![Samsung UE43M5500 [19/155] Troubleshooting internet connectivity issues](/img/pdf.png)
Samsung UE43M5500 [19/155] Troubleshooting internet connectivity issues
![Samsung UE43M5500 [19/155] Troubleshooting internet connectivity issues](/views2/1307310/page19/bg13.png)
- 13 -
Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Changing the name of the TV on a network
Settings General System Manager Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.
Troubleshooting Internet Connectivity Issues
If your TV won't connect to the Internet, try the solutions below.
Troubleshooting wired Internet connectivity issues Try Now
After reading the following content, troubleshoot the wired Internet connection issue. If the problem persists,
contact your Internet Service Provider.
No network cable found
Make sure that the LAN cable is plugged in on both ends. If it is plugged in, make sure that the router is turned on. If
the router is on, try turning it off and then on.
Содержание
- E manual 1
- English 1
- About the samsung smart remote 2
- Audio input and output connections 2
- Connecting a computer 2
- Connecting a mobile device 2
- Connecting an antenna aerial 2
- Connecting the samsung smart remote to the tv 2
- Connecting to the internet 2
- Connecting to the samsung smart remote 2
- Connecting video devices 2
- Connection guide 2
- Connection notes 2
- Connections 2
- Contents 2
- Controlling external devices with the samsung smart remote using the universal remote 2
- Getting support 2
- Quick guides 2
- Remote control and peripherals 2
- Switching between external devices connected to the tv 2
- Troubleshooting internet connectivity issues 2
- Updating the tv s software 2
- Using anynet hdmi cec 2
- Using smart hub 2
- Using voice interaction 2
- Controlling the tv with a keyboard 3
- Creating a personal favourites list 3
- Editing a favourites list 3
- Editing channels 3
- Entering text using the on screen qwerty keyboard 3
- Ii iii 3
- Playing pictures video music 3
- Recording programmes 3
- Setting up a schedule viewing 3
- Smart features 3
- Smart hub 3
- Tv viewing 3
- Using a samsung account 3
- Using the apps service 3
- Using the channel list 3
- Using the e manual 3
- Using the internet 3
- Using the music service 3
- Using timeshift 3
- Using voice interaction 3
- Viewing digital broadcast information at a glance 3
- Adjusting the picture quality 4
- Adjusting the sound quality 4
- Picture and sound 4
- Picture support functions 4
- Protecting the tv from hacking and malicious code 4
- Running data service automatically 4
- Setting the time and using the timer 4
- Setting the viewing environment for external devices 4
- System and support 4
- Tv viewing support functions 4
- Updating the tv s software 4
- Using other functions 4
- Using the screen burn protection and energy saving functions 4
- Using the sound support functions 4
- Anynet hdmi cec isn t working 5
- Before using the recording and timeshift functions 5
- Buttons and functions 5
- Data service 5
- Diagnosing tv operational issues 5
- Getting support 5
- I can t hear the sound clearly 5
- I have trouble launching using apps 5
- I want to reset the tv 5
- Licence 5
- My computer won t connect 5
- My file won t play 5
- Other issues 5
- Precautions and notes 5
- Read after installing the tv 5
- Read before connecting a computer supported resolutions 5
- Read before playing photo video or music files 5
- Read before using apps 5
- Read before using bluetooth devices 5
- Read before using the internet 5
- Supported broadcasting audio options 5
- Supported resolutions for video signals 5
- Teletext feature 5
- The schedule recording timeshift function isn t working 5
- The tv won t connect to the internet 5
- There is a problem with the broadcast 5
- There is a problem with the picture 5
- Troubleshooting 5
- Using a tv viewing card ci or ci card 5
- Accessibility guidance 6
- Recording 6
- Setting up a schedule viewing 6
- Using smart hub 6
- Using the accessibility menu 6
- Using the channel list 6
- Using the e manual 6
- Using the guide 6
- Using the remote control 6
- Using the tv with voice guide on 6
- Using voice interaction 6
- Connecting the samsung smart remote to the tv 7
- Quick guides 7
- Settings 8
- Source 8
- Using smart hub 8
- Running voice interaction 9
- Search 9
- Using voice interaction 9
- Precautions for voice interaction 11
- Read before using voice interaction 11
- Requirements for using voice interaction 11
- Updating the tv automatically 12
- Updating the tv s software 12
- Updating the tv s software to the latest version 12
- Getting support 13
- Getting support through remote management 13
- How does remote support work 13
- Settings support remote management 13
- What is remote support 13
- Finding the contact information for service 14
- Requesting service 14
- Settings support about this tv 14
- Settings support request support 14
- Connection guide 15
- Connections 15
- Source connection guide 15
- Connecting an antenna aerial 16
- Connecting to the internet 17
- Connecting to your internet network 17
- Wireless connection 18
- Troubleshooting internet connectivity issues 19
- Troubleshooting wired internet connectivity issues 19
- Troubleshooting wired internet connectivity issues try now 19
- Connected to a local network but not to the internet 20
- Ip auto setting failed 20
- Network setup is complete but unable to connect to the internet 20
- Troubleshooting wireless internet connectivity issues 20
- Unable to connect to a wireless router 20
- Unable to connect to the network 20
- Wireless network connection failed 20
- Connected to a local network but not to the internet 21
- Connecting video devices 21
- Connecting with an hdmi cable 21
- Ip auto setting failed 21
- Network setup is complete but unable to connect to the internet 21
- Unable to connect to the network 21
- Connecting with a component cable only for models with component in av in 22
- Connecting with a composite cable only for models with component in av in 23
- Audio input and output connections 24
- Connecting through a wireless network 24
- Connecting with a digital audio optical cable 24
- Connecting with an hdmi arc cable 24
- Hdmi in arc 24
- Connecting a computer 25
- Connecting bluetooth devices 25
- Connecting through the hdmi port screen sharing hdmi 25
- Hdmi in 25
- Connecting a mobile device 26
- Connecting to a network 26
- Connecting to the same wireless network 26
- Viewing the screen of a mobile device on your tv screen sharing 26
- Changing the input signal 27
- Managing a mobile device 27
- Switching between external devices connected to the tv 27
- Add to home 28
- Editing the name and icon of an external device 28
- Information 28
- Source 28
- Connection notes 29
- Connection notes for hdmi 29
- Using additional functions 29
- Connection notes for audio devices 30
- Connection notes for computers 31
- Connection notes for mobile devices 31
- About the samsung smart remote 32
- Remote control and peripherals 32
- Connecting to the samsung smart remote 34
- Controlling external devices with the samsung smart remote using the universal remote 34
- Source universal remote 34
- Connecting an external device through anynet and using their menus 35
- Read before connecting an anynet hdmi cec device 35
- Settings general external device manager anynet hdmi cec 35
- Using anynet hdmi cec 35
- Connecting a bluetooth keyboard 36
- Connecting a keyboard makes it easier to control the tv 36
- Connecting a usb keyboard 36
- Controlling the tv with a keyboard 36
- Keyboard 36
- Plug the keyboard cable into the usb port 36
- Settings general external device manager keyboard manager add bluetooth 36
- Using the keyboard 36
- Entering text using the on screen qwerty keyboard 37
- Setting up the keyboard 37
- Entering text using the remote control s microphone and the on screen qwerty keyboard 38
- Using additional functions 38
- After pressing the button on your remote control you can surf the web and download apps with smart hub 39
- Smart features 39
- Smart hub 39
- View descriptions of smart hub s basic functions 39
- You can enjoy various apps with smart hub 39
- Displaying the home screen 40
- Settings 40
- Search 41
- Source 41
- Moving an item on the home screen 42
- Removing an item on the home screen 42
- Launching smart hub automatically 43
- Launching the last used app automatically 43
- Resetting smart hub 43
- Testing smart hub connections 43
- Creating and managing your samsung account 44
- Using a samsung account 44
- Signing in to a samsung account 45
- App search 46
- Settings 46
- Sign in 46
- Using the apps service 46
- Installing an app 47
- Installing and running an app 47
- Launching an app 47
- Adding apps to the home screen 48
- Managing purchased or installed apps 48
- Removing an app 48
- Settings 48
- Automatically updating apps 49
- Checking the app information details 49
- Locking and unlocking apps 49
- Moving apps 49
- Reinstalling an app 49
- Internet 50
- Launching the e manual 50
- Settings support open e manual 50
- Using the buttons in the e manual 50
- Using the e manual 50
- Using the internet 50
- Playing pictures video music 51
- Samsung usb 51
- Source connected device 51
- Filter by 52
- Options 52
- Playing media content 52
- Playing multimedia content on pc or mobile device 52
- Playing multimedia content on usb device 52
- Sort by 52
- Search 53
- Using the music service 53
- Running voice interaction 54
- Using voice interaction 54
- Precautions for voice interaction 55
- Read before using voice interaction 55
- Requirements for using voice interaction 56
- Live tv guide 57
- Tv viewing 57
- Using the guide 57
- Viewing digital broadcast information at a glance 57
- Recording programmes 59
- Live tv live tv schedule manager or recordings schedules add recording 60
- Recording programmes 60
- Scheduling a video recording after entering the date and time 60
- Using the instant and schedule recording options from the guide screen 60
- Using the instant and schedule recording options while watching a programme 60
- Managing the schedule recording list 61
- Viewing recorded programmes 61
- Live tv live tv schedule manager or recordings schedules add viewing 62
- Setting up a schedule viewing 62
- Setting up a schedule viewing for a channel 62
- Using schedule viewing to view programmes at a specified time on a specified date 62
- Using the schedule viewing options from the guide screen 62
- Using the schedule viewing options in the programme info window 62
- Editing a schedule viewing 63
- Setting the schedule viewing time 63
- Using timeshift 63
- Buttons and functions available while recording a programme or timeshift 64
- Live tv channel list 65
- Using the channel list 65
- Editing channels 66
- Editing registered channels 66
- Live tv channel list all edit channels 66
- Removing registered channels 66
- Creating a personal favourites list 67
- Live tv channel list 67
- Registering channels as favourites 67
- Adding channels to favourites list 68
- Editing a favourites list 68
- Live tv channel list 68
- Removing channels from a favourites list 68
- Viewing and selecting channels on favourites lists only 68
- Changing the broadcast signal 69
- Live tv channel list 69
- Rearranging a favourites list 69
- Renaming a favourites list 69
- Scanning for available channels 69
- Settings broadcasting auto tuning settings auto tunin 69
- Tv viewing support functions 69
- Restricting viewing to specific channels 70
- Selecting the broadcasting audio option 70
- Configuring advanced broadcasting settings 71
- Reading digital text 71
- Using programme rating lock 71
- Selecting the broadcast audio language 72
- Tuning broadcast signals manually 72
- Deleting cam operator profile 73
- Fine tuning analogue broadcasts 73
- Setting satellite system 73
- Transferring channel list 73
- Changing teletext language 74
- Language 74
- Settings broadcasting common interface 74
- Settings broadcasting expert settings teletext language settings teletext 74
- Showing common interface menu 74
- Adjusting the picture quality 75
- Choosing a picture mode 75
- Picture and sound 75
- Settings picture picture mod 75
- Apply picture setting 76
- Auto motion plus setting 76
- Backligh 76
- Brightnes 76
- Configure the screen settings to your taste by using the following functions 76
- Configuring advanced picture settings 76
- Contras 76
- Digital clean vie 76
- Local dimmin 76
- Settings picture expert setting 76
- Sharpnes 76
- Tint g r 76
- Automatically provide an optimal hdr effect based on the video source 77
- Colour space setting 77
- Colour ton 77
- Contrast enhance 77
- Film mod 77
- Hdr mod 77
- Reset pictur 77
- Rgb only mod 77
- The hdr high dynamic range technology implements video images that are very similar to the images seen through human eyes by finely adjusting the contrast of the source 77
- White balanc 77
- Playing games on an optimised screen 78
- Setting the viewing environment for external devices 78
- Using hdmi black level 78
- Changing the picture size 79
- Picture support functions 79
- Registering the tv as a divx certified device watching for pay divx movies 79
- Changing the picture size automatically 80
- Changing the picture size in 4 3 or screen fit mode 80
- Adjusting the sound quality 81
- Amplify 81
- Audio dela 81
- Balanc 81
- Change the sound mode and adjust expert settings 81
- Choosing a sound mode 81
- Configuring advanced sound settings 81
- Digital output audio forma 81
- Equalise 81
- Hdmi input audio forma 81
- Optimised 81
- Reset soun 81
- Settings sound expert setting 81
- Settings sound sound mod 81
- Sound feedbac 81
- Standard 81
- You can personalise the sound quality by adjusting the following settings 81
- You can select a favourite sound mode suitable for the content type or the listening environment 81
- Listening to the tv through bluetooth devices 82
- Selecting speakers 82
- Using the sound support functions 82
- Configuration 83
- Listening to the tv through a multiroom speaker 83
- Settings settings sound wi fi speaker surround setu 83
- Using the surround effect function and multiroom speakers to create a surround sound 83
- Setting the current time 84
- Setting the time and using the timer 84
- System and support 84
- Using the timers 85
- Preventing screen burn 86
- Reducing the energy consumption of the tv 86
- Settings general eco solutio 86
- Settings general system manager auto protection tim 86
- Using the screen burn protection and energy saving functions 86
- Updating the tv automatically 87
- Updating the tv s software 87
- Updating the tv s software to the latest version 87
- Protecting the tv from hacking and malicious code 88
- Running the accessibility functions 88
- Scanning the tv and connected storage for malicious code 88
- Settings general accessibilit 88
- Settings general system manager smart securit 88
- Settings general system manager smart security scan 88
- Using other functions 88
- Audio description 89
- Enabling voice guides for the visually impaired 89
- Selecting the broadcasting subtitle language 90
- Settings general accessibility subtitle setting 90
- Watching tv broadcasts with subtitles 90
- Enlarging the font for the visually impaired 91
- Learning about the remote control for the visually impaired 91
- Learning about the tv menu 91
- Listening to the tv through bluetooth devices for the hearing impaired 91
- White text on black background high contrast 91
- Configuring advanced system settings 92
- Checking digital channel signal info and strength 93
- Restoring the tv to the factory settings 93
- Running data service automatically 94
- Settings broadcasting expert settings auto run data service 94
- Attaching the ci card adapter via common interface slot 96
- Connecting the ci or ci card via common interface slot with the ci card adapter 96
- Using a tv viewing card ci or ci card 96
- Connecting the ci or ci card 97
- Using the ci or ci card 97
- Teletext feature 98
- Typical teletext page 99
- Getting support 100
- Getting support through remote management 100
- Troubleshooting 100
- Diagnosing tv operational issues 101
- Finding the contact information for service 101
- Requesting service 101
- Settings support about this t 101
- Settings support request suppor 101
- Settings support self diagnosi 101
- Before you review the list of problems and solutions below use start picture test to determine if the problem is 102
- Caused by the tv start picture test displays a high definition picture you can examine for flaws or faults 102
- Settings support self diagnosis start picture tes 102
- Testing the picture 102
- There is a problem with the picture 102
- When the tv has trouble with the picture these steps may help resolve the problem 102
- Broadcast signal s strength 104
- I can t hear the sound clearly 104
- If the tv plays the start sound test melody without distortion there may be a problem with an external device or the 104
- Settings support self diagnosis start sound tes 104
- Testing the sound 104
- When the tv has difficulties with sound these steps may help resolve the problem 104
- There is a problem with the broadcast 105
- When the tv has difficulties receiving broadcasts these steps may help resolve the problem 105
- My computer won t connect 106
- The tv won t connect to the internet 106
- When the tv has difficulties connecting to a pc these steps may help resolve the problem 106
- When the tv has difficulties connecting to the internet these steps may help resolve the problem 106
- Data service 107
- The schedule recording timeshift function isn t working 107
- When the tv has difficulties using data service these steps may help resolve the problem 107
- When timeshift or schedule recording aren t working these steps may help resolve the problem 107
- Anynet hdmi cec isn t working 108
- When anynet hdmi cec isn t working these steps may help resolve the problem 108
- I have trouble launching using apps 109
- I want to reset the tv 109
- Initialise the settings to factory defaults 109
- My file won t play 109
- When apps aren t working these steps may help resolve the problem 109
- When files aren t playing this may help resolve the problem 109
- Other issues 110
- Use these procedures to resolve other issues that may occur 110
- Before using the recording and schedule recording functions 112
- Before using the recording and timeshift functions 112
- Precautions and notes 112
- A usb hard drive with a speed of 5 400 rpm or above is recommended however raid type usb hard drives are not supported 114
- Before using the timeshift function 114
- If the available storage space falls below 500 mb while both the schedule recording and timeshift functions are in progress only the recording will stop 114
- Supported broadcasting audio options 114
- The maximum amount of time available for the timeshift function is 90 minutes 114
- The timeshift function is not available for locked channels 114
- The timeshift function may be terminated automatically once it reaches its maximum capacity 114
- The timeshift function requires at least 1 gb of free space available on the usb storage device 114
- The total recording capacity may differ with the amount of available hard drive space and the recording quality level 114
- Time shifted videos are played according to the tv settings 114
- Usb memory sticks or flash drives are not supported 114
- Read before using apps 115
- Read before using the internet 116
- Limitations on use of photo video and music files 118
- Limitations on use of photo video and music files try now 118
- Read before playing photo video or music files 118
- Supported external subtitles 119
- Supported internal subtitles 119
- Supported image formats and resolutions 120
- Supported music formats and codecs 120
- Supported video codecs 121
- Audio decoders 122
- Codecs may not function properly if there is a problem with the content 122
- Dolby digital plus is supported for up to 5 channels 122
- Gmc 2 or above is not supported 122
- H 64 fhd is supported up to level 4 tv does not support fmo aso rs 122
- Hevc codec is only available in mkv mp4 ts containers 122
- If the index table is has an error the seek jump function will not work 122
- Other restrictions 122
- Qcelp and amr nb wb are not supported 122
- Some usb digital camera devices may not be compatible with the tv 122
- Sound or video may not work if they have standard bit rates frame rates above the tv s compatibility ratings 122
- Supports wma 10 pro up to 5 channels supports up to the m2 profile wma lossless audio is not supported 122
- The dts lbr codec is only available for mkv mp4 ts containers 122
- The mvc codec is supported partly 122
- The supported sample rates are 8 11 25 12 16 22 5 24 32 44 and 48 khz and differ with the codec 122
- Vc1 ap l4 is not supported 122
- Video content does not play or does not play correctly if there is an error in the content or container 122
- Video decoders 122
- Vorbis is supported for up to 5 channels 122
- When playing video over a network connection the video may not play smoothly because of data transmission speeds 122
- Picture sizes and input signals 123
- Read after installing the tv 123
- Read this information after installing the tv 123
- The picture size settings are applied to the current source the applied picture size settings will remain in effect 123
- Whenever you select that source unless you change them 123
- Installing an anti theft lock 124
- Precautions for wireless internet 124
- Read before setting up a wireless internet connection 124
- Wireless security protocols 124
- Check the supported resolution for pc input signals 125
- Compatible resolutions 125
- Optimal and recommended resolution is 1920 x 1080 at 60 hz choosing a resolution not included in the tables can 125
- Read before connecting a computer supported resolutions 125
- Result in a blank screen or just the power indicator turning on refer to the user manual of your graphics card for 125
- The tables below or on the next page the tv will automatically adjust to the resolution you choose note that the 125
- When you connect your tv to a computer set the computer s video card to one of the standard resolutions listed in 125
- Vesa dmt 126
- Cea 861 127
- Cea 861 dvi 127
- Check the supported resolution for video signals 127
- Supported resolutions for video signals 127
- Read before using bluetooth devices 128
- Restrictions on using bluetooth 128
- Buttons and functions 129
- Buttons and functions available while playing multimedia content 129
- Background music 130
- During a slideshow plays or pauses the background music 130
- Fit to screen 130
- Fits a photo to the screen 130
- Options 130
- Zooms a photo in by up to a factor of 4 130
- Check the licence information and trademarks applied in your tv 131
- Licence 131
- Open source license notice 132
- Accessibility guidance 133
- Description of the samsung smart remote 133
- Menu learning screen 133
- Orientation of the samsung smart remote 133
- Using the remote control 133
- The colour buttons 134
- The play pause button 134
- Accessibility short cut menu 135
- Using the accessibility menu 135
- Opening the accessibility short cut menu 136
- Step by step instructions to 136
- Turn voice guide on 136
- Using the accessibility menu 136
- Accessing the main accessibility menu to change voice guide settings 137
- Learn the remote 137
- Turn audio description on 137
- Setting accessibility settings using voice interaction 138
- Turn audio description on 138
- Turn high contrast on 138
- Turn voice guide on 138
- Changing channel 139
- Turning the tv on 139
- Using the tv with voice guide on 139
- Watching tv 139
- Changing volume 140
- Using on screen number entry via the samsung smart remote 140
- Using programme information 140
- Live tv guide 141
- Using the guide 141
- Other options in the guide 142
- To view a programme on now 142
- Displaying your favourite channels 143
- Cancelling a schedule viewing 144
- Live tv live tv schedule manager or recordings schedules delete 144
- Setting up a schedule viewing 144
- Setting up a schedule viewing for a channel 144
- Live tv channel list 145
- Using the channel list 145
- Creating a personal favourites list 146
- Live tv live tv channel list 146
- Registering channels as favourites 146
- To add channels to a favourites list detail 146
- Deleting channels from a favourites list detail 147
- Live tv live tv channel list 147
- Viewing and selecting channels on favourites lists only 147
- Recording 148
- Using the instant and schedule recording options from the guide screen 148
- Changing the recording time 149
- Recording a programme you are currently watching directly from live tv 149
- Using the instant and schedule recording options from programme info window 149
- Deleting a recorded programme 150
- Live tv schedule manager or recordings record 150
- Viewing recorded programmes 150
- After pressing the button on your remote control you can surf the web and download apps with smart hub 151
- Apps you can enjoy a wide range of content including news sports weather and games by installing the 151
- Bottom row the options on the top row change depending on the item selected in the bottom row 151
- Corresponding apps on your tv 151
- Learn how to open smart hub to access apps games movies and more 151
- Press the button on your remote this will bring up a display with 2 rows the focus will be on live tv on the 151
- Search to search for data about channels programmes movie titles and apps in smart hub 151
- Settings a quick settings menu appears on the top row you can quickly set frequently used functions 151
- Smart hub 151
- Source to select an external device connected to the tv 151
- The bottom row contains 4 buttons to the left of live tv these are 151
- Using smart hub 151
- Displaying the home screen in the smart hub 152
- Launching the e manual 154
- Settings support open e manual 154
- Using the e manual 154
- Running voice interaction 155
- Using voice interaction 155
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