Cyberpower pr1000elcdrt2u [12/12] Trouble shooting
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Cyberpower pr1000elcdrt2u [12/12] Trouble shooting

Cyberpower pr1000elcdrt2u [12/12] Trouble shooting
11
Copyright © 2011 CyberPower Systems, Inc.
For more information, visit eu.cyberpowersystems.com or contact.
CyberPower Systems B.V.
E-MAIL: sales@cpsww.eu
CyberPower Systems Inc. (USA)
4241 12th Avenue East, Suite 400, Shakopee, MN 55379, U.S.A.
Tel: (877) 297-6937, Fax: +1 952 4030009, E-MAIL: sales@cyberpowersystems.com
Entire contents copyright ©2011 CyberPower Systems B.V., All rights reserved. Reproduction in whole or in
part without permission is prohibited. PowerPanel
®
and PowerPanel
®
Plus are trademarks of CyberPower
Systems (USA) Inc.
Problem Possible Cause Solution
Circuit breaker has tripped
due to an overload.
Turn the UPS off and unplug at least one piece of
equipment. Wait 10 seconds, reset the circuit breaker
and then turn the UPS on.
Batteries are discharged Recharge the unit for at least 4 hours
Unit has been damaged by
a surge or spike.
Contact CyberPower Systems about replacement
batteries at support@cpsww.eu.
Outlet does not
provide power to
equipment
Uncritical outlets have
turned off automatically
due to an overload.
Push the toggle button to make the uncritical outlets turn
on.
Batteries are not fully
charged.
Recharge the batteries by leaving the UPS plugged in. The UPS does not
perform expected
runtime.
Batteries are degraded
Contact CyberPower Systems about replacement
batteries at support@cpsww.eu.
The on/off switch is
designed to prevent
damage by rapidly turning it
off and on.
Turn the UPS off. Wait 10 seconds and then turn the
UPS on.
The unit is not connected to
an AC outlet.
The unit must be connected to a 220/230/240v outlet.
The batteries have
degraded.
Contact CyberPower Systems about replacement
batteries at support@cpsww.eu.
The UPS will not turn
on.
Mechanical problem. Contact CyberPower Systems at support@cpsww.eu.
The serial cable or USB
cable is not connected.
Connect the cable to the UPS unit. You must use the
cable that came with the unit.
The cable is connected to
the wrong port.
Try another port of your computer.
The unit is not providing
power of batteries.
Shutdown your computer and turn the UPS off. Wait 10
seconds and turn the UPS back on. This should reset the
unit.
PowerPanel
®
Personal
Edition is inactive.
The serial cable is not the
cable that was provided
with the unit.
You must use the cable included with the unit for the
Software.
TROUBLE SHOOTING

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