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Candy HGSW 485DSW/1-S [27/32] Throubleshooting and warranty
![Candy HGSW 485DSW/1-S [27/32] Throubleshooting and warranty](/views2/1762507/page27/bg1b.png)
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EN
27
9. THROUBLESHOOTING AND WARRANTY
If you believe the washing machine is not working correctly, consult the quick guide
provided below which includes some practical tips on how to fix the most common
problems.
ERROR CODE FORMAT
Error shown
Possible causes and practical solutions
E2 (with display)
2 flashes of the LEDs
(without display)
The machine cannot load water.
Make sure the water supply tap is open.
Make sure the water supply hose isn’t bent, kinked or trapped.
Make sure the drain pipe is at the proper height (see installation section).
Close the water supply tap, unscrew the filler hose from the back of
the washing machine and make sure the “anti-sand” filter is clean
and not blocked.
E3 (with display)
3 flashes of the LEDs
(without display)
The washing machine does not drain water.
Make sure the filter is not clogged.
Make sure the drain hose isn’t bent, kinked or trapped.
Make sure the home drainage system is not blocked and is allowing
water to flow through without obstruction. Try to drain the water in the sink.
E4 (with display)
4 flashes of the LEDs
(without display)
There is too much foam and/or water.
Ensure the correct amount of detergent is being used and the
detergent is designed for use in a washing machine.
E7 (with display)
7 flashes of the LEDs
(without display)
Door problem.
Make sure the door is correctly closed.
Make sure the clothes inside the drum are not preventing the door
from closing fully.
If the door is locked, turn off and unplug the washing machine from
the electrical supply socket, wait 2-3 minutes and reopen the door.
Any other code
Turn off and unplug the washing machine, wait a minute. Turn on the
machine and restart a program. If the error occurs again contact an
Authorised Customer Service Centre directly.
FOR SMART TOUCH MODELS
The Candy simply-Fi app has a Smart Check-up function that allows you to confirm
the functionality and status of the product at any time. To use the Candy simply-Fi app
you will need an Android smartphone with NFC technology.
More info can be found on the App.
If the display of the machine is showing an error (by a code or blinking LEDs), you
should turn on the App on your Android smartphone, with NFC on.
Place your smart phone against the Smart Touch logo on the control panel. You should
now be able to read the fault directory to solve the issue.
! Models with a display: the error is shown by a number preceded by the letter “E”
(example: E2 = Error 2).
! Models without display: an error is shown by a sequence of flashes of every LED.
The error code is shown by the number of flashes followed by a pause of 5 seconds
(example: two flashes – pause 5 seconds – two flashes – repeating = Error 2).
Содержание
- Contents 3
- Environmental conditions 3
- General safety 4
- Away from children 7
- Consider version a b or c 7
- Cover the open transportation 7
- Drain hose from the securing clip at the rear of the machine 7
- Installation 7
- Keep packaging materials 7
- Place the corrugated plastic 7
- Release the power chord and 7
- Screw holes with the 2 or 4 plastic caps included in the instruction bag 7
- Sheet found on top of the appliance during the unpacking process into the base of the appliance as shown in figure 2 according to the model 7
- Warning 7
- Hydraulic connections 8
- Setting 8
- Detergent drawer 9
- Helpful suggestions for the user 10
- Load tips 10
- Practical tips 10
- Cleaning 11
- Drawer cleaning 11
- Filter cleaning 11
- Maintenance and 11
- Suggestions for moves or prolonged disuse 11
- A programme selector with off position 12
- B start pause button c delay start button d drying selection button e rapid stain level button f temperature selection button g spin speed button f g key lock 12
- Controls and programs 12
- H digital display i drying selection indicator lights 12
- L door locked indicator light 12
- M kg detector indicator light 12
- N key lock indicator light 12
- O temperature selection indicator lights 12
- P spin speed indicator lights q smart touch area 12
- Program selection 12
- Quick user guide 12
- Technical data 12
- Delay start button 13
- Programme selector with off position 13
- Start pause button 13
- Table of programmes 20
- Programmes selection 22
- Drying cycle 24
- The correct way to dry 24
- Automatic 26
- Washing drying cycle 26
- Any other code 27
- E2 with display 2 flashes of the leds without display 27
- E3 with display 3 flashes of the leds without display 27
- E4 with display 4 flashes of the leds without display 27
- E7 with display 7 flashes of the leds without display 27
- Error code format error code format 27
- Error shown possible causes and practical solutions 27
- Example e2 error 2 27
- For smart touch models 27
- If you believe the washing machine is not working correctly consult the quick guide provided below which includes some practical tips on how to fix the most common problems 27
- Models with a display the error is shown by a number preceded by the letter e 27
- Models without display an error is shown by a sequence of flashes of every led 27
- The error code is shown by the number of flashes followed by a pause of 5 seconds example two flashes pause 5 seconds two flashes repeating error 2 27
- Throubleshooting and warranty 27
- Other anomalies 28
- Problem possible causes and practical solutions 28
- Strong vibrations noises are heard during the spin cycle 28
- The standard manufacturer warranty covers faults caused by electrical or mechanical faults in the product due to an act or omission of the manufacturer if a fault is found to be caused by factors outside the product supplied miss use or as a result of the instructions on use not being followed a charge may be applied 28
- The washing machine does not spin 28
- The washing machine does not work start 28
- Water leaked on the floor near the washing machine 28
- Hgsw 2d 32
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