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UE58AU7500U
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Samsung UE58AU7500U [206/265] The tv screen does not display properly

FAQ

In this section, you'll nd the answers to the e-Manual questions we get asked about most often.

The TV Screen does not Display Properly

When the TV screen is bad, let's nd out how to simply check whether the cause is caused by the product or the

external environment by broadcasting signals and cables.

When the TV screen does not display properly

The TV's colour, design, accessories (including the remote control) and features may differ depending on the model or

geographical area.

Check the antenna and input cable connections.

ANT

Check the antenna and input cable connections.

- 206 -

Содержание

E manual 1
Connections 2
Contents 2
Picture and sound 2
Precautions and notes 2
Remote control and peripherals 2
Smart features 2
System and support 2
Tv viewing 2
Anynet hdmi cec issues 3
Channel and broadcast issues 3
Diagnosing tv operational issues 3
External device connectivity issues 3
Getting support 3
Media files 3
Network issues 3
Other issues 3
Picture issues 3
Recording issues 3
Remote control issues 3
Sound and noise issues 3
Troubleshooting 3
Voice assistant issues 3
Accessibility guidance 4
Internet access is not available 4
Menu learning screen 4
The picture is distorted or no sound comes out of the sound bar 4
The remote control does not work 4
The tv does not turn on 4
The tv screen does not display properly 4
There is no sound or the speakers are making an odd sound 4
Updating the software 4
Connection guide 5
Connections 5
Source connection guid 5
Connection guide 6
External storage usb flash drive hard disk drive hdd 6
Minutes 6
Some functions may not be supported depending on the model or geographical area 6
The connection method and available external devices may differ depending on the model 6
The image on your tv may differ from the image above depending on the model and geographical area 6
Using hdmi troubleshooting you can check the connection to hdmi cable and external devices takes approximately 2 6
Connecting an antenna aerial 7
Connecting to the internet 8
Establishing a wired internet connection 8
Establishing a wireless internet connection 9
Checking the internet connection status 10
Resetting your network 10
Restore the network settings to the factory default 10
Settings general network network statu 10
Settings general network reset networ 10
Try now 10
View the current network and internet status 10
Wireless connection 10
Allowing to connect a wireless network 11
Changing the name of the tv 11
Connecting an ip control device to the tv 11
Turning on the tv with a mobile device 11
Displaying your mobile device screen on the tv 12
Using tap view 13
Enabling tap view 14
Mobile screen viewing in multi view 14
Cable name image description 15
Connection cables for external devices 15
You can view detailed information about the connection cables for external devices that can be connected to the tv 15
Cable name image description 16
Editing the name and icon of an external device 17
Move the focus to a connected external device 17
Press the up directional button the following functions become available 17
Source 17
Switching between external devices connected to the tv 17
The tv s screen 17
When you select a connected external device on the source screen the output of the selected device is displayed on 17
You can change the port name for a connected external device or add it to the home screen 17
You can switch between tv programmes and the content of external devices 17
Using additional functions 18
Connection notes 19
Connection notes for hdmi 19
Connection notes for audio devices 20
Connection notes for computers 20
Connection notes for mobile devices 21
About the samsung smart remote qled tv au9 series or higher the frame 22
Remote control and peripherals 22
Button description 23
Button description 24
About the samsung smart remote au8 series 25
Button description 26
Button description 27
Connecting the samsung smart remote to the tv 28
Control the tv and connected external devices with a samsung remote control 29
Controlling external devices with a samsung remote control using the universal remote 29
Source universal remote 29
You can control external devices connected to the tv using a samsung remote control to control external devices register them by following the instructions on the screen 29
Connect an hdmi cec compliant device to the tv 30
Connecting an external device through anynet and using their menus 30
Control an external device connected via anynet hdmi cec with the remote control 30
Read before connecting an anynet hdmi cec device 30
Set anynet hdmi cec to on 30
Settings general external device manager anynet hdmi cec 30
The device is automatically connected to the tv after the connection process is finished you can access the menu of the connected device using your tv remote and control the device 30
Turn on the connected external device 30
Using anynet hdmi cec 30
You can use the tv s remote control to control external devices that are connected to the tv by an hdmi cable and that support anynet hdmi cec note that you can only set up and operate anynet hdmi cec with the remote control 30
Connecting a bluetooth keyboard mouse or gamepad 31
Connecting a keyboard mouse or gamepad to make it easier to control the tv 31
Connecting a usb keyboard mouse or gamepad 31
Controlling the tv with a keyboard mouse or gamepad 31
Plug the keyboard mouse or gamepad cable into the usb port 31
Settings general external device manager input device manage 31
Settings general external device manager input device manager bluetooth device list 31
Try now 31
You can connect a keyboard mouse or gamepad to control the tv easily 31
Button description 32
Using the keyboard and mouse 32
Entering text using the on screen virtual keyboard 33
Setting up the input devices 33
Settings general external device manager input device manager 33
Entering text using the remote control s microphone and the on screen virtual keyboard 34
From smart hub you can use the internet search function install and use various apps view photos and videos or listen to music stored on external storage devices and perform more functions 35
Smart features 35
Try now 35
Using smart hub 35
View descriptions of smart hub s basic functions 35
You can enjoy various apps with smart hub 35
Displaying the home screen 36
Launching samsung business tv app automatically 43
Launching smart hub automatically 43
Launching the last used app automatically 43
Settings general smart features autorun last ap 43
Settings general smart features autorun samsung business tv app 43
Settings general smart features autorun smart hu 43
Automatic casting in multi view 44
Resetting smart hub 44
Testing smart hub connections 44
Create and manage your own samsung account 45
Creating a new account 45
Edit profile 45
Managing your samsung account 45
Settings general system manager samsung accoun 45
Settings general system manager samsung account create account 45
Settings general system manager samsung account my account 45
Settings general system manager samsung account sign in 45
Sign out 45
Signing in to a samsung account 45
Try now 45
Using a samsung account 45
When multiple people share the tv you can sign out of your account to prevent others from using it 45
When you sign in to your samsung account you can use the following functions 45
You can edit your account information 45
Ambient mode 47
Ambient mode browser screen 47
Using ambient mode 47
Applying effects to the content 51
Entering the tv viewing screen from ambient mode 52
Viewing detailed information about the content 52
Using art mode 53
Viewing images 54
Setting the style of the selected image 58
Setting up art mode 59
Using art mode with the smartthings app 60
Precautions when using art mode 61
Using the shortcuts 62
Adding channels 63
Moving channels 63
Removing a channels 63
Source pc on tv mac 64
Source pc on tv windows pc 64
Using easy connection to screen 64
Using pc on tv 64
Using screen sharing windows pc airplay mac 64
Connecting a remote pc 65
Source pc on tv mac remote pc vnc 65
Source pc on tv windows pc remote pc rdp 65
Playing multimedia content on a remote pc 68
Using samsung dex 68
Adding the cloud service 69
F1 returns to pc on tv s home screen 69
F11 switches between full screen or default screen 69
F5 refresh 69
F8 mutes the sound 69
F9 f10 adjusts the volume 69
Select the add cloud service icon use the bookmarking function of the browser you can add or delete the cloud service link to or from pc on tv 69
The cloud service supports the following keyboard shortcuts 69
Using cloud service 69
Using microsoft 365 69
You can access the cloud service by selecting the cloud service icon added to pc on tv 69
You can read or create a document after accessing the microsoft 365 website 69
Using the apps service 70
Installing an app 71
Launching an app 71
Managing installed apps 72
Settings 72
Launching the e manual 74
Settings support open e manual 74
Using the buttons in the e manual 74
Using the e manual 74
Internet 76
Surf the internet on your tv 76
Using the internet 76
When you run internet you can see recently viewed web sites or featured recommendations when you select a desired web site you can get immediate access to it 76
It allows the tv to connect and control the detected various devices in the same space 77
Registering a device 77
Select register to register the device 77
Smartthings 77
Using smartthings 77
Using the tv you can control devices connected via bluetooth ble bluetooth low energy or wi fi by using the remote control 77
When there is any device detected near the tv a registration pop up appears on the tv screen 77
Smartthings 78
Smartthings screen layout 78
Add device 79
Available devices 79
Device list category 79
Devices near tv 79
Displays all places connected via the smartthings app 79
Displays all the detected devices that can be connected and controlled 79
Displays the detected devices in a map or list 79
Displays the list of devices that can be registered on your tv you can register any by selecting a device 79
List map 79
Type description detail 79
You can run the control options after selecting a desired device 79
Playing pictures video music 80
Samsung usb 80
Source connected device 80
Playing multimedia content on a pc or mobile device 81
Playing multimedia content on a usb device 81
Buttons and functions available while playing multimedia content 82
Listening to your mobile device sound through the tv speaker using sound mirroring 82
Background music 85
Fit to screen 85
Fits a photo to the screen 85
Function description 85
Options 85
Pauses or resumes the background music while the tv displays photos 85
Picture off 85
Plays music files with the screen off 85
Rotate left rotate right 85
Rotates a photo left or right 85
Zooms in a photo 85
Multi view 86
To start the function select multi view and then select the content to add in select content or select a desired combination in preset at the top of multi view or run screen sharing smart view apple airplay for your mobile device 86
Using multi view 86
You can view multiple content items through multi view 86
Set voice assistant to bixby speak into the microphone on your samsung smart remote or tv to control your tv 89
Starting bixby with voice 89
Using bixby 89
You can immediately start a conversation with bixby by saying hi bixby say hi bixby and the bixby icon at the bottom of the tv screen is activated in listen mode continue speaking 89
Starting bixby using buttons on the samsung smart remote 90
Explore bixby 91
Language 91
Learning about the explore bixby screen 91
Log out after going to the my profile screen 91
My profile 91
Settings 91
The popup window on using bixby appears 91
Tutorials 91
You can change bixby s language 91
You can change the settings for using bixby 91
Read before using bixby 92
Provisions for using bixby 93
Learning about the game bar 94
Starting the game bar 94
Using the game bar 94
Setting the super ultra wide game view 96
Troubleshooting of the game screen and audio problems 96
In the guide you can see the daily programme schedules for each broadcaster see programme information choose a programme to watch and set up a schedule viewing or recording 97
Live tv guide 97
See an overview of each channel s programme lineup 97
Tv viewing 97
Using the guide 97
You can use convenient features while watching tv additionally you can edit the channel list or create favourite channel lists 97
Recording programmes 100
Using the instant and schedule recording options from the guide screen 100
Using the instant and schedule recording options while watching a programme 100
Live tv recordings recordings 101
Live tv recordings schedules 101
Live tv recordings schedules add recording 101
Managing the schedule recording list 101
Scheduling a video recording after entering the date and time 101
Viewing recorded programmes 101
Live tv recordings settings 102
Setting up a schedule recording start 102
Setting up schedule viewing 102
Using the schedule viewing options from the guide screen 102
Using the schedule viewing options while watching a programme 102
Live tv recordings schedules 103
Live tv recordings schedules add viewing 103
Live tv schedule manager 103
Live tv schedule manager add viewing 103
Setting the schedule viewing time 103
Using schedule viewing to view programmes at a specified time on a specified date 103
Buttons and functions available while recording a programme or timeshift 104
Using timeshift 104
Live tv channel list 106
Using the channel list 106
Editing channels 107
Live tv channel list edit channels 107
Create a favourites list 108
Live tv channel list edit channels 108
Using a personal favourites list 108
Tv viewing support functions 109
Settings broadcasting common interface 112
Settings broadcasting programme rating loc 112
Showing common interface menu 112
Using programme rating lock 112
Configuring advanced broadcasting settings 113
Fine tuning analogue broadcasts 113
Settings broadcasting expert setting 113
Settings broadcasting expert settings fine tun 113
Settings broadcasting expert settings manual sca 113
Settings broadcasting expert settings manual scan analogue channel tuning 113
Settings broadcasting expert settings manual scan digital channel tuning 113
Settings broadcasting expert settings transfer channel list 113
Transferring channel list 113
Tuning broadcast signals manually 113
Picture and sound 116
Settings general intelligent mode settings 116
Using intelligent mode 116
Adaptive sound 117
Adaptive volume 117
Automatically adjusts to a specific volume level while you are watching tv the tv analyses your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source 117
Provides optimised sound quality by analysing the viewing space and the acoustic components of the content 117
Adjusting the picture quality 118
Choosing a picture mode 118
Settings picture picture mod 118
Configuring advanced picture settings 119
Settings picture expert setting 119
Playing games on an optimised screen 120
Setting the viewing environment for external devices 120
Settings general external device manager game mode settings game mode 120
When you connect a video game console such as playstation and xbox game mode is set to auto when you connect the other game source such as pc set the game mode to on through the above path you can also set the game mode quickly from home screen settings up directional button game mode 120
You can optimise the tv for viewing specific video formats 120
You can set the game mode to optimise the tv screen for better gaming performance 120
Setting the game mode details 121
Settings general external device manager game mode settings 121
Expands the input signal range for hdmi connections 122
Settings general external device manager hdmi black leve 122
Settings general external device manager input signal plu 122
Try now 122
Use hdmi black level to adjust the black level to compensate for low black levels low contrast or dull colours generated by external devices connected to the tv via an hdmi cable 122
Using hdmi black level 122
Using input signal plus 122
Configure the picture settings for your tv 123
Picture support functions 123
Settings picture pip 123
Viewing a picture in picture pip 123
While viewing video from an external device such as a blu ray player on the main screen you can watch a tv broadcast in a picture in picture pip window 123
Changing the picture size settings 124
Settings picture picture size setting 124
Choosing a sound mode 125
Configuring a sound mode and expert settings 125
Configuring advanced sound settings 125
Settings sound expert setting 125
Settings sound sound mod 125
Listening to the tv through bluetooth devices 127
Selecting speakers 127
Settings sound sound outpu 127
Settings sound sound output bluetooth speaker list 127
Using the sound support functions 127
Listening to the tv through a samsung audio device that supports the wi fi function 128
Settings sound wi fi speaker surround setu 128
Setting the clock automatically 129
Settings general system manager tim 129
Settings general system manager time clock clock mode auto 129
System and support 129
Using the time functions and the timers 129
Setting the clock manually 131
Settings general system manager time clock clock mode manual 131
Settings general system manager time off timer 131
Settings general system manager time on timer 131
Settings general system manager time sleep timer 131
Turning off the tv using the off timer 131
Turning on the tv using the on timer 131
Using the sleep timer 131
Automatically adjust the picture brightness based on the ambient light level 132
Brightness 132
Brightness optimisatio 132
Brightness reductio 132
Minimum brightnes 132
Reduce energy consumption by changing your power preferences and other energy saving options 132
Reduce power consumption by adjusting brightness settings 132
Reduce the tv s energy consumption 132
Reducing the energy consumption of the tv 132
Settings general power and energy savin 132
Try now 132
Using the power and energy saving functions 132
When brightness optimisation is turned on you can manually adjust the minimum brightness of the tv screen this function acts only when the value is less than the setting in settings picture expert settings 132
Updating the tv s software 134
Audio and video functions for the visually or hearing impaired 135
Running accessibility shortcuts 135
Running the accessibility functions 135
Settings general accessibilit 135
Audio description 136
Changing the volume speed pitch and the tv background volume of the voice guide 136
Enabling voice guides for the visually impaired 136
Settings general accessibility audio description settings 136
Settings general accessibility voice guide setting 136
Selecting the broadcasting subtitle language 139
Settings general accessibility subtitle setting 139
Watching tv broadcasts with subtitles 139
App for the visually impaired seecolors app 140
Configuring the repeat settings for remote control buttons 140
Enlarging the sign language screen for the hearing impaired 140
Listening to the tv through bluetooth devices for the hearing impaired 140
Settings general accessibility multi output audio 140
Settings general accessibility remote button repeat setting 140
Settings general accessibility sign language zoom setting 140
Bixby amazon alexa google assistant 141
Select the voice assistant 141
Select which voice assistant you would like to help control your tv 141
Settings general voice voice assistant 141
Using voice assistants on the tv 141
You can change the settings of a voice assistant after selecting it 141
Changing the menu language 142
Selecting usage or retail mode 142
Setting up a password 142
Setting up the button lock 142
Settings general system manager button lock 142
Settings general system manager change pi 142
Settings general system manager languag 142
Settings general system manager usage mod 142
The pin input window appears enter a pin enter it again to confirm it the default pin is 0000 for france and italy 1111 142
Try now 142
Using other functions 142
You can set the tv controller button lock if this function is on you cannot use tv controller button 142
You can set the tv for retail environments by setting usage mode to retail mode 142
You can view other functions 142
Connecting the ci or ci card via common interface slot with the ci card adapter 145
Using a tv viewing card ci or ci card 145
Connecting the ci or ci card via common interface slot 146
Using the ci or ci card 147
On the samsung smart remote or remote control 148
Teletext feature 148
On the standard remote control 149
Typical teletext page 151
Before using the recording and schedule recording functions 152
Before using the recording and timeshift functions 152
Precautions and notes 152
Before using the timeshift function 153
Supported broadcasting audio options 153
Read before using apps 154
Read before using the internet function 155
Read before setting up a wireless internet connection 156
Limitations to the use of photo video and music files 157
Read before playing photo video or music files 157
Name container 158
Name format 158
Subtitle formats 158
Supported subtitles 158
Video formats with subtitles 158
File extension format codec note 159
File extension format resolution 159
Supported image formats and resolutions 159
Supported music formats and codecs 159
File format container video codecs resolution frame rate fps bitrate mbps audio codecs 160
Series the frame 160
Supported video codecs qled tv except for 43q7 a 50q7 a model q6 a and q5 a 160
File format container video codecs resolution frame rate fps bitrate mbps audio codecs 162
Supported video codecs 43q7 a 50q7 a model q6 a au9 series 162
Format container video codecs resolution frame rate fps bitrate mbps audio codecs 163
Supported video codecs 32q6 a model and au8 au7 bea series 163
Format container video codecs resolution frame rate fps bitrate mbps audio codecs 165
Supported video codecs q5 a series 165
File format container video codecs resolution frame rate fps bitrate mbps audio codecs 167
Supported video codecs qn7 a series or higher 167
An anti theft lock is a physical device that can be used to protect the tv against theft look for the lock slot on the back of the tv the slot has a icon next to it to use the lock wrap the lock cable around an object that is too heavy to carry and then thread it through the tv s lock slot the lock is sold separately the method of using an anti theft lock may differ for each model refer to the lock s user manual for more information 169
Input signal picture size 169
Installing an anti theft lock 169
Picture sizes and input signals 169
Read after installing the tv 169
Read this information after installing the tv 169
The picture size is applied to the current source the applied picture size will remain in effect whenever you select that source unless you change them 169
50qn9 a model 170
All models for q6 a q5 a au bea series and for less than 55 inch models qled tv except for 50qn9 a model the frame 170
Check the supported resolution for uhd input signals 170
Chroma sampling 170
Colour depth 170
Frame rate fps 170
If input signal plus is set to off 170
If input signal plus is set to on 170
Resolution 3840 x 2160p 4096 x 2160p 170
Rgb 4 4 4 ycbcr 4 4 4 ycbcr 4 2 2 ycbcr 4 2 0 170
Supported for 55 inch or larger models of the qled tv except for q6 a q5 a series and the frame 170
Supported resolutions for uhd input signals 170
Check the resolutions for input signals supported by 8k models qn7 a series or higher 171
Chroma sampling 171
Colour depth 171
Frame rate fps 171
If input signal plus is set to off 171
If input signal plus is set to on 171
Resolution 3840 x 2160p 4096 x 2160p 171
Resolution 7680 x 4320p 171
Resolutions for input signals supported by 8k models qn7 a series or higher 171
Rgb 4 4 4 ycbcr 4 4 4 ycbcr 4 2 2 ycbcr 4 2 0 171
Supported resolutions for freesync vrr 172
Check the supported resolutions for wide screen 173
Clock frequency 173
Dots x lines display format 173
Frequency 173
Horizontal frequency 173
Mhz scan 173
Resolution 173
Supported resolutions for wide screen 173
Vertical 173
When the computer is connected and game mode is set to on or auto the wide screen 21 9 or 32 9 is activated on game bar when you press and hold the button in game mode game bar runs 173
Read before connecting a computer supported resolutions 174
Clock frequency 175
Dots x lines display format 175
Frequency 175
Horizontal 175
Horizontal frequency 175
Polarity 175
Resolution 175
Vertical 175
Vesa dmt 175
Clock frequency 176
Cta 861 176
Dots x lines display format 176
Frequency 176
Horizontal 176
Horizontal frequency 176
Polarity 176
Resolution 176
Vertical 176
Vesa cvt 176
Check the resolutions supported for video signals 177
Clock frequency 177
Cta 861 177
Dots x lines display format 177
Frequency 177
Horizontal 177
Horizontal frequency 177
Polarity 177
Resolution 177
Supported resolutions for video signals 177
Vertical 177
Clock frequency 178
Dots x lines display format 178
Frequency 178
Horizontal 178
Horizontal frequency 178
Polarity 178
Resolution 178
Vertical 178
Vesa cvt 178
Read before using bluetooth devices 179
Restrictions on using bluetooth 179
Licences other information 180
Disclaimer rovi corporation and or its subsidiaries and related affiliates are not in any way liable for the accuracy or availability of the programme schedule information or other data in the rovi guide system and cannot guarantee service availability in your area in no event shall rovi corporation and or its related affiliates be liable for any damages in connection with the accuracy or availability of the programme schedule information or other data in the rovi guide system 181
Licence the rovi guide system is manufactured under licence from rovi corporation and or its subsidiaries 181
Patent the rovi guide system is protected by patents and patent applications filed in the us europe and other countries including one or more of the united states patents 6 396 546 5 940 073 6 239 794 issued to rovi corporation and or its subsidiaries 181
Trademark rovi and rovi guide are trademarks of rovi corporation and or its subsidiaries 181
Picture issues 182
Settings support device care self diagnosis picture tes 182
Testing the picture 182
Troubleshooting 182
The problem try this 183
The problem try this 184
The problem try this 185
The problem try this 186
The problem try this 187
If the tv plays the sound test melody without distortion there may be a problem with an external device or the broadcast signal s strength 188
Settings support device care self diagnosis sound tes 188
Sound and noise issues 188
Testing the sound 188
The problem try this 188
When the tv has difficulties with sound these steps may help resolve the problem 188
The problem try this 189
The problem try this 190
Channel and broadcast issues 191
The problem try this 191
When the tv has difficulties receiving broadcasts these steps may help resolve the problem 191
External device connectivity issues 192
The problem try this 192
When the tv has difficulties connecting to external devices such as a pc game console or mobile device these steps may help resolve the problem 192
The problem try this 193
If the tv has trouble with network connection or tv services check the smart hub connection status 194
Network issues 194
Settings support device care self diagnosis smart hub connection tes 194
The problem try this 194
Try now 194
When the tv has difficulties connecting to the internet these steps may help resolve the problem 194
Anynet hdmi cec issues 195
The problem try this 195
When anynet hdmi cec isn t working these steps may help resolve the problem 195
The problem try this 196
Remote control issues 197
The problem try this 197
When the remote control isn t working these steps may help resolve the problem 197
Recording issues 198
The problem try this 198
When timeshift or schedule recording aren t working these steps may help resolve the problem 198
Media files 199
The problem try this 199
When apps aren t working these steps may help resolve the problem 199
When files don t play this may help resolve the problem 199
The problem try this 200
Voice assistant issues 200
When the voice assistant isn t working these steps may help resolve the problem 200
The problem try this 201
Other issues 202
The problem try this 202
Use these procedures to resolve other issues that may occur in relation to the product 202
The problem try this 203
Diagnosing tv operational issues 204
Hdmi troubleshooting 204
Picture test 204
Reset smart hub 204
Settings support device care self diagnosi 204
Signal information 204
Smart hub connection test 204
Sound test 204
The problem try this 204
Try now 204
Video test 204
You can diagnose issues with your tv and smart hub and run reset functions 204
You can use the picture test to help diagnose video issues and the sound test to diagnose sound issues you can also view signal strength information for over the air digital signals test the smart hub internet connection and run the smart hub and tv factory reset functions 204
Finding the contact information for service 205
Getting support 205
Getting support through remote management 205
Requesting service 205
Settings support about this t 205
Settings support device care request suppor 205
Settings support remote managemen 205
The tv screen does not display properly 206
When the tv screen does not display properly 206
The tv does not turn on 211
When your tv does not turn on 211
Check the remote control sensor again if the led is turned on press the power button on your remote control to turn on your tv 212
Disconnect and reconnect the one invisible connection or one connect cable between the tv and the one connect box make sure that the one invisible connection or one connect cable is not pinched or bent sharply 212
If the remote control sensor is not turned on unplug the power cable and plug it back in 212
Check the connection of the hdmi cable to your tv or one connect box 214
If it does not turn on make sure the power cable is properly connected to the device and to the wall outlet 214
Make sure that the external device is turned on 214
If the same problem continues try connecting another external device to the tv using an hdmi cable if the display is correct your external device may be faulty 216
The picture is distorted or no sound comes out of the sound bar 217
When the tv does not connect with an external device properly 217
If no sound comes out of your sound bar and if it is connected to the tv with an hdmi cable check the hdmi earc connector on the back of the tv 220
If your sound bar is connected to a receiver and the receiver is connected to the tv using an hdmi cable check the hdmi connector on the back of the tv the cable must be connected to the hdmi earc port on your tv 220
Internet access is not available 221
When the tv can t connect to the internet 221
There is no sound or the speakers are making an odd sound 226
When no sound comes out of the tv or the sound is breaking up 226
The remote control does not work 232
When the remote control does not work 232
Updating the software 236
Updating to the latest tv s software 236
About this tv 238
About this tv 241
Accessibility guidance 242
Description of the samsung smart remote or remote control 242
Menu learning screen 242
Orientation of the samsung smart remote or remote control 242
Using the remote control 242
Running the accessibility menu functions using the general menu 244
Running the accessibility shortcuts menu 244
Settings general accessibility 244
Using the accessibility menu 244
Running the accessibility menu functions using bixby 245
Learning about the accessibility menu functions 246
Changing channel 248
Using on screen number entry via the samsung smart remote or remote control 248
Using the tv with voice guide on 248
Changing volume 249
Using programme information 249
Live tv guide 250
Using the guide 250
To view a programme on now 251
Other options in the guide 252
Cancelling a scheduled viewing 254
Setting up a schedule viewing 254
Using schedule viewing 254
Live tv channel list 255
Using the channel list 255
Recording 257
Using the instant and schedule recording options from the guide screen 257
Changing the recording time 258
Recording the programme you are watching 258
Scheduling recording from the programme info window 258
Deleting a recorded programme 259
Live tv recordings recordings 259
Viewing recorded programmes 259
Smart hub 260
Using smart hub 260
Using the smart hub home screen 261
Launching the e manual 264
Settings support open e manual 264
Press and hold the button on the samsung smart remote bixby is activated in the listening mode the bixby icon appears at the bottom of the tv screen say a command and then release the button the tv provides feedback on how it understands the command and then performs the commanded task 265
Running bixby 265
Set voice assistant to bixby speak into the microphone on your samsung smart remote or tv to control your tv 265
To use bixby press and hold the button on the samsung smart remote say a command into the microphone on the remote and then release the button to run bixby 265
To use bixby your tv must be connected to the internet and you must use the microphone on your samsung smart remote 265
Using bixby 265

Samsung UE58AU7500U [206/265] The tv screen does not display properly

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