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Deskjet Ink Advantage 1015
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HP Deskjet Ink Advantage 1015 [2/48] Basic troubleshooting

Mac

Windows

Basic Troubleshooting

Make sure that the printer is set as your default

printing device:

• Windows 8: Point to or tap the upper-right corner

of the screen to open the Charms bar, click the

Settings icon, click or tap Control Panel, and then

click or tap View devices and printers.

• Windows 7: From the Windows Start menu, click

Devices and Printers.

• Windows Vista: On the Windows taskbar, click

Start, click Control Panel, and then click Printer.

• Windows XP: On the Windows taskbar, click Start,

click Control Panel, and then click Printers and

Faxes.

Make sure that your printer has a check mark in the

circle next to it. If your printer is not selected as the

default printer, right-click the printer icon and choose

Set as Default Printer from the menu.

If you are still unable to print, or the software

installation fails:

1. Remove the CD from the computer’s CD/DVD

drive, and then disconnect the USB cable from the

computer.

2. Restart the computer.

3. Insert the printer software CD in the computer’s CD/

DVD drive, then follow the on-screen instructions to

install the printer software. Do not connect the USB

cable until you are told to do so.

4. After the installation nishes, restart the computer.

If you are unable to print:

1. Make sure the cable connections are secure.

2. Make sure the printer is powered on. The On button will be lit white.

If you are still unable to print, uninstall and reinstall

the software:

Note: The uninstaller removes all of the HP software

components that are specic to the device. It does not

remove components that are shared by other products

or programs.

To uninstall the software:

1. Disconnect the HP printer from your computer.

2. Open the Applications: Hewlett-Packard folder.

3. Double-click HP Uninstaller. Follow the on-screen

instructions.

To install the software:

1. Connect the USB cable.

2. Insert the HP software CD into your computer’s

CD/DVD drive.

3. On the desktop, open the CD and then double-click

HP Installer.

4. Follow the on-screen and the printed setup

instructions that came with the HP printer.

Check your print queue:

1. In System Preferences, click Print & Scan (Print &

Fax in OS X v10.6).

2. Click Open Print Queue.

3. Click a print job to select it.

4. Use the following buttons to manage the print job:

• Delete: Cancel the selected print job.

• Resume: Continue a paused print job.

5. If you made any changes, try to print again.

Restart and reset:

1. Restart the computer.

2. Reset the printer.

a. Turn o the printer and unplug the power cord.

b. Wait a minute, then plug the power cord back in

and turn on the printer.

Acknowledgements

Windows XP, Windows Vista, Windows 7 and Windows 8

are U.S. registered trademarks of Microsoft Corporation.

Note: Use only with the power cord and power adapter supplied by HP.

English

HP Deskjet Ink Advantage 1015 [2/48] Basic troubleshooting

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