Dreame R20 [26/233] If the vacuum is not working properly please refer to the table below

Dreame R20 [26/233] If the vacuum is not working properly please refer to the table below
21
EN
FAQ
If the vacuum is not working properly, please refer to the table below.
Errors Possible Causes Solutions
Vacuum does not work.
Vacuum is out of battery or low
on power.
Fully charge the vacuum, then
continue to use it.
Overheat protection mode
triggered by a blockage.
Clean the suction openings or air
duct. Wait until the vacuum cools
down, then reactivate it.
Suction opening or air duct is
blocked.
Clear any blockage from suction
opening or air duct.
Weak suction force.
Dust cup is full and/or 󽗉lter
assembly is clogged.
Empty the dust cup and clean the
󽗉lter assembly.
Attachment is blocked. Clear any blockage in the attachment.
Motor is making a strange
noise.
Main suction opening or carbon
󽗉ber rod is blocked.
Clear any blockage in the main
suction opening or extension rod.
The 󽗉rst indicator is
red after turning on the
vacuum.
Battery pack is damaged.
Please contact the after-sales service
department for maintenance.
The 󽗉rst indicator blinks
red when charging the
vacuum.
The charger is incompatible.
Only use the original charger to
charge the vacuum.
The battery indicator
does not light when
charging.
The charger does not plug into
the vacuum well.
Check whether the charger is properly
plugged into the vacuum.
The battery is fully charged and
went into sleep mode.
The vacuum can be used normally.
If the problem persists after ruling out the above two possibilities,
please contact the after-sales service department for maintenance.
The vacuum charges
slowly.
Battery temperature is too low
or too high.
Wait until the battery's temperature
returns normal, then continue to use
the vacuum.
LED lights of the smart
multi-surface brush do
not work.
LED lights are damaged.
Please contact the after-sales
department for maintenance.

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