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Xerox WorkCentre 3550 [173/226] Message meaning suggested solutions
![Xerox WorkCentre 3550 [173/226] Message meaning suggested solutions](/views2/1205669/page173/bgad.png)
Troubleshooting
Xerox WorkCentre 3550
User Guide
173
The following chart lists some conditions that may occur and the recommended solutions. Follow the
suggested solutions until the problem is corrected. If the problem persists, call for service.
Paper Feeding Problems
Toner Not Com pa t i b l e
Print cartridge is not compatible.
Check guide
The print cartridge you have
installed is not for your machine.
• Install a new print cartridge
designed for your machine.
Toner Not Installed
Print cartridge is not Installed.
Install it
The print cartridge is not installed. • Install the print cartridge.
Too many Faxes
Too may faxes are received.
Print or remove job.
Too many faxes are received. • Print or remove received fax.
Too many Faxes
Too may faxes are queued.
Wait or remove job.
Too many faxes are queued to be
sent.
• Cancel reserved fax in priority
fax feature.
[yyy] empty
Load [zzz][xxx]
There is no paper in
the tray.
• Load paper in the tray. (See
Loading the Paper Trays on
page 118.)
Tray2 Not Installed
Tray2 is not installed
The optional tray2 is not installed. • Install the optional tray 2. If
the optional tray 2 is installed,
check the cable connecting the
machine and the optional tray
2. If the problem persists, call
for service.
Tray2 has a problem
Communication problem occurred
with Tray2
The machine cannot
communicate the optional tray 2.
• Check the cable connecting the
machine and the optional tray
2. If the problem persists, call
for service.
Condition Suggested Solutions
Paper jams during printing. • Clear the paper jam. (See Paper Jams on page 164.)
Paper sticks together. • Check the maximum paper capacity of the tray. (See Paper Supply on
page 193.)
• Make sure that you are using the correct type of paper. (See Media
Types on page 125.)
• Remove paper from the tray and flex or fan the paper.
• Humid conditions may cause some paper to stick together.
Message Meaning Suggested Solutions
Содержание
- Table of contents p.3
- Getting started p.3
- Usb port p.4
- Paper and media p.4
- Machine status and setups p.4
- General care and troubleshooting p.4
- E mail p.4
- Centreware internet services p.4
- Specifications p.5
- Safety p.5
- Indexindex p.5
- Getting started p.7
- Document feeder output tray print cartridge p.8
- Document feeder input tray handle p.8
- Document feeder cover paper level indicator p.8
- Control panel bypass tray extension p.8
- Bypass tray document glass p.8
- Before you use your machine take some time to familiarize yourself with the various features and options p.8
- Xerox workcentre 3550 user guide 8 p.8
- Usb memory port document glass cover p.8
- Tray 2 optional p.8
- Tray 1 scanner lock switch p.8
- Output tray bypass tray paper width guides p.8
- Machine overview p.8
- Front view p.8
- Document feeder width guides front door p.8
- Rear view p.9
- Machine components p.9
- Component xerox workcentre 3550 p.9
- Component xerox workcentre 3550 p.10
- Powering on the machine p.11
- On off p.11
- Ac power cord p.11
- Control panel overview p.12
- Using the keypad p.13
- With some telephone systems you must dial an access code 9 for example and listen for a second dial tone in such cases you must insert a pause in the telephone number you can insert a pause while you are setting up speed dial numbers p.14
- To insert a pause press p.14
- Keypad characters p.14
- Key assigned numbers letters or characters p.14
- Inserting a pause p.14
- At the appropriate place while entering the telephone number a dash appears on the display at the corresponding location p.14
- Xerox workcentre 3550 user guide 15 p.15
- The control panel provides access to various menus to setup the machine or use the machine s functions these menus can be accessed by pressing the appropriate service button e g copy fax or e mail and the menu button the menu options available are as follows p.15
- Note for some services the machine must be in the ready state or additional selections may be required before the menu options can be accessed p.15
- Menu overview p.15
- Job status menu p.15
- Copy menu fax menu e mail menu scan menu machine status menu p.15
- Control panel overview p.15
- Supplied software p.16
- Cd contents p.16
- After you have setup your machine and connected it to your computer you must install the printer and scanner software the software is supplied on the cd delivered with your machine or can be downloaded from www xerox com the following software is provided p.16
- Loading paper p.17
- Loading documents p.18
- Document glass p.18
- Document feeder p.18
- Using the rear door p.19
- Using the output tray p.19
- Media output locations p.19
- Toner level p.20
- Machine status p.20
- Machine information p.20
- Information pages p.20
- E mail defaults p.21
- The copy options including reduce enlarge lighten darken background suppression original type layout collation and number of copies can be set to those most frequently used a passcode is required to access and change the default settings when you copy a document the default settings are used unless they have been changed for the current job once the current job is complete or after 20 seconds the settings return to the default settings p.21
- Report description p.21
- Copy defaults p.21
- The e mail options including file format original type output color and resolution can be set to those most frequently used a passcode is required to access and change the default settings when you e mail a document the default settings are used unless they have been changed for the current job once the current job is complete or after 20 seconds the settings return to the default settings p.21
- System setup p.22
- Scan defaults p.22
- Network settings p.22
- Fax setup p.22
- General care and consumables p.23
- Customer replaceable unit p.23
- Cleaning tasks p.23
- Xerox support center p.24
- Further assistance p.24
- Documentation p.24
- Load the documents p.26
- Document feeder p.26
- Copy procedure p.26
- Select the features p.27
- Document glass p.27
- Stop the job p.28
- Start the job p.28
- Enter the quantity p.28
- Check the job status p.28
- Your machine provides the following options to customize your copy jobs use the menu button to access the options for information about changing the default copy settings refer to copy defaults on page 136 p.29
- Note if you press stop while setting the copy options all of the options you have set for the current copy job will be canceled and return to their default status after the machine completes the copy job in progress p.29
- Feature description options p.29
- Copy options p.29
- Feature description options p.30
- Using the layout options p.31
- Up or 4 up copying p.31
- Id card copy p.31
- Book copy p.32
- Poster copy p.33
- Booklet creation p.33
- Clone copy p.34
- Using the rear door p.35
- Using the output tray p.35
- Media output locations p.35
- Load the documents p.38
- Fax procedure p.38
- Document feeder p.38
- Select the features p.39
- Document glass p.39
- Start the job p.40
- Enter the fax number p.40
- Stop the job p.41
- Fax confirmation p.41
- Check the job status p.41
- Note if you press stop while setting the fax options all of the options you have set for the current fax job will be canceled and return to their default status after the machine completes the job in progress p.42
- Feature description options p.42
- Fax options p.42
- Your machine provides the following options to customize your fax jobs use the menu button to access the options for information about changing the default fax settings refer to fax setup on page 140 p.42
- Feature description options p.43
- Feature description options p.44
- Using fax send options p.45
- Multi send p.45
- Delayed start p.45
- Priority send p.46
- Canceling a delayed fax p.46
- Adding documents to a delayed fax p.46
- Using fax forward p.48
- Forwarding sent faxes p.48
- Forwarding received faxes p.48
- Deactivating fax forward p.49
- Printing secure faxes p.50
- Deactivating secure receiving mode p.50
- Activating secure receive p.50
- Using secure receive p.50
- Using speed dial numbers p.51
- Speed dial numbers p.51
- Registering a speed dial number p.51
- Editing speed dial numbers p.51
- Address book p.51
- Registering a group dial number p.52
- Group dial numbers p.52
- Editing a group dial number p.52
- Using group dial numbers p.53
- Deleting an address book entry p.53
- Printing the address book p.54
- Fax from pc p.55
- Using an answering machine p.56
- Receiving faxes p.56
- Manual receive p.56
- Using drpd mode p.56
- Receiving faxes in memory p.57
- Scanning methods p.60
- Introduction p.60
- Scan procedure p.61
- Load the documents p.61
- Document feeder p.61
- Select the scan destination p.62
- Scan to usb p.62
- Scan to local pc p.62
- Document glass p.62
- Scan to smb p.63
- Scan to network pc p.63
- Scan to ftp p.63
- Select the features p.64
- Check the job status p.65
- Stop the job p.65
- Start the job p.65
- Scan options p.66
- Your machine provides the following options to customize your scan jobs use the menu button to access the options for information about changing the default scan settings refer to scan defaults on page 145 p.66
- Select output color to produce black and white grayscale or color output p.66
- Feature description options p.66
- Feature description options p.67
- Scan using twain p.68
- Scan using wia driver p.69
- Scan property p.70
- Scan destination p.70
- Preferences tab p.70
- Network scan manager p.70
- Scanning with usb connection p.71
- Macintosh scanning p.71
- Job type settings p.72
- Scanning p.72
- Linux scanning p.72
- Using the image manager p.73
- Saving a new job type setting p.73
- Deleting a job type setting p.73
- Tools name function p.74
- For further details about the image manager application refer to the on screen help p.74
- E mail p.75
- Load the documents p.76
- E mail procedure p.76
- Document feeder p.76
- Enter the e mail address p.77
- Document glass p.77
- Start the job p.78
- Select the features p.78
- Check the job status p.79
- Stop the e mail job p.79
- Your machine provides the following options to customize your e mail jobs use the menu button to access the options for information about changing the default e mail settings refer to e mail defaults on page 138 p.80
- Feature description options p.80
- E mail options p.80
- Feature description options p.81
- Store on local machine local address book p.82
- Individual p.82
- Address book p.82
- Searching the address book p.83
- Printing the local address book p.83
- Using smart key addresses p.84
- Smart key addresses p.84
- Printing using windows p.86
- Local printer p.86
- Install printer software p.86
- Networked printer p.87
- Print procedure p.89
- Quality p.90
- Orientation p.90
- Layout options p.90
- Double sided printing p.90
- Basic tab p.90
- Scaling options p.91
- Paper tab p.91
- Paper options p.91
- Copies p.91
- Watermark p.92
- Toner save p.92
- Graphics tab p.92
- Font text p.92
- Advanced tab p.92
- Overlay p.93
- Output options p.94
- Job settings p.94
- Advanced p.94
- Xerox tab p.95
- This tab provides version and copyright information and a link to the xerox website p.95
- Resolution p.96
- Printing using macintosh p.96
- Printing a document p.96
- Layout p.96
- Graphics p.96
- Changing printer settings p.96
- Two sided printing p.97
- Toner save mode p.97
- Printing multiple pages on one sheet p.97
- Printer features p.97
- Configuring printer properties p.99
- Printing using linux p.99
- Printing from applications p.99
- Printing files p.99
- Usb port p.101
- Inserting the usb memory device p.102
- Scanning to usb memory device p.103
- After scanning is complete you can remove the usb memory device from the machine p.104
- Printing from usb memory device p.105
- Viewing the usb memory status p.106
- Managing usb memory p.106
- Formatting a usb memory device p.106
- Deleting an image file p.106
- Centreware internet services p.107
- Using centreware internet services p.108
- Welcome p.109
- General status p.110
- Status p.110
- Smart esolutions p.110
- Supplies p.111
- Print configuration pages p.113
- File download p.113
- Properties p.114
- Support p.115
- Paper and media p.117
- Preparing paper for loading p.118
- Loading the paper trays p.118
- Loading paper p.118
- Using the bypass tray p.119
- Loading the bypass tray p.120
- Envelope mode p.120
- Setting the paper size p.122
- Setting paper size and type p.122
- Setting the paper type p.122
- Setting the paper source p.122
- Media specifications p.124
- Media guidelines p.124
- Types supported weights tray 1 tray 2 optional p.125
- The table below shows the media types supported for each tray p.125
- The media types are shown in the printing preferences this paper type option allows you to set the type of paper to be loaded in the tray p.125
- Media types p.125
- Bypass tray p.125
- Machine status and setups p.127
- Machine status menu p.128
- Accessing the setup options p.128
- Feature option option settings p.129
- Feature option option settings p.130
- Feature option option settings p.131
- Feature option option settings p.132
- Feature option option settings p.133
- Press machine status on the control panel 2 press the up down arrows to highlight information pages and press ok the following information pages options and settings are available p.134
- Option description settings p.134
- Information pages p.134
- Press the up down arrows to highlight the option required and press ok 4 press the up down arrows to highlight the setting required and press ok to save the selection 5 continue printing information pages as required then press stop to return to ready mode p.135
- Option description settings p.135
- The copy options including lighten darken original type collation and number of copies can be set to those most frequently used when you copy a document the default settings are used unless they have been changed for the current job to access the options 1 press machine status on the control panel 2 press the up down arrows to highlight copy defaults and press ok 3 enter the administrator s password using the keypad refer to accessing the setup options on page 128 for instructions the following copy defaults options and settings are available p.136
- Option description settings p.136
- Note indicates the factory default setting p.136
- Copy defaults p.136
- Press the up down arrows to highlight the option required and press ok 5 press the up down arrows to highlight the setting required or enter the correct information using the keypad 6 press ok to save the selection 7 continue customizing the copy defaults as required then press stop to return to ready mode p.137
- Option description settings p.137
- The e mail options including file format original type output color and resolution can be set to those most frequently used when you e mail a document the default settings are used unless they have been changed for the current job 1 press machine status on the control panel 2 press the up down arrows to highlight e mail defaults and press ok 3 enter the administrator s password using the keypad refer to accessing the setup options on page 128 for instructions the following e mail default options and settings are available p.138
- Option description settings p.138
- Note indicates the factory default setting p.138
- E mail defaults p.138
- Press the up down arrows to highlight the option required and press ok 5 press the up down arrows to highlight the setting required and press ok to save the selection 6 continue customizing the e mail defaults as required then press stop to return to ready mode p.139
- Option description settings p.139
- Sending p.140
- Fax setup p.140
- Enable disable p.140
- Receiving p.141
- Press the up down arrows to highlight the option required and press ok 6 press the up down arrows to highlight the setting required or enter the correct information using the keypad 7 press ok to save the selection 8 continue customizing the sending options as required then press stop to return to ready mode p.141
- Press machine status on the control panel 2 press the up down arrows to highlight fax setup and press ok 3 enter the administrator s password using the keypad refer to accessing the setup options on page 128 for instructions p.141
- Option description settings p.141
- Press the up down arrows to highlight receiving and press ok the following receiving options and settings are available p.142
- Option description settings p.142
- Note indicates the factory default setting p.142
- Setting up drpd mode p.143
- Defaults p.144
- Auto report p.144
- Note indicates the factory default setting p.145
- When you scan a document the default settings are used unless they have been changed for the current job 1 press machine status on the control panel 2 press the up down arrows to highlight scan defaults and press ok 3 enter the administrator s password using the keypad refer to accessing the setup options on page 128 for instructions 4 press the up down arrows to highlight usb defaults ftp defaults or smb defaults and press ok the following scan defaults options and settings are available p.145
- The scan options including file format output color and resolution can be set to those most frequently used for the following scan services scan to usb scan to ftp scan to smb p.145
- Scan defaults p.145
- Option description settings p.145
- Press the up down arrows to highlight the option required and press ok 6 press the up down arrows to highlight the setting required and press ok to save the selection 7 continue customizing the scan defaults as required then press stop to return to ready mode p.146
- Option description settings p.146
- System setup options enable you to customize settings which are specific to the machine such as date time and power save p.147
- System setup p.147
- Press machine status on the control panel 2 press the up down arrows to highlight system setup and press ok 3 enter the administrator s password using the keypad refer to accessing the setup options on page 128 for instructions 4 press the up down arrows to highlight machine settings and press ok the following machine settings options and settings are available p.147
- Option description settings p.147
- Note indicates the factory default setting p.147
- Machine settings p.147
- Option description settings p.148
- Paper settings p.149
- Option description settings p.149
- After loading paper in the paper tray set the paper size and type using the control panel these settings will apply to copy and fax modes 1 press machine status on the control panel 2 press the up down arrows to highlight system setup and press ok 3 enter the administrator s password using the keypad refer to accessing the setup options on page 128 for instructions 4 press the up down arrows to highlight paper settings and press ok p.149
- Press the up down arrows to highlight the option required and press ok 6 press the up down arrows to highlight the setting required or enter the correct information using the keypad 7 press ok to save the selection 8 continue customizing the machine settings as required then press stop to return to ready mode p.149
- The following paper settings options and settings are available p.150
- Option description settings p.150
- Note indicates the factory default setting p.150
- Sound settings p.151
- Press the up down arrows to highlight the option required and press ok 6 press the up down arrows to highlight the setting required or enter the correct information using the keypad 7 press ok to save the selection 8 continue customizing the paper settings options as required then press stop to return to ready mode p.151
- Press the up down arrows to highlight the option required and press ok 6 press the up down arrows to highlight the setting required and press ok to save the selection p.151
- Press machine status on the control panel 2 press the up down arrows to highlight system setup and press ok 3 enter the administrator s password using the keypad refer to accessing the setup options on page 128 for instructions 4 press the up down arrows to highlight sound settings and press ok the following sound settings options and settings are available p.151
- Option description settings p.151
- Note indicates the factory default setting p.151
- Maintenance p.152
- Clear settings p.152
- The following clear settings options and settings are available p.153
- Press the up down arrows to highlight the option required and press ok 6 press the up down arrows to highlight yes to clear the settings back to factory defaults or no to keep the settings programmed press ok 7 press stop to return to ready mode p.153
- Option description settings p.153
- Network settings p.154
- General care and troubleshooting p.155
- Storage and handling p.156
- General care p.156
- Customer replaceable unit p.156
- Replacing the print cartridge p.157
- Cleaning the machine p.158
- Checking the supplies life p.158
- Internal areas p.159
- Document glass and constant velocity transport cvt glass p.159
- Control panel document feeder and output tray p.159
- Moving the machine p.160
- Troubleshooting p.161
- Redistributing toner p.162
- Document feeder jams p.163
- Tips for avoiding paper curls p.164
- Paper jams p.164
- Tips for avoiding paper jams p.164
- Tray 1 p.165
- Optional tray 2 p.165
- Output area p.166
- Inside the machine p.166
- Bypass tray p.166
- Duplex unit area p.168
- Error messages p.169
- Use the following information to solve problems on the machine some messages may not appear in the display depending on options or models p.169
- Note xxx indicates the media type zzz indicates the paper size yyy indicates the tray p.169
- Message meaning suggested solutions p.169
- Message meaning suggested solutions p.170
- Message meaning suggested solutions p.171
- Message meaning suggested solutions p.172
- Message meaning suggested solutions p.173
- Condition suggested solutions p.173
- The following chart lists some conditions that may occur and the recommended solutions follow the suggested solutions until the problem is corrected if the problem persists call for service p.173
- Paper feeding problems p.173
- Condition suggested solutions p.174
- Printing problems p.175
- Condition possible cause suggested solutions p.175
- Condition possible cause suggested solutions p.176
- The following situations are ps language specific and may occur when several printer languages are used p.177
- Problem possible cause solution p.177
- Condition possible cause suggested solutions p.177
- Common postscript problems p.177
- Problem possible cause solution p.178
- Note refer to the microsoft windows user guide supplied with your computer for further information on windows error messages p.178
- Condition suggested solutions p.178
- Common windows problems p.178
- Condition suggested solutions p.179
- Common linux problems p.179
- Note refer to the linux user guide supplied with your computer for further information on linux error messages p.180
- Condition suggested solutions p.180
- Note refer to the macintosh user guide supplied with your computer for further information on macintosh error messages p.181
- Condition suggested solutions p.181
- Common macintosh problems p.181
- Printing quality problems p.182
- If the inside of the machine is dirty or paper has been loaded improperly there might be a reduction in print quality see the table below to clear the problem p.182
- Condition suggested solutions p.182
- A a b b c c a a b b c c a a b b c c a a b b c c a a b b c c p.182
- A a b b c a a b b c a a b b c a a b b c a a b b c p.182
- Condition suggested solutions p.183
- Condition suggested solutions p.184
- A a b b c a a b b c a a b b c a a b b c c a a b b c c p.184
- Condition suggested solutions p.185
- A a b b c a a b b c a a b b c a a b b c a a b b c p.185
- Condition suggested solutions p.186
- Copying problems p.186
- Scanning problems p.187
- Condition suggested solutions p.187
- Fax problems p.188
- Condition suggested solutions p.188
- Condition suggested solutions p.189
- Xerox support center p.190
- Printing a machine report p.190
- Locating the serial number p.190
- Further assistance p.190
- Specifications p.191
- Machine specifications p.192
- Machine configurations p.192
- Feature specification p.192
- Feature specification p.193
- Bypass tray p.193
- Trays 1 2 p.193
- Paper supply p.193
- Note the paper stack height must not exceed 0 10 mm p.193
- Output tray p.194
- Output modules p.194
- Feature specification p.194
- Document feeder p.194
- Feature specification p.195
- Electrical specifications p.195
- Print feature p.196
- Feature specifications p.196
- Feature specification p.196
- Fax feature p.196
- Scan feature p.197
- Feature specification p.197
- Safety p.199
- Notices and safety p.200
- Safety labels and symbols p.201
- Power outlet electrical safety p.202
- Power cord electrical safety p.202
- Operational safety information p.202
- Electrical supply p.202
- Laser safety information p.203
- Device safety p.203
- Ozone safety information p.204
- Emergency power off p.204
- Disconnect device p.204
- Product safety certification p.205
- Maintenance information p.205
- Consumables information p.205
- Canada regulations p.206
- Basic regulations p.206
- United states fcc regulations p.206
- Turkey rohs regulation p.207
- European union p.207
- United states p.208
- Copy regulations p.208
- Other countries p.210
- Canada p.210
- United states p.211
- Fax send header requirements p.211
- Fax regulations p.211
- Data coupler information p.211
- Radio equipment telecommunications terminal equipment directive p.213
- Europe p.213
- Canada p.213
- Material safety data p.214
- Product recycling and disposal p.215
- Usa canada p.215
- Weee directive 2002 96 ec p.216
- European union p.216
- Energy star p.217
- Energy program compliance p.217
- All markets p.217
- Eh s contact information p.218
- Numerics p.219
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