HP Photosmart 5510 [6/24] Networked printing troubleshooting

Networked printing troubleshooting

Connection and security tips

Check for and resolve the following possible conditions:

• Your computer might not be connected to your network. Make sure that the computer is connected to the same network

to which the HP Photosmart is connected. If you are connected wirelessly, for example, it is possible that your computer

is connected to a neighbor’s network by mistake.

Your computer might be connected to a Virtual Private Network (VPN). • Temporarily disable the VPN before proceeding

with the installation. Being connected to a VPN is like being on a different network; you will need to disconnect the

VPN to access the product over the home network.

Security software might be causing problems. • Security software installed on your computer is designed to protect your

computer against threats that can come from outside your home network. A security software suite can contain different

types of software such as an anti-virus, anti-spyware, ﬁrewall and child protection applications. Firewalls can block

communication between devices connected on the home network and can cause problems when using devices like

network printers and scanners.

Find more information

Additional product information can be found in the electronic Help and Readme ﬁle.

Note: If you did not install the electronic Help with the HP Photosmart software, you can install the electronic Help from the

software CD or the support website. To install from the HP Photosmart software CD, insert the CD, and then begin installing

the software. To install from the support website, go to the HP support website www.hp.com/support, and then download

the “Full Feature Software and Drivers” software. When you see the screen listing recommended software, make sure the

HP Photosmart 5510 series Help option is selected.

Learn about printer use, features, troubleshooting, notices, environmental, regulatory, and support information from the

electronic Help. The Readme ﬁle contains HP support contact information, operating system requirements, and the most

recent updates to your product information.

The electronic Help must be installed to view the European Union Regulatory Notice statement and

compliance information. From the electronic Help, click Technical information > Regulatory notices >

European Union Regulatory Notice. The Declaration of Conformity for this product is available at the

following web address: www.hp.eu/certiﬁcates.

Windows Mac

To locate the electronic Help after it has been installed:

Click Start > All Programs > HP > HP Photosmart 5510

series > Help.

To locate the electronic Help after it has been installed:

Mac OS X v10.5 and v10.6: Click Help > Mac Help. In

the Help Viewer. Choose HP Photosmart 5510 series from

the Mac Help pop-up menu.

Find the Readme ﬁle

Insert the software CD, open it on your desktop, double-

click the ReadMe.chm located at the top-level of the

software CD, and then select ReadMe in your language.

Find the Readme ﬁle

Insert the software CD, open it on your desktop, and then

open the Readme folder to ﬁnd the ﬁle.

Problems that you might see include:

The printer cannot be found over the network when installing the printer software. -

You suddenly cannot print to the printer even though you could the day before. -

The printer shows that it is OFFLINE in the - Printer and Faxes folder.

The software shows the printer status is “disconnected“ even though the printer is connected to the network. -

If you have an All-in-One, some functions work, like print, and others don’t, like scan. -

A quick troubleshooting technique is to disable your rewall and check if the problem goes away.

Here are some basic guidelines for using security software:

If your ﬁrewall has a setting called - trusted zone, use it when your computer is connected to your home network.

Keep your ﬁrewall up to date. Many security software vendors provide updates which correct known issues. -

If your ﬁrewall has a setting to - not show alert messages, you should disable it. When installing the HP software

and using the HP printer, you may see alert messages from your ﬁrewall software. You should allow any HP

software which causes an alert. The alert message may provide options to allow, permit, or unblock. Also, if the

alert has a remember this action or create a rule for this selection, make sure to select it. This is how the ﬁrewall

learns what can be trusted on your home network.

English

HP Photosmart 5510 [6/24] Networked printing troubleshooting

Содержание

Похожие устройства