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50C717
Инструкция по эксплуатации Страница: 17

Tcl 50C717 [17/44] Chapter 5 other information

Chapter 5 Other Information

Problems & Solutions

Note:

problems & solutions 1 to 2 are for the TV models which have network functions, so users of non-connected

TV models can disregard them.

6. Video stops playing midway.

Mistakes may occur when videos are copied or

compressed, so they may automatically stop playing

during playback.

7. What should I pay attention to, when I do

software updating?

No power cuts when software updating;

Avoid any operations with your remote control when

software updating;

Depending on your internet connection speed, the

software updating process may take some time.

8. There

are no distinct changes of TV interface

after software updating.

Under certain conditions, software updating may not

only update or add new functions but also improve

the performance of the TV set, without distinct

changes of interface. Also, there may be no changes

to the user interface at all.

9. What should I do when software updating

process stops due to a sudden power-off?

If you do software updating by USB, do not pluck the

USB from your TV, and restart your TV to continue

software updating; If you do software updating

by Network, also restart your TV and check if it is

functioning correctly.

10. With a USB device being inserted into the TV in

advance, I am prompted that no USB devices are

detected after I access Media, why?

There may be something wrong with your portable

hard drive(s), damaged or with low voltage. It's

recommended to provide an additional power supply

to the hard drive(s).

11. External device cannot be recognized.

Some external devices (e.g. webcam, smart phone,

tablet, game handle, and external wireless adapter)

may not be compatible with the TV and cannot be

supported for certain functions (nScreen, wireless

display, gesture control, face recognition, if any).

Please try a similar device. If it does not work,

contact your local dealer.

12. Voice search does not work.

Check if your remote control has been successfully

paired with your TV.

Check if the language setting is correct.

Check if Google server is available and stable.

1. Fail to link to the network.

Check if your TV is connected with the network;

Reboot your TV;

Consult your internet service provider, to conrm

if access of your router is supported. Refer to the

operation manual of your router.

Make sure your TV is connected to a router, and

make sure your router is powered on. Check that

your router/modem has an internet connection, and

that your Ethernet cables/wireless connection is OK.

Test your connection with a computer to make sure it

is OK. Should the problem persist, contact customer

service.

2. The video could not be played smoothly.

Videos from your USB ash drive --- It may result

from data transmission, or its code ow is far beyond

the supported formats of this TV set.

Videos internet, or online videos.

a. It may be caused by the lower bandwidth of your

network. A high network speed is required to

handle online videos.

b. Peak internet usage times may affect the

bandwidth.

c. Check if any other computers on the same

network are also operating, as they may be using

up bandwidth. Especially if they are downloading

or playing on-line videos.

d. The video may not be smooth itself, it is not the

problem of your TV or network.

3. When two portable hard drives are connected

with the TV at the same time, they will not be

recognized sometimes.

All portable hard drives consume a lot of power,

which may result in power supply problems. We

recommend inserting only one hard drive, or a low

power consumption portable hard drive.

4. The video from a portable hard drive (USB) is

playing with no sound.

The audio format of the video in your portable hard

drive is not supported by the TV player.

5. Some videos fail to play.

The formats of the videos may not be supported

by the TV, especially videos shot by certain kinds

of cameras, generally with their private protocol of

formats, which are not compatible with your TV.

Tcl 50C717 [17/44] Chapter 5 other information

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