Synology rx1216sas [23/28] Limited product warranty
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Synology rx1216sas [23/28] Limited product warranty

Synology rx1216sas [23/28] Limited product warranty
SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF
SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY,
"SYNOLOGY"). YOU ACCEPT AND AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY
OPENING THE PACKAGE CONTAINING AND/OR USING THE PRODUCT. IF YOU DO NOT AGREE TO
THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE
PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH
THE RESELLER'S APPLICABLE RETURN POLICY.
Section 1. Definitions.
(a) "New Product",
including: (1) "Category I Product" means Synology
product models RS810+, RS810RP+, RX410,
all DS/RS NAS models with the XS+/XS suffix
(except RS3413xs+) in or after 13-series, and all
DX/RX expansion units with 12 drive bays in or
after 13-series. (2) "Category II Product" means
Synology product models RS3413xs+, RS3412xs,
RS3412RPxs, RS3411xs, RS3411RPxs, RS2211+,
RS2211RP+, RS411, RS409RP+, RS409+, RS409,
RS408-RP, RS408, RS407, DS3612xs, DS3611xs,
DS2411+, DS1511+, DS1010+, DS710+, DS509+,
DS508, EDS14, RX1211, RX1211RP, RX4, DX1211,
DX510, DX5, VS360HD, VS240HD and RAM
Module (1GB/2GB/4GB/8GB). (3) "Category III
Product" means Synology product models that apply
with the following requirements: all DS NAS models
without the XS+/XS suffix and with 5 and more
drive bays in or after 12-series, all RS NAS models
without the XS+/XS sufx in or after 12-series, and
all DX/RX expansion units with 4 or 5 drive bays in
or after 12-series. (4) "Category IV Product" means
all other Synology product models purchased by
Customer after March 1, 2008. (5) "Category V
Product" means all other Synology product models
purchased by Customer before February 29, 2008.
(b) "Refurbished Product" means all Synology
products which have been refurbished and sold
directly by Synology through Online Store, not
including those sold by an authorized Synology
distributor or reseller. (c) "Customer" means the
original person or entity purchasing the Product
from Synology or an authorized Synology distributor
or reseller. (d) "Online Store" means an online shop
operated by Synology or Synology’s affiliate. (e)
"Product" means a New Product or a Refurbished
Product and any hardware incorporated into the
Product by Synology and any accompanying
documentation. (f) "Software" means the Synology
proprietary software that accompanies the Product
when purchased by Customer, is downloaded
by Customer at the Web Site, or is pre-installed
on the Product by Synology, and includes any
firmware, associated media, images, animations,
video, audio, text and applets incorporated into the
software or Product and any updates or upgrades
to such software. (g) "Warranty Period" means
the period commencing on the date the Product is
purchased by Customer and ending (1) ve years
after such date for Category I Products; (2) three
years after such date for Category II & lll Products;
or (3) two years after such date for Category
IV Products; or (4) one year after such date for
Category V Products; or (5) 90 days after such date
for Refurbished Products, except for those sold as
"as is" or with "no warranty" on Online Store. (h)
"Web Site" means the Synology web site located at
www.synology.com.
Section 2. Limited Warranty and Remedies
2.1 Limited Warranty.
Subject to Section 2.6,
Synology warrants to Customer that each Product
(a) will be free of material defects in workmanship
and (b) under normal use will perform substantially
in accordance with Synology's published
specifications for the Product during the Warranty
Period. Synology warrants the Software as set forth
in the accompanying end user license agreement
provided with the Product, if any. Synology provides
no warranty to Refurbished Product sold as “as is”
or with “no warranty” on Online Store.
2.2 Exclusive Remedy.
If Customer gives
notice of noncompliance with any of the warranties
set forth in Section 2.1 within the applicable
Warranty Period in the manner set forth below,
then, upon verification of the noncompliance by
Synology, Synology will, at Synology's option:
(a) use commercially reasonable efforts to repair
the Product, or (b) replace the noncomplying
Product or part thereof upon return of the complete
Product in accordance with Section 2.3 The
foregoing sets forth Synology's entire liability and
Customer's sole and exclusive remedy for any
breach of warranty under Section 2.1 or any other
defect or deficiency in the Product. Customer
will reasonably assist Synology to diagnose and
validate any nonconformity with the Product. The
warranty set forth in Section 2.1 does not include:
(1) any warranty relating to the Software; (2)
physical installation or removal of the Product
from Customer's site; (3) visits to Customer's site;
(4) labor necessary to effect repairs or replace
defective parts other than during Synology's or
its contracted service providers' normal local
business hours, exclusive of weekends and service
providers’ holidays; (5) any work with any third party
equipment or software; (6) any warranty of the hard
disk if installed by Customer or any other third party;
or (7) any warranty of compatibility with the hard
disk.
2.3 Return.
Any Product returned by Customer
under Section 2.2 must be assigned a Return
Merchandise Authorization ("RMA") number by
Synology before shipment and must be returned
in accordance with Synology's then current RMA
procedures. Customer may contact any authorized
Synology distributor or reseller or Synology Support
to obtain assistance in obtaining an RMA, and
must provide proof of purchase and product serial

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