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HP pavilion mini 300-030ur, l1v76ea [18/31] Software troubleshooting
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Software troubleshooting
Symptom Possible solution
To resolve software
problems, try these
methods:
●
Turn the computer off completely, and then turn it on again.
●
Update the drivers. See “Updating device drivers,” in the next entry.
●
Restore your computer to a configuration that was in use before the software was installed. See "Microsoft System
Restore," in this table.
●
Reinstall the software program or hardware driver. See “Software program and hardware driver reinstallation,” in
this table.
●
Erase and reformat the hard drive, and then reinstall the operating system, programs, and drivers. This process
erases all the data files that you have created. See System Recovery on page 16.
Software programs
are slow to respond
●
Close unnecessary software programs.
●
Run virus scans and other system tools when the computer is not in use.
Stop startup applications (such as messaging software and multimedia applications) from loading.
1. From the Start screen, type msconfig, and then select msconfig.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide
confirmation.
2. From the General tab, select Selective startup.
3. Click the Startup tab, and then click Open Task Manager.
4. Select the startup items that you want to prevent from loading, and then click Disable.
NOTE: If you are unsure about an item, do not disable it.
5. If prompted, click Restart to restart the computer.
NOTE: To enable a program to load at startup, restart the computer and reverse these steps.
Disable nonessential graphics capabilities.
1. From the Start screen, type File Explorer, and then select File Explorer. Or, from the Windows desktop, right-
click the Start button, and then select File Explorer.
2. Click the Computer menu, and then select Properties.
3. Click Advanced system settings.
NOTE: If you are prompted for an administrator password or confirmation, type the password or provide
confirmation.
4. Under Performance, click Settings.
5. From the Visual Effects tab, select Adjust for best performance, and then click OK.
Updating device
drivers
Complete the following procedure to update a driver, or to revert to an earlier version of the driver if the new one does not
solve your problem.
1. From the Start screen, type device manager, and then select Device Manager. Or, from the Windows desktop,
right-click the Start button, and then select Device Manager.
2. Select the arrow to expand the list of the type of device you want to update or roll back (for example, DVD/CD-ROM
drives).
3. Double-click the specific item (for example, HP DVD Writer 640b).
4. Select the Driver tab.
5. To update a driver, select Update Driver, and then follow the on-screen instructions.
– or –
14 Chapter 5 Troubleshooting
Содержание
- Table of contents 3
- Getting information 5
- Chapter 1 getting information 6
- Setting up your computer 7
- Connecting to the internet select models only 8
- Navigating the screen 9
- Using the action keys or hot keys 9
- Using the keyboard and mouse 9
- Using touch gestures 9
- Chapter 3 navigating the screen 10
- Alone or 11
- In combination with a specific key to perform a designated action 11
- Using the keyboard and mouse 7 11
- Using windows shortcut keys 11
- Windows provides shortcuts so that you can perform actions quickly press the windows key 11
- Chapter 4 protecting your computer 12
- Computer security features 12
- Protecting your computer 12
- Your computer includes features that help protect the integrity of your system and its data from unauthorized access review these features to ensure proper use 12
- Computer does not start 13
- Computer does not start 9 13
- For more information or for additional troubleshooting options go to http welcome hp com country us en wwcontact_us html and then search for your computer model 13
- If you have problems using any peripheral devices such as a monitor or a printer with your computer for more extensive troubleshooting refer to the documentation provided by the product manufacturer the following tables present some issues you might encounter while installing starting up or using your computer and suggest possible solutions 13
- Troubleshooting 13
- Chapter 5 troubleshooting 14
- Display monitor select models only 14
- Keyboard and mouse wireless 15
- Keyboard and mouse with cable 15
- Keyboard and mouse with cable 11 15
- Chapter 5 troubleshooting 16
- Speakers and sound 16
- Internet access 17
- Internet access 13 17
- Chapter 5 troubleshooting 18
- Software troubleshooting 18
- Software troubleshooting 15 19
- Choosing a system recovery method 20
- System recovery 20
- System recovery from the windows start screen 20
- System recovery options 20
- System recovery at system startup 21
- System recovery from recovery media 21
- Choosing recovery media 22
- Recovery media 22
- Creating recovery media 23
- Chapter 7 maintenance 24
- It is important that you perform simple maintenance of your computer to be sure that it works at peak performance 24
- Maintenance 24
- Schedules and tasks 24
- Cleaning procedures 25
- Cleaning the computer vents 25
- Cleaning the display 25
- Cleaning your computer 25
- Cleaning the keyboard or mouse 26
- Downloading hp pc hardware diagnostics uefi to a usb device 27
- Using hp pc hardware diagnostics uefi 27
- Chapter 9 specifications 28
- Note to determine the exact electrical ratings of your computer refer to the computer ratings label located on the outside of the computer 28
- Operating specifications 28
- Specifications 28
- How to get help 29
- Support information 29
- Where to get help 29
- Before upgrading your hardware 30
- Customer support for repairs 30
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