Samsung UE-55C6000RW [49/216] Otherinformation

49

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05 Other Information

Troubleshooting

If you have any questions about the TV, first refer to this list. If none of these troubleshooting tips apply, please visit “www.

samsung.com,” then click on Support, or contact the call centre listed on the back-cover of this manual.

Issues Solutions and Explanations

Picture Quality First of all, please perform the Picture Test and confirm that your TV is properly displaying test image.

(go to MENU - Support - Self Diagnosis - Picture Test) (p. 23)

✎

• Adjust the Cable/Set top box video output resolution to 1080i or 720p.

• Make sure you are watching the TV at the minimum recommended distance based on the size and

definition of the signal.

The picture is distorted: macro block error,

small block, dots, pixelization

• Compression of video contents may cause picture distortion especially in fast moving pictures such

as sports and action movies.

• Low signal level or bad quality can cause picture distortion. This is not a TV issue.

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analog and digital

TV.

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Picture Reset)

(p.18)

There is a dotted line on the edge of the

screen.

• If the picture size is set to Screen Fit, change it to 16:9 (p. 17).

• Change cable/set top box resolution.

The picture is black and white. • If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

component input 1 on the TV.

When changing channels, the picture

freezes or is distorted or delayed.

• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait until

the cable box reboots. It may take up to 20 minutes.

• Set the output resolution of the cable box to 1080i or 720p.

• If you are using an external device, make sure the audio cables are connected to the correct audio

input jacks on the TV.

• If you are using an external device, check the device’s audio output option (ex. you may need to

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

• If you are using a DVI to HDMI cable, a separate audio cable is required.

• If your TV has a headphone jack, make sure there is nothing plugged into it.

The speakers are making an inappropriate

noise.

• Check the cable connections. Make sure a video cable is not connected to an audio input.

• For antenna or cable connections, check the signal strength. Low signal level may cause sound

distortion.

• If your PC is connected to the TV, check your PC power settings.

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

• When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if

there is no signal.