![Samsung UE58AU7500U [202/265] Other issues](/img/pdf.png)
Samsung UE58AU7500U [202/265] Other issues
![Samsung UE58AU7500U [202/265] Other issues](/views2/2017127/page202/bgca.png)
Other issues
Use these procedures to resolve other issues that may occur in relation to the product.
The problem Try this!
The TV is hot.
Watching TV for an extended period of time causes the panel to generate heat.
The heat from the panel is dissipated through internal vents running along the
top of the TV.
The bottom, however, may feel hot to the touch after extended use.
Children watching TV need constant adult supervision to prevent them from
touching the TV.
This heat, however, is not a defect and does not affect the TV's functionality.
The TV smells like plastic. This smell is normal and will dissipate over time.
The settings are lost after 5 minutes or
every time the TV is turned off.
If Usage Mode is set to Retail Mode, the TV's audio and video settings are
automatically reset every 5 minutes.
Change Usage Mode to Home Mode.
• Settings General System Manager Usage Mode
The TV is tilted to the side. Remove the base stand from the TV and reassemble it.
The stand is wobbly or crooked.
Refer to the Quick Setup Guide and make sure that the stand is assembled
correctly.
PIP is not available.
PIP is available only when an external device is connected with an HDMI or
Component cable.
Note that the function is unavailable when Smart Hub is active.
This function may not be supported depending on the model or
geographical area.
A POP (TV’s internal banner ad) appears
on the screen.
Change Usage Mode to Home Mode.
•
Settings General System Manager Usage Mode
The TV is making a popping noise.
The expansion and contraction of the TV's outer casing may cause a popping
noise.
This does not indicate a product malfunction.
The TV is safe to use.
- 202 -
Содержание
- E manual 1
- Connections 2
- Contents 2
- Picture and sound 2
- Precautions and notes 2
- Remote control and peripherals 2
- Smart features 2
- System and support 2
- Tv viewing 2
- Anynet hdmi cec issues 3
- Channel and broadcast issues 3
- Diagnosing tv operational issues 3
- External device connectivity issues 3
- Getting support 3
- Media files 3
- Network issues 3
- Other issues 3
- Picture issues 3
- Recording issues 3
- Remote control issues 3
- Sound and noise issues 3
- Troubleshooting 3
- Voice assistant issues 3
- Accessibility guidance 4
- Internet access is not available 4
- Menu learning screen 4
- The picture is distorted or no sound comes out of the sound bar 4
- The remote control does not work 4
- The tv does not turn on 4
- The tv screen does not display properly 4
- There is no sound or the speakers are making an odd sound 4
- Updating the software 4
- Connection guide 5
- Connections 5
- Source connection guid 5
- Connection guide 6
- External storage usb flash drive hard disk drive hdd 6
- Minutes 6
- Some functions may not be supported depending on the model or geographical area 6
- The connection method and available external devices may differ depending on the model 6
- The image on your tv may differ from the image above depending on the model and geographical area 6
- Using hdmi troubleshooting you can check the connection to hdmi cable and external devices takes approximately 2 6
- Connecting an antenna aerial 7
- Connecting to the internet 8
- Establishing a wired internet connection 8
- Establishing a wireless internet connection 9
- Checking the internet connection status 10
- Resetting your network 10
- Restore the network settings to the factory default 10
- Settings general network network statu 10
- Settings general network reset networ 10
- Try now 10
- View the current network and internet status 10
- Wireless connection 10
- Allowing to connect a wireless network 11
- Changing the name of the tv 11
- Connecting an ip control device to the tv 11
- Turning on the tv with a mobile device 11
- Displaying your mobile device screen on the tv 12
- Using tap view 13
- Enabling tap view 14
- Mobile screen viewing in multi view 14
- Cable name image description 15
- Connection cables for external devices 15
- You can view detailed information about the connection cables for external devices that can be connected to the tv 15
- Cable name image description 16
- Editing the name and icon of an external device 17
- Move the focus to a connected external device 17
- Press the up directional button the following functions become available 17
- Source 17
- Switching between external devices connected to the tv 17
- The tv s screen 17
- When you select a connected external device on the source screen the output of the selected device is displayed on 17
- You can change the port name for a connected external device or add it to the home screen 17
- You can switch between tv programmes and the content of external devices 17
- Using additional functions 18
- Connection notes 19
- Connection notes for hdmi 19
- Connection notes for audio devices 20
- Connection notes for computers 20
- Connection notes for mobile devices 21
- About the samsung smart remote qled tv au9 series or higher the frame 22
- Remote control and peripherals 22
- Button description 23
- Button description 24
- About the samsung smart remote au8 series 25
- Button description 26
- Button description 27
- Connecting the samsung smart remote to the tv 28
- Control the tv and connected external devices with a samsung remote control 29
- Controlling external devices with a samsung remote control using the universal remote 29
- Source universal remote 29
- You can control external devices connected to the tv using a samsung remote control to control external devices register them by following the instructions on the screen 29
- Connect an hdmi cec compliant device to the tv 30
- Connecting an external device through anynet and using their menus 30
- Control an external device connected via anynet hdmi cec with the remote control 30
- Read before connecting an anynet hdmi cec device 30
- Set anynet hdmi cec to on 30
- Settings general external device manager anynet hdmi cec 30
- The device is automatically connected to the tv after the connection process is finished you can access the menu of the connected device using your tv remote and control the device 30
- Turn on the connected external device 30
- Using anynet hdmi cec 30
- You can use the tv s remote control to control external devices that are connected to the tv by an hdmi cable and that support anynet hdmi cec note that you can only set up and operate anynet hdmi cec with the remote control 30
- Connecting a bluetooth keyboard mouse or gamepad 31
- Connecting a keyboard mouse or gamepad to make it easier to control the tv 31
- Connecting a usb keyboard mouse or gamepad 31
- Controlling the tv with a keyboard mouse or gamepad 31
- Plug the keyboard mouse or gamepad cable into the usb port 31
- Settings general external device manager input device manage 31
- Settings general external device manager input device manager bluetooth device list 31
- Try now 31
- You can connect a keyboard mouse or gamepad to control the tv easily 31
- Button description 32
- Using the keyboard and mouse 32
- Entering text using the on screen virtual keyboard 33
- Setting up the input devices 33
- Settings general external device manager input device manager 33
- Entering text using the remote control s microphone and the on screen virtual keyboard 34
- From smart hub you can use the internet search function install and use various apps view photos and videos or listen to music stored on external storage devices and perform more functions 35
- Smart features 35
- Try now 35
- Using smart hub 35
- View descriptions of smart hub s basic functions 35
- You can enjoy various apps with smart hub 35
- Displaying the home screen 36
- Launching samsung business tv app automatically 43
- Launching smart hub automatically 43
- Launching the last used app automatically 43
- Settings general smart features autorun last ap 43
- Settings general smart features autorun samsung business tv app 43
- Settings general smart features autorun smart hu 43
- Automatic casting in multi view 44
- Resetting smart hub 44
- Testing smart hub connections 44
- Create and manage your own samsung account 45
- Creating a new account 45
- Edit profile 45
- Managing your samsung account 45
- Settings general system manager samsung accoun 45
- Settings general system manager samsung account create account 45
- Settings general system manager samsung account my account 45
- Settings general system manager samsung account sign in 45
- Sign out 45
- Signing in to a samsung account 45
- Try now 45
- Using a samsung account 45
- When multiple people share the tv you can sign out of your account to prevent others from using it 45
- When you sign in to your samsung account you can use the following functions 45
- You can edit your account information 45
- Ambient mode 47
- Ambient mode browser screen 47
- Using ambient mode 47
- Applying effects to the content 51
- Entering the tv viewing screen from ambient mode 52
- Viewing detailed information about the content 52
- Using art mode 53
- Viewing images 54
- Setting the style of the selected image 58
- Setting up art mode 59
- Using art mode with the smartthings app 60
- Precautions when using art mode 61
- Using the shortcuts 62
- Adding channels 63
- Moving channels 63
- Removing a channels 63
- Source pc on tv mac 64
- Source pc on tv windows pc 64
- Using easy connection to screen 64
- Using pc on tv 64
- Using screen sharing windows pc airplay mac 64
- Connecting a remote pc 65
- Source pc on tv mac remote pc vnc 65
- Source pc on tv windows pc remote pc rdp 65
- Playing multimedia content on a remote pc 68
- Using samsung dex 68
- Adding the cloud service 69
- F1 returns to pc on tv s home screen 69
- F11 switches between full screen or default screen 69
- F5 refresh 69
- F8 mutes the sound 69
- F9 f10 adjusts the volume 69
- Select the add cloud service icon use the bookmarking function of the browser you can add or delete the cloud service link to or from pc on tv 69
- The cloud service supports the following keyboard shortcuts 69
- Using cloud service 69
- Using microsoft 365 69
- You can access the cloud service by selecting the cloud service icon added to pc on tv 69
- You can read or create a document after accessing the microsoft 365 website 69
- Using the apps service 70
- Installing an app 71
- Launching an app 71
- Managing installed apps 72
- Settings 72
- Launching the e manual 74
- Settings support open e manual 74
- Using the buttons in the e manual 74
- Using the e manual 74
- Internet 76
- Surf the internet on your tv 76
- Using the internet 76
- When you run internet you can see recently viewed web sites or featured recommendations when you select a desired web site you can get immediate access to it 76
- It allows the tv to connect and control the detected various devices in the same space 77
- Registering a device 77
- Select register to register the device 77
- Smartthings 77
- Using smartthings 77
- Using the tv you can control devices connected via bluetooth ble bluetooth low energy or wi fi by using the remote control 77
- When there is any device detected near the tv a registration pop up appears on the tv screen 77
- Smartthings 78
- Smartthings screen layout 78
- Add device 79
- Available devices 79
- Device list category 79
- Devices near tv 79
- Displays all places connected via the smartthings app 79
- Displays all the detected devices that can be connected and controlled 79
- Displays the detected devices in a map or list 79
- Displays the list of devices that can be registered on your tv you can register any by selecting a device 79
- List map 79
- Type description detail 79
- You can run the control options after selecting a desired device 79
- Playing pictures video music 80
- Samsung usb 80
- Source connected device 80
- Playing multimedia content on a pc or mobile device 81
- Playing multimedia content on a usb device 81
- Buttons and functions available while playing multimedia content 82
- Listening to your mobile device sound through the tv speaker using sound mirroring 82
- Background music 85
- Fit to screen 85
- Fits a photo to the screen 85
- Function description 85
- Options 85
- Pauses or resumes the background music while the tv displays photos 85
- Picture off 85
- Plays music files with the screen off 85
- Rotate left rotate right 85
- Rotates a photo left or right 85
- Zooms in a photo 85
- Multi view 86
- To start the function select multi view and then select the content to add in select content or select a desired combination in preset at the top of multi view or run screen sharing smart view apple airplay for your mobile device 86
- Using multi view 86
- You can view multiple content items through multi view 86
- Set voice assistant to bixby speak into the microphone on your samsung smart remote or tv to control your tv 89
- Starting bixby with voice 89
- Using bixby 89
- You can immediately start a conversation with bixby by saying hi bixby say hi bixby and the bixby icon at the bottom of the tv screen is activated in listen mode continue speaking 89
- Starting bixby using buttons on the samsung smart remote 90
- Explore bixby 91
- Language 91
- Learning about the explore bixby screen 91
- Log out after going to the my profile screen 91
- My profile 91
- Settings 91
- The popup window on using bixby appears 91
- Tutorials 91
- You can change bixby s language 91
- You can change the settings for using bixby 91
- Read before using bixby 92
- Provisions for using bixby 93
- Learning about the game bar 94
- Starting the game bar 94
- Using the game bar 94
- Setting the super ultra wide game view 96
- Troubleshooting of the game screen and audio problems 96
- In the guide you can see the daily programme schedules for each broadcaster see programme information choose a programme to watch and set up a schedule viewing or recording 97
- Live tv guide 97
- See an overview of each channel s programme lineup 97
- Tv viewing 97
- Using the guide 97
- You can use convenient features while watching tv additionally you can edit the channel list or create favourite channel lists 97
- Recording programmes 100
- Using the instant and schedule recording options from the guide screen 100
- Using the instant and schedule recording options while watching a programme 100
- Live tv recordings recordings 101
- Live tv recordings schedules 101
- Live tv recordings schedules add recording 101
- Managing the schedule recording list 101
- Scheduling a video recording after entering the date and time 101
- Viewing recorded programmes 101
- Live tv recordings settings 102
- Setting up a schedule recording start 102
- Setting up schedule viewing 102
- Using the schedule viewing options from the guide screen 102
- Using the schedule viewing options while watching a programme 102
- Live tv recordings schedules 103
- Live tv recordings schedules add viewing 103
- Live tv schedule manager 103
- Live tv schedule manager add viewing 103
- Setting the schedule viewing time 103
- Using schedule viewing to view programmes at a specified time on a specified date 103
- Buttons and functions available while recording a programme or timeshift 104
- Using timeshift 104
- Live tv channel list 106
- Using the channel list 106
- Editing channels 107
- Live tv channel list edit channels 107
- Create a favourites list 108
- Live tv channel list edit channels 108
- Using a personal favourites list 108
- Tv viewing support functions 109
- Settings broadcasting common interface 112
- Settings broadcasting programme rating loc 112
- Showing common interface menu 112
- Using programme rating lock 112
- Configuring advanced broadcasting settings 113
- Fine tuning analogue broadcasts 113
- Settings broadcasting expert setting 113
- Settings broadcasting expert settings fine tun 113
- Settings broadcasting expert settings manual sca 113
- Settings broadcasting expert settings manual scan analogue channel tuning 113
- Settings broadcasting expert settings manual scan digital channel tuning 113
- Settings broadcasting expert settings transfer channel list 113
- Transferring channel list 113
- Tuning broadcast signals manually 113
- Picture and sound 116
- Settings general intelligent mode settings 116
- Using intelligent mode 116
- Adaptive sound 117
- Adaptive volume 117
- Automatically adjusts to a specific volume level while you are watching tv the tv analyses your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source 117
- Provides optimised sound quality by analysing the viewing space and the acoustic components of the content 117
- Adjusting the picture quality 118
- Choosing a picture mode 118
- Settings picture picture mod 118
- Configuring advanced picture settings 119
- Settings picture expert setting 119
- Playing games on an optimised screen 120
- Setting the viewing environment for external devices 120
- Settings general external device manager game mode settings game mode 120
- When you connect a video game console such as playstation and xbox game mode is set to auto when you connect the other game source such as pc set the game mode to on through the above path you can also set the game mode quickly from home screen settings up directional button game mode 120
- You can optimise the tv for viewing specific video formats 120
- You can set the game mode to optimise the tv screen for better gaming performance 120
- Setting the game mode details 121
- Settings general external device manager game mode settings 121
- Expands the input signal range for hdmi connections 122
- Settings general external device manager hdmi black leve 122
- Settings general external device manager input signal plu 122
- Try now 122
- Use hdmi black level to adjust the black level to compensate for low black levels low contrast or dull colours generated by external devices connected to the tv via an hdmi cable 122
- Using hdmi black level 122
- Using input signal plus 122
- Configure the picture settings for your tv 123
- Picture support functions 123
- Settings picture pip 123
- Viewing a picture in picture pip 123
- While viewing video from an external device such as a blu ray player on the main screen you can watch a tv broadcast in a picture in picture pip window 123
- Changing the picture size settings 124
- Settings picture picture size setting 124
- Choosing a sound mode 125
- Configuring a sound mode and expert settings 125
- Configuring advanced sound settings 125
- Settings sound expert setting 125
- Settings sound sound mod 125
- Listening to the tv through bluetooth devices 127
- Selecting speakers 127
- Settings sound sound outpu 127
- Settings sound sound output bluetooth speaker list 127
- Using the sound support functions 127
- Listening to the tv through a samsung audio device that supports the wi fi function 128
- Settings sound wi fi speaker surround setu 128
- Setting the clock automatically 129
- Settings general system manager tim 129
- Settings general system manager time clock clock mode auto 129
- System and support 129
- Using the time functions and the timers 129
- Setting the clock manually 131
- Settings general system manager time clock clock mode manual 131
- Settings general system manager time off timer 131
- Settings general system manager time on timer 131
- Settings general system manager time sleep timer 131
- Turning off the tv using the off timer 131
- Turning on the tv using the on timer 131
- Using the sleep timer 131
- Automatically adjust the picture brightness based on the ambient light level 132
- Brightness 132
- Brightness optimisatio 132
- Brightness reductio 132
- Minimum brightnes 132
- Reduce energy consumption by changing your power preferences and other energy saving options 132
- Reduce power consumption by adjusting brightness settings 132
- Reduce the tv s energy consumption 132
- Reducing the energy consumption of the tv 132
- Settings general power and energy savin 132
- Try now 132
- Using the power and energy saving functions 132
- When brightness optimisation is turned on you can manually adjust the minimum brightness of the tv screen this function acts only when the value is less than the setting in settings picture expert settings 132
- Updating the tv s software 134
- Audio and video functions for the visually or hearing impaired 135
- Running accessibility shortcuts 135
- Running the accessibility functions 135
- Settings general accessibilit 135
- Audio description 136
- Changing the volume speed pitch and the tv background volume of the voice guide 136
- Enabling voice guides for the visually impaired 136
- Settings general accessibility audio description settings 136
- Settings general accessibility voice guide setting 136
- Selecting the broadcasting subtitle language 139
- Settings general accessibility subtitle setting 139
- Watching tv broadcasts with subtitles 139
- App for the visually impaired seecolors app 140
- Configuring the repeat settings for remote control buttons 140
- Enlarging the sign language screen for the hearing impaired 140
- Listening to the tv through bluetooth devices for the hearing impaired 140
- Settings general accessibility multi output audio 140
- Settings general accessibility remote button repeat setting 140
- Settings general accessibility sign language zoom setting 140
- Bixby amazon alexa google assistant 141
- Select the voice assistant 141
- Select which voice assistant you would like to help control your tv 141
- Settings general voice voice assistant 141
- Using voice assistants on the tv 141
- You can change the settings of a voice assistant after selecting it 141
- Changing the menu language 142
- Selecting usage or retail mode 142
- Setting up a password 142
- Setting up the button lock 142
- Settings general system manager button lock 142
- Settings general system manager change pi 142
- Settings general system manager languag 142
- Settings general system manager usage mod 142
- The pin input window appears enter a pin enter it again to confirm it the default pin is 0000 for france and italy 1111 142
- Try now 142
- Using other functions 142
- You can set the tv controller button lock if this function is on you cannot use tv controller button 142
- You can set the tv for retail environments by setting usage mode to retail mode 142
- You can view other functions 142
- Connecting the ci or ci card via common interface slot with the ci card adapter 145
- Using a tv viewing card ci or ci card 145
- Connecting the ci or ci card via common interface slot 146
- Using the ci or ci card 147
- On the samsung smart remote or remote control 148
- Teletext feature 148
- On the standard remote control 149
- Typical teletext page 151
- Before using the recording and schedule recording functions 152
- Before using the recording and timeshift functions 152
- Precautions and notes 152
- Before using the timeshift function 153
- Supported broadcasting audio options 153
- Read before using apps 154
- Read before using the internet function 155
- Read before setting up a wireless internet connection 156
- Limitations to the use of photo video and music files 157
- Read before playing photo video or music files 157
- Name container 158
- Name format 158
- Subtitle formats 158
- Supported subtitles 158
- Video formats with subtitles 158
- File extension format codec note 159
- File extension format resolution 159
- Supported image formats and resolutions 159
- Supported music formats and codecs 159
- File format container video codecs resolution frame rate fps bitrate mbps audio codecs 160
- Series the frame 160
- Supported video codecs qled tv except for 43q7 a 50q7 a model q6 a and q5 a 160
- File format container video codecs resolution frame rate fps bitrate mbps audio codecs 162
- Supported video codecs 43q7 a 50q7 a model q6 a au9 series 162
- Format container video codecs resolution frame rate fps bitrate mbps audio codecs 163
- Supported video codecs 32q6 a model and au8 au7 bea series 163
- Format container video codecs resolution frame rate fps bitrate mbps audio codecs 165
- Supported video codecs q5 a series 165
- File format container video codecs resolution frame rate fps bitrate mbps audio codecs 167
- Supported video codecs qn7 a series or higher 167
- An anti theft lock is a physical device that can be used to protect the tv against theft look for the lock slot on the back of the tv the slot has a icon next to it to use the lock wrap the lock cable around an object that is too heavy to carry and then thread it through the tv s lock slot the lock is sold separately the method of using an anti theft lock may differ for each model refer to the lock s user manual for more information 169
- Input signal picture size 169
- Installing an anti theft lock 169
- Picture sizes and input signals 169
- Read after installing the tv 169
- Read this information after installing the tv 169
- The picture size is applied to the current source the applied picture size will remain in effect whenever you select that source unless you change them 169
- 50qn9 a model 170
- All models for q6 a q5 a au bea series and for less than 55 inch models qled tv except for 50qn9 a model the frame 170
- Check the supported resolution for uhd input signals 170
- Chroma sampling 170
- Colour depth 170
- Frame rate fps 170
- If input signal plus is set to off 170
- If input signal plus is set to on 170
- Resolution 3840 x 2160p 4096 x 2160p 170
- Rgb 4 4 4 ycbcr 4 4 4 ycbcr 4 2 2 ycbcr 4 2 0 170
- Supported for 55 inch or larger models of the qled tv except for q6 a q5 a series and the frame 170
- Supported resolutions for uhd input signals 170
- Check the resolutions for input signals supported by 8k models qn7 a series or higher 171
- Chroma sampling 171
- Colour depth 171
- Frame rate fps 171
- If input signal plus is set to off 171
- If input signal plus is set to on 171
- Resolution 3840 x 2160p 4096 x 2160p 171
- Resolution 7680 x 4320p 171
- Resolutions for input signals supported by 8k models qn7 a series or higher 171
- Rgb 4 4 4 ycbcr 4 4 4 ycbcr 4 2 2 ycbcr 4 2 0 171
- Supported resolutions for freesync vrr 172
- Check the supported resolutions for wide screen 173
- Clock frequency 173
- Dots x lines display format 173
- Frequency 173
- Horizontal frequency 173
- Mhz scan 173
- Resolution 173
- Supported resolutions for wide screen 173
- Vertical 173
- When the computer is connected and game mode is set to on or auto the wide screen 21 9 or 32 9 is activated on game bar when you press and hold the button in game mode game bar runs 173
- Read before connecting a computer supported resolutions 174
- Clock frequency 175
- Dots x lines display format 175
- Frequency 175
- Horizontal 175
- Horizontal frequency 175
- Polarity 175
- Resolution 175
- Vertical 175
- Vesa dmt 175
- Clock frequency 176
- Cta 861 176
- Dots x lines display format 176
- Frequency 176
- Horizontal 176
- Horizontal frequency 176
- Polarity 176
- Resolution 176
- Vertical 176
- Vesa cvt 176
- Check the resolutions supported for video signals 177
- Clock frequency 177
- Cta 861 177
- Dots x lines display format 177
- Frequency 177
- Horizontal 177
- Horizontal frequency 177
- Polarity 177
- Resolution 177
- Supported resolutions for video signals 177
- Vertical 177
- Clock frequency 178
- Dots x lines display format 178
- Frequency 178
- Horizontal 178
- Horizontal frequency 178
- Polarity 178
- Resolution 178
- Vertical 178
- Vesa cvt 178
- Read before using bluetooth devices 179
- Restrictions on using bluetooth 179
- Licences other information 180
- Disclaimer rovi corporation and or its subsidiaries and related affiliates are not in any way liable for the accuracy or availability of the programme schedule information or other data in the rovi guide system and cannot guarantee service availability in your area in no event shall rovi corporation and or its related affiliates be liable for any damages in connection with the accuracy or availability of the programme schedule information or other data in the rovi guide system 181
- Licence the rovi guide system is manufactured under licence from rovi corporation and or its subsidiaries 181
- Patent the rovi guide system is protected by patents and patent applications filed in the us europe and other countries including one or more of the united states patents 6 396 546 5 940 073 6 239 794 issued to rovi corporation and or its subsidiaries 181
- Trademark rovi and rovi guide are trademarks of rovi corporation and or its subsidiaries 181
- Picture issues 182
- Settings support device care self diagnosis picture tes 182
- Testing the picture 182
- Troubleshooting 182
- The problem try this 183
- The problem try this 184
- The problem try this 185
- The problem try this 186
- The problem try this 187
- If the tv plays the sound test melody without distortion there may be a problem with an external device or the broadcast signal s strength 188
- Settings support device care self diagnosis sound tes 188
- Sound and noise issues 188
- Testing the sound 188
- The problem try this 188
- When the tv has difficulties with sound these steps may help resolve the problem 188
- The problem try this 189
- The problem try this 190
- Channel and broadcast issues 191
- The problem try this 191
- When the tv has difficulties receiving broadcasts these steps may help resolve the problem 191
- External device connectivity issues 192
- The problem try this 192
- When the tv has difficulties connecting to external devices such as a pc game console or mobile device these steps may help resolve the problem 192
- The problem try this 193
- If the tv has trouble with network connection or tv services check the smart hub connection status 194
- Network issues 194
- Settings support device care self diagnosis smart hub connection tes 194
- The problem try this 194
- Try now 194
- When the tv has difficulties connecting to the internet these steps may help resolve the problem 194
- Anynet hdmi cec issues 195
- The problem try this 195
- When anynet hdmi cec isn t working these steps may help resolve the problem 195
- The problem try this 196
- Remote control issues 197
- The problem try this 197
- When the remote control isn t working these steps may help resolve the problem 197
- Recording issues 198
- The problem try this 198
- When timeshift or schedule recording aren t working these steps may help resolve the problem 198
- Media files 199
- The problem try this 199
- When apps aren t working these steps may help resolve the problem 199
- When files don t play this may help resolve the problem 199
- The problem try this 200
- Voice assistant issues 200
- When the voice assistant isn t working these steps may help resolve the problem 200
- The problem try this 201
- Other issues 202
- The problem try this 202
- Use these procedures to resolve other issues that may occur in relation to the product 202
- The problem try this 203
- Diagnosing tv operational issues 204
- Hdmi troubleshooting 204
- Picture test 204
- Reset smart hub 204
- Settings support device care self diagnosi 204
- Signal information 204
- Smart hub connection test 204
- Sound test 204
- The problem try this 204
- Try now 204
- Video test 204
- You can diagnose issues with your tv and smart hub and run reset functions 204
- You can use the picture test to help diagnose video issues and the sound test to diagnose sound issues you can also view signal strength information for over the air digital signals test the smart hub internet connection and run the smart hub and tv factory reset functions 204
- Finding the contact information for service 205
- Getting support 205
- Getting support through remote management 205
- Requesting service 205
- Settings support about this t 205
- Settings support device care request suppor 205
- Settings support remote managemen 205
- The tv screen does not display properly 206
- When the tv screen does not display properly 206
- The tv does not turn on 211
- When your tv does not turn on 211
- Check the remote control sensor again if the led is turned on press the power button on your remote control to turn on your tv 212
- Disconnect and reconnect the one invisible connection or one connect cable between the tv and the one connect box make sure that the one invisible connection or one connect cable is not pinched or bent sharply 212
- If the remote control sensor is not turned on unplug the power cable and plug it back in 212
- Check the connection of the hdmi cable to your tv or one connect box 214
- If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet 214
- Make sure that the external device is turned on 214
- If the same problem continues try connecting another external device to the tv using an hdmi cable if the display is correct your external device may be faulty 216
- The picture is distorted or no sound comes out of the sound bar 217
- When the tv does not connect with an external device properly 217
- If no sound comes out of your sound bar and if it is connected to the tv with an hdmi cable check the hdmi earc connector on the back of the tv 220
- If your sound bar is connected to a receiver and the receiver is connected to the tv using an hdmi cable check the hdmi connector on the back of the tv the cable must be connected to the hdmi earc port on your tv 220
- Internet access is not available 221
- When the tv can t connect to the internet 221
- There is no sound or the speakers are making an odd sound 226
- When no sound comes out of the tv or the sound is breaking up 226
- The remote control does not work 232
- When the remote control does not work 232
- Updating the software 236
- Updating to the latest tv s software 236
- About this tv 238
- About this tv 241
- Accessibility guidance 242
- Description of the samsung smart remote or remote control 242
- Menu learning screen 242
- Orientation of the samsung smart remote or remote control 242
- Using the remote control 242
- Running the accessibility menu functions using the general menu 244
- Running the accessibility shortcuts menu 244
- Settings general accessibility 244
- Using the accessibility menu 244
- Running the accessibility menu functions using bixby 245
- Learning about the accessibility menu functions 246
- Changing channel 248
- Using on screen number entry via the samsung smart remote or remote control 248
- Using the tv with voice guide on 248
- Changing volume 249
- Using programme information 249
- Live tv guide 250
- Using the guide 250
- To view a programme on now 251
- Other options in the guide 252
- Cancelling a scheduled viewing 254
- Setting up a schedule viewing 254
- Using schedule viewing 254
- Live tv channel list 255
- Using the channel list 255
- Recording 257
- Using the instant and schedule recording options from the guide screen 257
- Changing the recording time 258
- Recording the programme you are watching 258
- Scheduling recording from the programme info window 258
- Deleting a recorded programme 259
- Live tv recordings recordings 259
- Viewing recorded programmes 259
- Smart hub 260
- Using smart hub 260
- Using the smart hub home screen 261
- Launching the e manual 264
- Settings support open e manual 264
- Press and hold the button on the samsung smart remote bixby is activated in the listening mode the bixby icon appears at the bottom of the tv screen say a command and then release the button the tv provides feedback on how it understands the command and then performs the commanded task 265
- Running bixby 265
- Set voice assistant to bixby speak into the microphone on your samsung smart remote or tv to control your tv 265
- To use bixby press and hold the button on the samsung smart remote say a command into the microphone on the remote and then release the button to run bixby 265
- To use bixby your tv must be connected to the internet and you must use the microphone on your samsung smart remote 265
- Using bixby 265
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