Acme V110 [9/42] Troubleshooting

Troubleshooting

If you have a problem with this device, please read the troubleshooting guide below.

The player does not turn on.

• Ensure that the player is fully charged. Try charging the player at least 4 hours, or charge the player

overnight.

• Ensure that the Hold/Lock switch is disengaged.

The buttons do not work.

• Ensure that the player is fully charged. Try charging the player at least 4 hours, or charge the player

overnight.

• Ensure that the Hold/Lock switch is disengaged.

I cannot transfer les to the player.

• Ensure that your computer is running a supported operating system.

• If using a USB extension cable, ensure that it is securely attached to the player and the PC, or try

using another USB cable.

• If you have connected the player through a USB hub, try connecting the player directly to your

computer.

• Ensure that the player’s memory capacity is not full.

• Ensure that the Hold/Lock switch is disengaged.

There is no sound during playback.

• Check the volume level.

• Ensure that the earphones are attached securely to the player.

The sound quality of the music is poor.

• Try playing the le on your computer. If the sound quality is still poor, try downloading the le again

or re-encoding the le yourself.

• Ensure that the bit rate of the le is not too low. The higher the bit rate of the le, the better it will

sound. The minimum recommended bitrate is 128kbps for MP3s and 96kbps for WMAs.

• Try lowering the volume of the player.

• Ensure that the earphones are attached securely to the player.

The player will not play my music le.

• Ensure that the le is in a compatible format.

• The le may be copy-protected and you no longer have authorization to play this le. If you feel this

is in error, please contact the service from which you downloaded the le.