3Q Q-BIX F260HW [38/40] Troubleshooting before contacting customer service center please check the below points first

3Q Q-BIX F260HW [38/40] Troubleshooting before contacting customer service center please check the below points first
38
7. Troubleshooting
Before contacting «Customer Service Center», please check the
below points first
Problem
Possible Causes What to do
The TV screen is blank and
media player power LED
remains off.
The main power cable is
not connected.
Make sure the TV is turned on.
Make sure that the power
adapter and power outlet
are okay.
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Wrong connection of the
audio/video output of the
product to TV.
Connect the audio/video
output of the product to TV
correctly.
The remote control unit
does not work.
/PCBUUFSJFT Change the batteries (both).
The remote control unit
is incorrectly aimed.
Aim the remote control unit
properly to the product.
The attached USB device is
not visible on the browser
menu.
Mass USB storage
Make sure that the USB
device is configured as a
«mass storage device»
Make sure the USB device’s
file system is supported.
File does not play. Unsupported format.
Verify compatibility. Refer
to «Supported formats» .
Does not recognize
the hard disk.
The hard disk is not
correctly partitioned
and formatted.
Make sure that the hard
disk has been correctly
partitioned and formatted.

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