal and recycling information 100
- Multy plus wifi system user s guide 100
- 台灣 100
- About the symbols 101
- Appendix b legal information 101
- Explanation of the symbols 101
- Multy plus wifi system user s guide 101
- Viewing certifications 101
- Zyxel limited warranty 101
- 以下訊息僅適用於產品屬於專業安裝並銷售至台灣地區 101
- 安全警告 為了您的安全 請先閱讀以下警告及指示 101
- Appendix b legal information 102
- Multy plus wifi system user s guide 102
- Open source licenses 102
- Registration 102
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