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Xerox WorkCentre 6015B — руководство пользователя по многофункциональным цветным принтерам [167/214]
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WorkCentre 6015 Color Multifunction Printer 167
User Guide
This chapter includes:
General Troubleshooting............................................................................................................................................. 168
Paper Jams ....................................................................................................................................................................... 171
Getting Help ..................................................................................................................................................................... 187
9
Troubleshooting
Содержание
479- Xerox workcentre 6015 color multifunction printer imprimante multifonction couleur
- Workcentre
- User guide guide d utilisation
- Safety 11
- Features 19
- Contents
- Printing 71
- Installation and setup 43
- Scanning 105
- Copying 93
- Faxing 127
- Maintenance 145
- Troubleshooting 167
- A specifications 189
- C recycling and disposal 209
- B regulatory information 197
- Safety
- General guidelines
- Electrical safety
- Telephone line cord
- Power cord
- Printer location
- Ozone release
- Operational safety
- Operational guidelines
- Printer supplies
- Maintenance safety
- Printer symbols
- The following safety symbols appear on the printer
- Symbol description
- Product and supplies contact the following customer help lines
- For product safety information in the united states go to www xerox com environment
- For product safety information in europe go to www xerox com environment_europe
- For more information on environment health and safety in relation to this xero
- Environmental health and safety contact information
- Features
- Parts of the printer
- Front view
- Rear view
- Control panel
- Control panel buttons and indicators
- Symbol name description
- Control panel symbols
- Symbol name description
- Tray settings 37
- To access the control panel system menus press the system button
- This section includes information pages 26
- System menus
- Panel language 37
- Menu functions
- Default settings menu 35
- Billing meters 26
- Admin menu 28
- Use the information pages to print various reports and lists
- Report or list contents
- Information pages
- See also
- Item description
- Checking page counts on page 163
- Billing meters
- The meter readings menu shows the number of processed print jobs the meter is divided according to the color mode you cannot reset the meter readings they track the total number of pages printed for the life of the printer
- Network
- Fax book
- Admin menu
- Wireless network setup
- Wired network setup
- This menu provides the selections for setting up the printer for wireless network connections
- This menu provides the selections for setting up the printer for wired ethernet network connections
- This menu is the default network menu for the workcentre 6015n color multifunction printer
- This menu appears on the workcentre 6015ni color multifunction printer only when the printer is connected to a wired network connection
- Note this menu appears on the workcentre 6015ni color multifunction printer when the printer is not connected to a wired network connection
- Item description
- Use this menu to specify fax settings
- Note available on workcentre 6015n ni color multifunction printer only
- Item description
- Fax settings
- When fax mode is enabled specifies how long the printer waits before answering an incoming call specify values from 0 255 seconds
- Item description
- Use this menu to configure general settings of the printer for example time to energy saver mode alarm settings and so on
- System setup
- Item description
- Use this menu to find firmware information make adjustments and reset defaults
- Use this menu for controlling access to printer features
- Secure settings
- Maintenance
- Item description
- Use this menu to enable and disable the ability to edit the from field when an image is scanned to an email address
- Use this menu to configure the usb port
- Usb setup
- Scan to email
- Item description
- Copy defaults
- Use this menu to set default copying behaviors for details see selecting the default copy settings on page 101
- Use the default settings menu to set default behaviors for copy scan fax and print from usb functions
- This section includes copy defaults 35
- Scan defaults 36
- Print from usb defaults 37
- Item description
- Fax defaults 36
- Default settings menu
- Use this menu to set default scanning behaviors for details see adjusting scanning settings on page 119
- Use this menu to set default faxing behaviors for details see changing the default fax job settings on page 139
- Scan defaults
- Note available on workcentre 6015n ni color multifunction printer only
- Item description
- Fax defaults
- Panel language
- Item description
- Use this menu to set default behaviors for printing from usb
- Tray settings configures the paper size and paper type settings for the main paper tray if the type of paper that is loaded is different from the setting print quality can be reduced or paper jams can occur if the size of the paper that is loaded is different from the tray setting it can cause a mismatch error specify the correct paper type and size
- Tray settings
- Print from usb defaults
- Panel language allows you to set the language that appears on the control panel display
- Setting the power saver timer
- Exiting energy saver mode
- Energy saver mode
- System settings page
- Information pages
- Centreware internet services
- Administration features
- Accessing centreware internet services
- If you need additional help using your printer 1 refer to this user guide
- Contact the key operator
- Canada welcome center 1 800 93 xerox 1 800 939 3769
- _________________________________
- You can obtain more information about your printer from these sources
- Welcome center if a local representative telephone number was provided during printer installation record the telephone number in the following space
- Welcome center
- Website for online solutions and support at www xerox com office worldcontacts
- Visit our customer website at www xerox com office wc6015support
- Resource location
- More information
- If you require further assistance contact the experts at the xero
- If you need assistance during or after printer installation visit the xero
- Locating the serial number
- Installation and setup
- Installation and setup overview
- Selecting a location for the printer
- Selecting a connection method
- Connecting the printer
- Resetting wireless settings
- Connecting to a wireless network
- Connecting to a wired network
- Connecting to a network with a wi fi protected setup compliant router
- Connecting to a wireless network manually
- Connecting to a telephone line
- Connecting to a computer using usb
- Configuring network settings
- About tcp ip and ip addresses
- Assigning the ip address of the printer
- Assigning the ip address automatically
- Assigning the ip address manually
- Finding the ip address of the printer
- Setting up the fax header
- Changing the ip address using centreware internet services
- Adding fax numbers and email addresses to the address book
- Enabling the printer for scanning
- Setting the date and time
- Operating system requirements
- Installing the software
- Available print drivers
- Installing the print drivers for a windows network printer
- Installing the print drivers for a windows usb printer
- Installing the print driver
- Installing the drivers and utilities for macintosh os x version 10 and later
- Adding the printer
- Utilities
- Setting up scanning
- Scanning setup overview
- Sharing a folder using windows
- Setting up scanning to a shared folder on your computer
- Sharing the folder using macintosh os x version 10 and later
- Adding the folder as an address book entry using the address book editor
- Adding the folder as an address book entry using centreware internet services
- Setting up scanning to an ftp server
- Setting up scanning to an email address
- Setting up scanning with usb
- Setting up scanning to a folder on your computer with usb
- Printing
- Supported paper
- Recommended media
- Ordering paper
- General paper loading guidelines
- Paper that can damage your printer
- Paper storage guidelines
- Supported standard paper sizes
- Supported paper types and weights
- Supported custom paper sizes
- Loading paper in the main tray
- Loading paper
- Loading paper in the bypass tray
- Setting paper types paper sizes and display screen
- Selecting printing options
- Selecting printing defaults in windows for a shared network printer
- Selecting printing defaults in windows
- Selecting printing options for macintosh
- Selecting printing options for an individual job in windows
- Printing envelopes
- Guidelines for printing envelopes
- Loading envelopes in the trays
- Specifying the main tray settings for printing envelopes
- Printing envelopes from an application
- Defining custom paper sizes
- Defining a custom paper size for windows
- Using custom paper sizes
- Printing on custom paper sizes
- Printing on custom paper size using windows
- Defining a custom paper size for macintosh
- Printing on custom paper size using macintosh
- Setting up 2 sided printing
- Printing on both sides of the paper
- Loading paper for manual 2 sided printing
- Printing from a usb flash drive
- Copying
- Making copies
- Document glass guidelines
- Automatic document feeder guidelines
- Adjusting copying options
- Selecting color or black and white copies
- Basic settings
- Specifying the original size
- Specifying the original document type
- Reducing or enlarging the image
- Making the image lighter or darker
- Image quality settings
- Adjusting the sharpness
- Setting copy margins
- Setting auto exposure
- Printing multiple pages per side
- Image layout adjustments
- Output adjustments
- Collating copies
- Changing the default copy settings
- Changing the color mode
- Changing the auto exposure level
- Changing the color balance
- Changing the manual feed slot paper size
- Limiting access to copying
- Scanning
- Loading documents for scanning
- Automatic document feeder guidelines
- Document glass guidelines
- Scanning to a usb flash drive
- Scanning to a folder on a usb connected computer
- Sharing a folder on a windows computer
- Scanning to a shared folder on a network computer
- Sharing a folder using macintosh os x version 10 and later
- Adding a folder as an address book entry using centreware internet services
- Scanning to a folder on a network computer
- Adding a folder as an address book entry using the address book editor
- Scanning to an email address
- Scanning to an ftp server
- Scanning images into an application on a usb connected computer
- Scanning an image into an application
- Scanning an image using windows xp
- Scanning an image using widows vista or windows 7
- Setting the file format
- Setting the color mode
- Adjusting scanning settings
- Specifying the original size
- Setting the scan resolution
- Making the image lighter or darker
- Changing the auto exposure level
- Adjusting the sharpness
- Setting the margins
- Setting the scan to network option
- Changing the default scan settings
- Changing the color mode
- Specifying the original size
- Setting the scan resolution
- Setting the file format
- Setting the color button sets
- Setting the margins
- Making the image lighter or darker
- Changing the auto exposure level
- Adjusting the sharpness
- Setting the tiff file format
- Setting the maximum email size
- Setting the image compression
- Limiting access to scanning
- Faxing
- Position the original document as shown
- Note for details see automatic document feeder guidelines on page 95
- Loading documents for faxing
- Sending a fax from the printer
- Basic faxing
- Sending a fax using windows applications
- Sending a fax using macintosh applications
- Sending a fax from your computer
- Using the fax book
- Faxing to an individual
- Adding an individual fax address book entry
- Faxing to an individual in the address book
- Faxing to a group
- Creating a fax group
- Editing address book fax groups
- Searching the local phone book
- Faxing to an address book group
- Selecting fax options for single jobs
- Making the image lighter or darker
- Turning onhook on or off
- Setting the fax resolution
- Setting up polling
- Sending a delayed fax
- Including a fax cover page
- Configuring the printer for faxing
- Changing the default fax settings
- Printing monitor reports
- Printing a monitor report for a group fax
- Managing fax functions
- Turning secure fax receive on or off
- Printing secure faxes
- Limiting access to faxing
- Limiting who can send faxes to the printer
- Changing the panel lock password
- Inserting pauses in fax numbers
- Printing fax reports
- Maintenance
- General precautions
- Cleaning the printer
- Cleaning the scanner
- Cleaning the interior
- Cleaning the exterior
- Cleaning inside the printer
- Cleaning the led lenses
- Cleaning the color toner density sensors
- Setting automatic color registration
- Performing an automatic color registration adjustment
- Color registration
- Adjustments and maintenance procedures
- Adjusting the bias transfer roller
- Adjusting paper type
- Refreshing the bias transfer roller
- Adjusting the fuser
- Adjusting the altitude
- When to order supplies
- Ordering supplies
- Consumables
- Toner cartridges
- Replacing a toner cartridge
- General precautions
- Refreshing the toner
- Recycling supplies
- Cleaning the developer
- Printing the system settings page
- Managing the printer
- Checking page counts
- Changing the panel lock password
- Viewing the billing meters
- Moving the printer
- Troubleshooting
- This section includes printer does not turn on 168
- This section contains procedures to help you locate and resolve problems resolve some problems by simply restarting the printer
- The printer does not print 169
- Probable causes solutions
- Printer resets or turns off frequently 168
- Printer resets or turns off frequently
- Printer is making unusual noises 169
- Printer does not turn on
- General troubleshooting
- Condensation has formed inside the printer 170
- Caution plug the three wire cord with grounding prong directly into a grounded ac outlet
- Probable causes solutions
- Printer is making unusual noises
- The printer does not print
- Probable causes solutions
- Moisture can condense inside a printer where the humidity is above 85 or when a cold printer is located in a warm room condensation can form in a printer after it has been sitting in a cold room that is heated quickly
- Condensation has formed inside the printer
- Paper jams
- Minimizing paper jams
- Locating paper jams
- Clearing paper jams from the front of the printer
- Clearing paper jams
- Clearing paper jams from the back of the printer
- Clearing paper jams from the output tray
- Paper misfeeds 179
- Paper misfeeds
- Paper jam message stays on 180
- Multiple sheets pulled together
- Label and envelope misfeeds 180
- Troubleshooting paper jams
- This section includes multiple sheets pulled together 179
- Probable causes solutions
- Probable causes solutions
- Paper jam message stays on
- Note check for and remove torn pieces of paper in the paper path
- Label and envelope misfeeds
- Print quality problems
- Controlling print quality
- Paper and media
- When the print quality is poor select the closest symptom from the following table and see the corresponding solution to correct the problem you can also print a demo page to more precisely determine the print quality problem for details see information pages on page 26
- To enhance print quality toner cartridges for many models of equipment have been designed to cease functioning at a predetermined point
- Symptom cause solution
- Solving print quality problems
- If the print quality does not improve after carrying out the appropriate action contact your xerox representative
- Grayscale images printed with the composite black setting increment the color pages counter because color consumables are used composite black is the default setting on most printers
- Symptom cause solution
- Symptom cause solution
- Symptom cause solution
- Printingscout alerts
- Online support assistant
- Information pages
- Getting help
- Error and status messages
- You can obtain more information about your printer from these sources
- Resource location
- More information
- Specifications
- Standard features
- Printer configurations and options
- Feature workcentre 6015b color multifunction printer
- Available configurations
- Workcentre 6015ni color multifunction printer wireless network printer with copy print scan and fax functions and usb ethernet or wireless network connectivity
- Workcentre 6015n ni color multifunction printer
- Workcentre 6015n color multifunction printer network printer with copy print scan and fax functions and usb or network connectivity
- The workcentre 6015 color multifunction printer provides the following features
- The workcentre 6015 color multifunction printer is available in three configurations workcentre 6015b color multifunction printer printer with copy print and scan functions and usb connectivity
- Workcentre 6015n ni color multifunction printer
- Workcentre 6015b color multifunction printer
- Weights and dimensions
- Total space requirements
- Physical specifications
- Clearance requirements
- Workcentre 6015n ni color multifunction printer
- Warning warning the workcentre 6015ni color multifunction printer requires 20 cm 7 in separation from the left side of the printer to any people
- Relative humidity
- Environmental specifications
- Elevation
- Temperature
- Power supply voltage and frequency
- Power consumption
- Energy star qualified product
- Electrical specifications
- Performance specifications
- Item specifications
- Workcentre 6015n ni color multifunction printer
- Workcentre 6015b color multifunction printer workcentre 6015n ni color multifunction printer
- Processor
- Mhz arm9 processor
- Memory workcentre 6015b color multifunction printer
- Memory
- Interfaces
- Controller specifications
- Regulatory information
- United states fcc regulations
- Canada
- Basic regulations
- Turkey rohs regulation
- European union
- United states
- Copy regulations
- Other countries
- Canada
- United states
- Fax send header requirements
- Fax regulations
- Data coupler information
- Radio equipment and telecommunications terminal equipment directive
- European union
- Canada
- South africa
- New zealand
- Material safety data sheets
- Recycling and disposal
- All countries
- Xerox operates an equipment take back and reuse recycle program contact your xerox representative 1 800 ask xerox to determine if this xero
- Product is part of the program for more information about xero
- North america
- Environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities
- Professional business environment
- European union
- Domestic household environment
- Collection and disposal of equipment and batteries
- Business users in the european union
- Battery symbol note
- Battery removal
- Disposal outside of the european union
- Other countries
- Please contact your local waste management authority to request disposal guidance
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Узнайте, как решать общие проблемы с многофункциональными цветными принтерами, включая застревание бумаги и получение помощи. Полезные советы и рекомендации.
