Philips 26HFL3381D [44/51] Troubleshooting
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Philips 26HFL3381D [44/51] Troubleshooting

Philips 26HFL3381D [44/51] Troubleshooting
41EN
The TV menu is in the wrong language.
Change the TV menu to your preferred
language (see ‘Change language settings’
on page 12).
When turning the TV on/off/to standby, you
hear a creaking sound from the TV chassis:
No action is required. The creaking sound
is normal expansion and contraction of
the TV as it cools down and warms up.
This does not impact performance.
When the TV is in standby mode, a startup
splash screen is displayed, then returns to
standby mode.
This is normal behavior. The startup
screen is displayed when the TV is
disconnected from the mains and
reconnected.
TV channel issues
Previously installed channels do not appear in
the channel list:
Check that the correct channel list is
selected.
No digital channels were found during the
installation:
Check that the TV supports DVB-T, DVB-
T Lite or DVB-C in your country. See the
listed countries on the back of the TV.
Picture issues
The TV is on, but there is no picture:
Check that the antenna is properly
connected to the TV.
Check that the correct device is selected
as the TV source.
There is sound but no picture:
Check that the picture settings are
correctly set.
10Troubleshooting
This section describes commonly encountered
issues and accompanying solutions.
General TV issues
The TV does not switch on:
Disconnect the power cable from the
power outlet. Wait for one minute then
reconnect it.
Check that the power cable is securely
connected.
The TV does not respond to remote control
or side controls when switched on
When the TV is switched on, the front
seconds. This is normal behaviour. During
this time, the TV will not respond to the
remote control or side controls. When
a picture appears on-screen, the TV
responds only to the following remote
+/- (VOLUME +/-), P +/- (Program
+/-), (MUTE) and (Standby-On). All
buttons can be used when the front LED
The remote control is not working properly:
Check that the remote control batteries
are correctly inserted according to the
+/- orientation.
Replace the remote control batteries if
Clean the remote control and TV sensor
lens.
The standby light on the TV blinks red:
Disconnect the power cable from the
power outlet. Wait until the TV cools
down before reconnecting the power
cable. If the blinking reoccurs, contact
Philips Consumer Care.
You forgot the code to unlock the child lock
feature
Enter ‘8888’.

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10 Troubleshooting This section describes commonly encountered issues and accompanying solutions General TV issues The TV does not switch on Disconnect the power cable from the power outlet Wait for one m inute then reconnect it Check that the power cable is securely connected The TV does not respond to remote control or side controls when switched on When the TV is switched on the front LED indicator flashes for about 20 to 25 seconds This is normal behaviour During this time the TV will not respond to the remote control or side controls When a picture appears on screen the TV responds only to the following remote control buttons for the first few seconds d VOLUME P Program MUTE and O Standby On All buttons can be used when the front LED indicator stops flashing The remote control is not working properly Check that the remote control batteries are correctly inserted according to the orientation Replace the remote control batteries if they are flat or weak Clean the remote control and TV sensor lens The standby light on the TV blinks red Disconnect the power cable from the power outlet Wait until the TV cools down before reconnecting the power cable lithe blinking reoccurs contact Philips Consumer Care You forgot the code to unlock the child lock feature Enter 8888 The TV menu is in the wrong language Change the TV menu to your preferred language see Change language settings on page 12 When turning the TV on off to standby you hear a creaking sound from the TV chassis No action is required The creaking sound is normal expansion and contraction of the TV as it cools down and warms up This does not impact performance When the TV is in standby mode a startup splash screen is displayed then returns to standby mode This is normal behavior The startup screen is displayed when the TV is disconnected from the mains and reconnected TV channel issues Previously installed channels do not appear in the channel list Check that the correct channel list is selected No digital channels were found during the installation Check that the TV supports DVB T DVBT Lite or DVB C in your country See the listed countries on the back ofthe TV Picture issues The TV is on but there is no picture Check that the antenna is properly connected to the TV Check that the correct device is selected as the TV source There is sound but no picture Check that the picture settings are correctly set EN 41

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