CHAUVET Data Stream 8 [12/13] Eturns

RETURNS

Data Stream 8 User Manual Rev. 1

Page 10 of 11

RETURNS

In case you need to get support or return a product:

• If you are located in the U.S., contact Chauvet World Headquarters.

• If you are located in the UK or Ireland, contact Chauvet Europe Ltd.

• If you are located in Mexico, contact Chauvet Mexico.

• If you are located in Benelux, contact Chauvet Europe BVBA.

• If you are located in any other country, DO NOT contact Chauvet. Instead, contact your local

distributor. See www.chauvetdj.com for distributors outside the U.S., UK, Ireland, Mexico, or

Benelux.

Call the corresponding Chauvet Technical Support office and request a Return Merchandise Authorization

(RMA) number before shipping the product. Be prepared to provide the model number, serial number, and

a brief description of the cause for the return.

Send the merchandise prepaid, in its original box, and with its original packing and accessories. Chauvet

will not issue call tags.

Clearly label the package with the RMA number. Chauvet will refuse any product returned without an RMA

number.

Before sending the product, clearly write the following information on a piece of paper and place it inside

the box:

• Your name

• Your address

• Your phone number

• RMA number

• A brief description of the problem

Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be

your responsibility. FedEx packing or double-boxing are recommended.

If you are located outside the U.S., UK, Ireland, Mexico, or Benelux, contact your

distributor of record and follow their instructions on how to return Chauvet products to

them. Visit our website www.chauvetdj.com for contact details.

Write the RMA number on a properly affixed label. DO NOT write the RMA number

directly on the box.

Chauvet reserves the right to use its own discretion to repair or replace returned

product(s).