![Aten CS72D [41/42] Troubleshooting](/img/pdf.png)
Aten CS72D [41/42] Troubleshooting
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Appendix
33
Troubleshooting
Operation problems can be due to a variety of causes. The first step in solving
them is to make sure that all cables are securely attached and seated completely
in their sockets.
Symptom Possible Cause Action
Erratic behavior. Unit not receiving
enough power.
Use a DC 5.3 V power adapter if you
are not already using one. If you are
already using a power adapter, check
that it matches the system
specifications, and that it is plugged in
and functioning properly.
Keyboard and/or
mouse need to be
reset.
Unplug the cable(s) from the console
port(s), then plug it/them back in.
No connection to the
computer.
Check the cable from the switch to the
computer to make sure it is properly
connected.
KVM switch needs to
be reset.
Power off all devices on the
installation; power off the KVM switch;
wait five seconds; then power up.
USB devices not
responding.
USB ports need to be
reset.
Unplug the device’s USB cable from
the USB port on the switch’s rear
panel, then plug it back in.
Use the USB Reset hotkey
combination (see page 17), to reset
the USB ports.
Cannot switch ports
by pressing [Scroll
Lock] twice
Keyboard is
incompatible with
Scroll Lock
invocation.
Switch to the alternate port switching
keys. See Alternate Hotkey Setting
Mode, page 14, for details.
Monitor does not
display after KVM
cable set is hot
plugged.
Some HDMI/DVI
graphics cards are
incompatible with
cable set hot
plugging.
Power off all devices on the
installation; power off the CS72D /
CS74D; confirm all KVM cables are
properly connected; power on the
CS72D / CS74D; power on the
computers
When switching ports,
the monitor does not
display.
Monitor is new or this
is the first time
installation.
Switch ports again and wait two or
more seconds for the PC’s EDID to
pass to the monitor.
The monitor’s EDID
has not passed
through to the PC
when switching ports
Use the [d] hotkey to invoke Video
DynaSync one more time or switch to
another PC to reconnect the CS72D /
CS74D. See Hotkey Summary Table,
page 18.
Содержание
- Cs72d cs74d user manual 1
- Fcc caution 2
- Fcc information 2
- Federal communication commission interference statement 2
- Sj t 11364 2006 2
- The following contains information that relates to china 2
- This product is rohs compliant 2
- Online registration 3
- Telephone support 3
- User information 3
- User notice 3
- Package contents 4
- Basic operation 5
- Contents 5
- Hardware setup 5
- Hotkey operation 5
- Introduction 5
- Appendix 6
- Keyboard emulation 6
- The firmware upgrade utility 6
- About this manual 7
- Conventions 8
- For information about all aten products and how they can help you connect without limits visit aten on the web or contact an aten authorized reseller visit aten on the web for a list of locations and telephone numbers 8
- Product information 8
- This manual uses the following conventions 8
- Chapter 1 9
- Introduction 9
- Overview 9
- Features 10
- Cables 11
- Computers 11
- Console 11
- Hardware requirements 11
- Note supports linux kernel 2 and higher 12
- Operating systems 12
- Supported operating systems are shown in the table below 12
- Components 13
- Cs72d front view 13
- Cs74d front view 13
- Cs72d rear view 14
- Cs74d rear view 14
- Cs72d cs74d side view 15
- This page intentionally left blank 16
- Cable connections 17
- Chapter 2 17
- Hardware setup 17
- Installation diagram 18
- Basic operation 19
- Chapter 3 19
- Manual switching 19
- Mouse port switching 19
- Firmware upgrade 20
- Hot plugging 20
- Powering off and restarting 20
- Chapter 4 21
- Hotkey operation 21
- Hotkey setting mode 21
- Port switching 21
- Alternate hotkey setting mode 22
- Auto scanning 22
- Invoke hsm see page 13 22
- Note this procedure is a toggle between the two methods to revert back to the original scroll lock scroll lock method invoke hsm then press and release the x key again 22
- Press x or x enter 22
- The cs72d cs74d s auto scan feature automatically cycles the kvm focus through the computer ports at regular intervals this allows you to monitor the computer activity without having to take the trouble of switching from port to port manually although the video focus switches from port to port the keyboard mouse and usb focus doesn t switch they stay at the port they were on when auto scanning started see the table below for details 22
- The port switching activation keys can be changed from tapping the scroll lock key twice scroll lock scroll lock to tapping the ctrl key twice ctrl ctrl to change the port switching activation keys do the following 22
- Mouse emulation control 23
- Video dynasync 23
- Keyboard operating platform 24
- Mouse port switching 24
- Power on detection 24
- Keyboard language 25
- List switch settings 25
- Usb reset 25
- After invoking hsm see page 13 key in one of the following keys to perform the corresponding function 26
- Hotkey summary table 26
- Invoke hsm see page 13 26
- Note nn is a two digit number that represents the keyboard language code 26
- Press r or r enter 26
- Restore default settings 26
- See hotkey summary table below 26
- To reset the cs72d cs74d to its default hotkey settings do the following 26
- Us english 33 french 08 japanese 15 26
- This page intentionally left blank 28
- Chapter 5 29
- Keyboard emulation 29
- Mac keyboard 29
- Note when using key combinations press and release the first key ctrl 29
- The pc compatible 101 104 key keyboard can emulate the functions of the mac keyboard the emulation mappings are listed in the table below 29
- Then press and release the activation key 29
- Note when using key combinations press and release the first key ctrl 30
- Sun keyboard 30
- The pc compatible 101 104 key keyboard can emulate the functions of the sun keyboard when the control key ctrl is used in conjunction with other keys the corresponding functions are shown in the table below 30
- Then press and release the activation key 30
- Before you begin 31
- Chapter 6 31
- The firmware upgrade utility 31
- Starting the upgrade 32
- Upgrade failed 35
- Upgrade succeeded 35
- This page intentionally left blank 36
- Appendix 37
- Safety instructions 37
- International 39
- North america 39
- Technical support 39
- Specifications 40
- Operation problems can be due to a variety of causes the first step in solving them is to make sure that all cables are securely attached and seated completely in their sockets 41
- Troubleshooting 41
- Limited warranty 42
- The direct vendor also reserves the right to revise or update the device or documentation without obligation to notify any individual or entity of such revisions or update for further inquiries please contact your direct vendor 42
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