Moxa VPort P06-1MP-M12-CAM60 [59/65] Frequently asked questions
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Moxa VPort P06-1MP-M12-CAM60 [59/65] Frequently asked questions

Moxa VPort P06-1MP-M12-CAM60 [59/65] Frequently asked questions
A
A. Frequently Asked Questions
Q:
What
if I forget my password?
A:
Every access to the IP camera needs authentication, unless the admin password is set as blank. If you are
one of the managed users, you will need to ask the administrator for the password. If you are the
administrator, there is
no way to recover the admin password. The only way to regain access to the IP
camera is to utilize the
RESET button to restore the factory settings (see Chapter 1 for details).
Q:
Why can’t I see the video from the IP camera after it has been
authenticated?
A:
There are several possible reasons:
(a)
If the IP camera is installed correctly and you are accessing the IP camera for the first time using
Internet Explorer, adjust the security level of Internet Explorer to allow installation of plug
-ins.
(b) If the problem still exists, the number of users accessing the IP camera at the same time may exceed
the maximum that the system allows.
(c) If the video is still not
displayed, please try to run the Factory default to see if it is working properl
y.
Q:
What is the plug
-in for?
A:
The plug
-in provided by the IP camera is used to display motion pictures. The plug-
in is needed because
Internet Explorer does not support streaming technology. If your system does not allow installation of
plug
-in
software, the security level of the web browser may need to be lowered. Consult with the network
supervisor in your office before adjusting the security level.
Q:
Why is the timestamp different from the system time of my PC or notebook?
A:
The timesta
mp is based on the system time of the IP camera. It is maintained by an internal real-time
clock, and automatically synchronizes with the time server if the video encoder is connected to the
Internet and the function is enabled. Differences of several hour
s may result from the time zone setting.
Q:
How many users are allowed to access the IP camera at the same time?
A:
Basically, there is no limitation. However the video quality also depends on the network
.
To achieve the
best
effect, the VPort P06-1MP-M12 IP camera will allow 5 video streams for udp/tcp/http c
onnections.
We recommend using an
additional web server that retrieves i
mages from the IP camera periodically if
you need to host a large number of users.
Q:
What is the IP camera
’s video rate?
A:
The codec can process 30 frames per second internally. However the actual performance depends on
several factors:
1.
Network throughput
2.
Bandwidth share
3.
Number of users
4.
More complicated objects result in larger image files
5.
The speed of the PC or notebook that is responsible for displaying images

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