Тион 4S Family [10/36] Troubleshooting

Troubleshooting

If the device isn't working, please check the display and try one of the following

The device is not connected to a power supply

The socket is not providing power

Power board malfunction

Control system error

The current environment does not meet the device's operational requirements

The temperature of electronic components exceeds the acceptable range

Power spike detected, device is in protective mode

Critical error

1 Connect the device to a power supply

2 Make sure the power supply is working correctly (connect a device that you know

is functional)

3 Unplug the device and contact the Service Center

1 Unplug the device for 10–15 seconds

2 Wait for the environment to normalize (when the intake temperature falls within

the acceptable temperature range)

3 Unplug the device for 10–15 seconds. If the error persists, write down the

warning code (shown on the URC display or the mobile apps). When contacting

the Service Center, please have the following information available: device serial

number, personal information to register your claim, device mounting method

(wall type, internal and exterior wall details, other items mounted and their type).

1 Unplug the device for 10–15 seconds

2 Write down the error code (shown on the URC display or the mobile apps)

Unplug the device for 10–15 seconds

3 If the error persists (or a new warning appears), please have the serial number

and your personal information ready in order to contact the Service Center