Planet PL-104U [22/23] Troubleshooting

6. Troubleshooting

w Why other Powerline Adapters aren’t listed on the network of my Configuration

Utility?

A: Make sure other devices are working properly and correctly installed. Please also

check if every device uses the same network password. Try to set each device

with the same network password or add other device’s device password into your

remote password list.

w What types of security problems will I be encountering?

A: If your house is on the same power grid as your neighbor, it is possible for a hacker

to get in your network. However, this problem can be easily overcome by

activating the encryption key of each Powerline device.

w Will HomePlug operate on different circuit breakers?

A: HomePlug can operate on different circuit breakers without affecting the

performance. However, the signal will not pass through the power transformers

outside your house.

w What OS does the HomePlug utility software fully support?

A: Windows 98SE, ME, 2000, and XP. Windows NT and Mac are only supported by

the Ethernet Powerline Adapter as a Bridge.

w How does 56bit-DES compare with Wireless 802.11b 128bit-WEP encryption?

A: 56bit-DES is superior because of its DES type encryption. Just because 802.11b

uses 128bit-WEP with more bits doesn't mean the encryption is better. HomePlug

devices use hardware 56bit-DES encryption. With hardware encryption the signal

is almost impossible to crack. The hardware encryption process does not affect

bandwidth, and the encryption is enabled at all times.

w I cannot connect to other computers on my powerline network or to the Internet.

A: Make sure the IP address and TCP/IP protocol are set up correctly for all the

powerline networked computers.

w Do the PL-104E/U device cause interference with other home networking or

products?

A: No. PL-104E/U can co-exist with phoneline and wireless networking technologies.