K-ARRAY KA24 [20/22] Service

KA24/KA84

Ver. 1.3

15. SERvICE

To obtain service:

1) Contact the official K-array distributor in your country. Your local distributor will direct you to the

appropriate service center.

2) If you are calling for service, please have the serial number(s) of the unit(s) available for reference. Ask

for Customer Service, and be prepared to describe the problem clearly and completely.

3) If the problem cannot be resolved over the phone, you may be required to send the unit in for service.

In this instance, you will be provided with an RA (Return Authorization) number which should be

included on all shipping documents and correspondence regarding the repair. Shipping charges are the

responsibility of the purchaser.

Any attempt to modify or replace components of the device will invalidate your warranty. Service must

be performed by an authorized K-array service center.

Cleaning:

Use only a soft, dry cloth to clean the housing. Do not use any solvents, chemicals, or

cleaning solutions containing alcohol, ammonia, or abrasives. Do not use any sprays near

the product or allow liquids to spill into any openings.