Yealink SIP-T23G [133/172] Configuring sca feature on the ip phone

Advanced Phone Features

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After configuring an ACD key, you can press the ACD key to log into the ACD system.

After logging in, you are ready to receive calls from the ACD system. You can press the

ACD key to show your current ACD user status. You can press the Avail/Unavail soft key

to change your ACD user status. ACD user status synchronizes on both IP phone and

ACD system.

When you set the ACD user status to be available, the ACD key LED illuminates solid

green, and then the server begins distributing calls to your phone. When you set the

ACD user status to be unavailable, the ACD key LED flashes green, and then the server

temporarily stops distributing calls to your phone. To log out of the ACD system, press the

Logout soft key.

Note

You can use SCA feature to share an extension which can be registered on two or more

IP phones at the same time. The shared line is indicated by a different line icon.

In the following figure, the first line is private and the second line is shared:

If two phones share a line, an incoming call to this extension will cause both phones to

ring simultaneously. The incoming call can be answered on either phone but not both.

This feature is very useful in the boss and secretary scenario. For example, the secretary

can share the boss's extension on her phone. When there is an incoming call to the

extension of the boss, both the phones of the boss and the secretary will ring

simultaneously. Either the boss or the secretary can answer the call. Calls on the shared

line can be placed on hold, barged in or retrieved from another shared phone.

You can configure a primary account on the IP phone and other alternate accounts on

the other IP phones. In a SCA Hybrid Key System scenario, you can automatically assign

multiple DSS keys with Line type for a registered shared line on the phone (If auto

linekeys feature is enabled). For example, party A, party B share the account 4603,

phone A registers the primary account 4603 and assigns line key 1 and line key 2 for the

account 4603, phone B registers the alternate account 4603_1 and assigns line key 1 and

It is recommended you configure no more than one ACD key per phone. At any time, at

most one ACD key can be in progress on your phone.