M-Audio Revolution 5.1 — troubleshooting and Technical Support for Audio Devices [32/36]

Troubleshooting & Technical Support

M-Audio’s website, www.m-audio.com, contains the most up-to-date troubleshooting

information. This should be your first stop for all the latest drivers, FAQ files and

extensive how-to guides. For additional help after visiting the website, you may contact

M-Audio Technical Support by phone (626-633-9066, 9-5 PST M-F), fax (626-633-9060)

or e-mail (techsupt@m-audio.com).

If you are having problems with your Revolution 5.1, you may wish to try the following

quick troubleshooting tricks:

• If things don’t seem to be working properly, try restarting the computer. This solves

many computer problems.

• If you have not been able to get your Revolution 5.1 card to work at all, or if it worked for

a while and then stopped working altogether, uninstall then reinstall the driver software.

• When launching an ASIO application, make sure that game mode is disabled in the

“Input/Other” tab of the Revolution 5.1 Control Panel.

• If the unit stopped working after you installed a new program or system software

update, check the M-Audio website for more recently updated drivers. If a major

system software update has been recently released, you may need to search for

beta version software drivers, which provide increased support for the new software.

• A few features are disabled when a 192kHz or 96kHz sampling rate is selected. If

a feature isn’t working properly, try opening the Control Panel, selecting

Input/Other, and setting the sampling rate to 48kHz.

• Test Tones will not work on any speaker setting in Windows 2000 or Windows Me,

and result in the Windows Error: “Unable to create test tone. This operation is not

allowed when in digital output mode.” To fix this, install Direct X 8.1, or WinDVD 5,

both of which are located on the Applications CD. (Installing WinDVD 5 will also

install DirectX 8.1 if it is not already installed in your system.

Warranty Information

Warranty Terms

M-Audio warrants products to be free from defects in materials and workmanship,

under normal use and provided that the product is owned by the original, registered

user. Visit www.m-audio.com/warranty for terms and limitations applying to your

specific product.

Warranty Registration

Thank you for registering your new M-Audio product. Doing so immediately both

entitles you to full warranty coverage and helps M-Audio develop and manufacture the

finest quality products available. Register online at www.m-audio.com/register to

receive FREE product updates and for the chance to win M-Audio giveaways.