Avaya 3631 [30/31] Chapter 8 troubleshooting

3631 Wireless Telephone Administrator Guide 30

Chapter 8: Troubleshooting

Phone Displays ‘Nearby Networks’ Screen

• Phone has failed to associate with any Access Point network defined within Access

Profiles. Phone has discovered other APs not defined in Access Profiles.

• Check each Access Profile configured in the phone. Verify the following phone

settings are correct and match those of AP with which you’re trying to associate:

– SSID, Security Type, Encryption Type, Encryption Key, Country

• Verify APs for Access Profiles are up and that phone is within range of these APs

DHCP Error

• Phone fails to receive all configured parameters (e.g., Call Server IP address) via

DHCP

– Confirm that phone is configured for correct DHCP SSON value. Default is

242, not 176.

Bad File Server Address!

• Phone has failed to find HTTP server from which to download 46xxsettings file

• Confirm phone is configured with correct File Server IP address

– If phone receives File Server address via DHCP, confirm phone’s DHCP

SSON setting is correct. Default is 242, not 176.

• Confirm there is network connectivity to server

Upgrade Was Not Successful

• Phone displays message, ‘Upgrade was not successful. Upgrade will be retried now.’

• Phone has passed critical stage in upgrade process (erasing memory), but has not

successfully downloaded all files.

• Phone will continue to loop in upgrade process until all files are downloaded.

• Confirm upgrade files are in appropriate directories (e.g., ‘down’) on HTTP server

• Verify there is network connectivity to HTTP Server and that HTTP Server is up

Phone Stuck on ‘Logon Proceeding’ Message

• Phone is attempting unsuccessfully to contact Call Server

• Verify phone is configured with correct Call Server IP address

– If phone receives Call Server address via DHCP, confirm phone’s DHCP

SSON setting is correct. Default is 242, not

176.

• Verify there is network connectivity to Call Server and that Call Server is up

Phone Displays ‘Extension in Use’ Message

• Message indicates extension entered by user into 3631 phone is currently in use on

another phone.

• User has two options:

– Log in with different extension. User presses ‘Retry’ softkey, then enters new

extension, password