Avaya 2060 [17/42] Transferring calls

Transfer, Park & Hold Calls – Page 17

38DHB0002UKCL - Issue 5 (12/00) INDeX 9.1 2030/50/60

Transfer, Park & Hold Calls

Transferring Calls

You can transfer a call to an extension that is ringing or giving busy

tone. If the call waits unanswered for too long, it may recall to your

extension.

To transfer a call using hold:

1. Press HOLD to hold your current call.

2. Dial the extension to which you want to transfer the call.

• Announced transfer: Wait to be answered. If okay to

transfer, press ANSWER RELEASE. If not okay to transfer or

unanswered, press HOLD.

• Unannounced transfer: Press ANSWER RELEASE

immediately (even if you hear ringing or busy tone).

To transfer a call using dial ahead:

1. Dial the number of the other extension.

2. If the display shows FREE, press ANSWER RELEASE to transfer,

otherwise press CANCEL.

To transfer an external call using park:

1. Press PARK to park the current call. Note the line number of the

call and give this to the person whom you want to unpark the call

(e.g. by calling or paging them).

Holding Calls

Only the extension that holds a call can retrieve it unless they

transfer the call. When you hold a call, your phone shows its details

on the right of the display and the caller hears music (if installed).

You can only hold one call.

To hold a call:

1. Press HOLD (Pressing ANSWER RELEASE now or replacing the

handset parks the call, see page 18).

2. Retrieve the call by pressing HOLD again or make another call

(enquiry call) and then:

3. Press the -symbol (if shown) opposite the name to switch the

display between the current and the held call details.

• To switch between calls, press HOLD.

• To conference, press CONFER (see page 14)

• To transfer the held call, press ANSWER RELEASE.