Dreame H12 Pro [18/192] Error possible cause solution
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Dreame H12 Pro [18/192] Error possible cause solution

Dreame H12 Pro [18/192] Error possible cause solution
1414
EN
FAQ
Error Possible Cause Solution
The appliance does
not work
The appliance is out of battery or
its battery level is low
Fully charge its battery before
use
The appliance is in the upright
position
Recline the appliance
backwards
Blockage activated overheat
protection mode
Clear the blockage and wait
until the temperature returns
normal
The Used Water Tank is full Empty the Used Water Tank
The handle, brush roller, or Used
Water Tank is not properly installed
Ensure the handle, brush roller,
or Used Water Tank are all
properly in place
The appliance
charges slowly
The temperature of the battery is
too low or too high
Wait until the battery's
temperature returns normal
The suction power
of the appliance is
weak
The lter is clogged Cleaning the lter
The suction inlet or tube is blocked
by a foreign object
Clean the tube and the suction
inlet
The motor is making
a strange noise
There is too much used water in
the Used Water Tank
Empty the Used Water Tank
The suction inlet is blocked
Clear any blockage in the
suction inlet
The dirt
concentration
indicator is solid red.
The dirt sensor needs cleaning
The dirt sensor is in the
tube. Follow tube cleaning
instructions
The cleaning solution
concentration is too high
Dilute the cleaning solution
with water at the recommended
ratio
A third-party cleaning solution
causeda large amount offoam
Use only the ocially-approved
cleaning solution
The display screen
does not light up
while charging
The charging base cable is not
plugged into the electrical outlet
Make sure the charging base
cable is plugged in
The appliance is not placed onto
the charging base properly
Make sure the appliance is
placed onto the charging base
properly
If an error occurs, the appliancewill stop working. Please refer to the following table for
troubleshooting. If the problem persists, please contact customer service.

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