![HP scanjet g4010 [21/28] Scanner has stopped working properly](/img/pdf.png)
HP scanjet g4010 [21/28] Scanner has stopped working properly
Scanner has stopped working properly
If the scanner stops scanning, complete the following steps, in order. After each step,
start a scan to see if the scanner is working. If the problem continues, proceed with the
next step.
1. A cable might be loose. Ensure that both the USB cable and power cable are
securely connected.
2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back
on.
3. Restart your computer.
4. A software conflict might exist on your computer. You might need to uninstall and
then reinstall the scanner software.
a. Click Start, click Settings, and then click Control Panel (in Windows XP,
click Start, and then click Control Panel).
b. Click Add/Remove Programs (in Windows XP, this is called Add or Remove
Programs) and then select HP Scanjet G4000 series.
c. Click Remove.
d. Click Add/Remove Programs (in Windows XP, this is called Add or Remove
Programs) and then select the HP Photosmart software.
e. Click Remove.
5. Reinstall, using the HP Photosmart software CD that came with your scanner. When
you insert the CD, an installation interface launches automatically. Choose the HP
Photosmart software to install.
If the scanner still does not work, visit www.hp.com/support or contact HP Customer
Support.
Additional troubleshooting information
If you have the HP Photosmart software installed, you can use the onscreen Help to solve
other problems with the scanner. To gain access to the Help, double-click the
HP Solution Center icon on your desktop, and then click Help and Support. Under
the Documentation section, click Product Help. The Help system provides information
about the HP Scanjet G4000 series Photo Scanner hardware as well as information about
the HP Photosmart software and HP Scanning software. Also, see Scan
troubleshooting in the general Troubleshooting and support section of the Help.
Scanner operation problems
● Scanner will not turn on
● Scanner does not scan right away
● Buttons appear not to work
● Issues with scanning documents or text (OCR)
● Scanned image is fuzzy
● Scanner is scanning items very slowly
● Scanner glass needs to be cleaned
User Guide 19
Содержание
- Contents 3
- Accessibility 4
- Accessing the user guide with screen reader software 4
- How to use the scanner 4
- Where to get additional information 4
- Button disable utility 5
- Front panel and accessories overview 5
- How to use the hp photosmart software 5
- Front panel buttons 6
- Image quality 6 color scanning vs speed 6
- Scanning overview 6
- Transparent materials adapter tma 6
- Preview a scanned image 7
- Scan from other software programs 7
- Scan from the hp solution center 7
- Scan from the scanner front panel buttons 7
- Scan pictures 8
- Scan pictures and documents 8
- Select original type document or picture 8
- Scan documents 9
- Scan multiple pictures with one scan 9
- Scan film 11
- Scan positives such as 35 mm slides or negatives hp scanjet g4010 11
- Scan positives such as 35 mm slides or negatives hp scanjet g4050 13
- Make copies 16
- Tips for scanning transparent items 16
- E mail a document or picture 17
- Scan to a pdf file 17
- Change scan settings 18
- Care and maintenance 19
- Clean the scanner glass 19
- Clean the transparent materials adapter tma 19
- Order maintenance and scanner supplies 19
- Reset the scanner 20
- Scanner initialization or hardware problems 20
- Test the scanner hardware 20
- Troubleshooting 20
- Additional troubleshooting information 21
- Scanner has stopped working properly 21
- Scanner operation problems 21
- Buttons appear not to work 22
- Scanner does not scan right away 22
- Scanner will not turn on 22
- Issues with scanning documents or text ocr 23
- Scanned image is fuzzy 23
- Scanner is scanning items very slowly 23
- Dots or streaks appear in the scanned image 24
- Incorrect colors print or the image is too light or dark 24
- Scanner glass needs to be cleaned 24
- Slides negatives and tma issues 24
- The image cannot be enlarged 24
- No light or only dim light is visible in the tma after selecting slides or negatives in the scan dia 25
- No light or only dim light is visible in the tma after selecting slides or negatives in the scan dialog box 25
- The scanned images are dark 25
- The tma does not work at all 25
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Ответы 1
Подскажите пожалуйста, какой льтернативный софт и дрова поставить на него? Родной софт не устраивает.
7 лет назад
Ответы 0
HP ScanJet G4010 не стал сканировать фотопленки. Что случилось? Драйвер переустанавливала.
7 лет назад